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“Good year-end deal at Swissotel The Stamford!”

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Swissotel The Stamford Singapore
Ranked #70 of 314 Hotels in Singapore
Certificate of Excellence
Singapore, Singapore
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good year-end deal at Swissotel The Stamford!”
Reviewed January 20, 2013

I was scouting for a hotel for our staycation (27 Dec - 29 Dec 2012) to celebrate both my husband's and eldest daughters birthday. I came across this awesome deal on the company's website - SGD$450 for 2-nights stay.

Prior to the day, I touched base with Thomas, Manager for Room Service to make arrangements for in-room dining to celebrate my husband's birthday. Thomas offered a complimentary birthday cake and even asked what should be written on the cake.

Room Service
Checked in early as I wanted to get things prepared for a private lunch with my husband in the room. I called for room service and within 45minutes the food arrived together with the complimentary cake. I was actually just expecting a slice or just a tiny cake but it turned out to be a whole cake. Lovely surprise indeed!

I am truly impressed with the service rendered by the 2 room service staff - the staff who brought in the food and the staff who cleared the tray from our room. The staff who took my order could have been more patient though.

Baby Cot
I was even more surpised when the cot that I have requested came with clean mattress with bumpers included and even a baby toiletries kit. Most hotels would have just provided the mattress and the cot. My 4-months old girl slept through the night even though this is her first night sleep away from home!

Bed
On a side note, the Doubles Room that I have requested for isn't really 2 Queen-size beds. It's just slightly wider than the Twin bed. I would say it's comfy enough for my husband and I.

View
We had the room on the 37th floor, facing the Marina Bay Sands and the view is just spectacular!

Overall, it was a lovely experience! And for the price I paid, made it even better.

Cheers,
Marina Johaness

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MarinaJohaness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, January 23, 2013
Dear Marina,

Thank you for the detailed review! Once again, happy belated birthday to your husband and eldest daughter! We take pleasure to know that your family had a wonderful stay with us and appreciate your comments on the hotel’s room service, baby cot service and spectacular view. We will most definitely convey your compliments to Thomas and the rest of the team as an inspiration to continue their excellent work! At the same time, we note your feedback on the room service order taker – we will follow up to enhance this aspect of the service.

We look forward to your next visit to Swissotel The Stamford!

Best regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Bhopal, India
Level 5 Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed January 20, 2013

The experience of stay at the hotel is just awesome and just acnnot be described in words. It is worth visiting and staying at the hotel. The staff is so warm and so good that one would feel at home. The rooms at higher floors give such pleasure to stay that one cannot forget the stay at the hotel for years. The mall Robinson adjoining the hotel is worth visitng and shopping. Also, the hotel is so centrally located that public transport utilities are easily available like busses and the Metro service.

Room Tip: Higher floor rooms are worth staying.
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bulandarneja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, January 23, 2013
Dear Guest,

Thank you for highlighting the many positive points of your recent stay. At the Swissotel, we aspire to make the memories of our guests a peak of perfection. Thus, we’re so happy to hear that you had a memorable stay and found our staff to be warm and were able to make you feel at home.

We look forward to your return to Swissotel the Stamford!

Warm regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 19, 2013

We stayed here with our 2 children in December, just for the night on route to England. We had a corner room which was great. at first they told us they could only put one roll away bed in, but when i complained and said i had booked for 4 people, we need 4 beds they said "we will see what we can do" but by the time we got up to the room it already had 2 rollaway beds in it and still has a lounge and table setting, so a great size. Pool was nice - but a longer stay the kids would have got bored but for the night and morning it was great. Lots of airline staff stay, as we saw them all using the gym but other than taht it was quiet and nice. It is joined to a shopping centre which gives good food alternatives - especially for breakfast if you dont feel like the full buffet which is expensive when you just want 1 egg and toast. Go down to the food court instead.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sukikate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, January 23, 2013
Dear Guest,

We’re glad you had a great stay and enjoyed the your room size, amenities, pool and location. It is important for us to know that your children’s bedding needs were taken care of.

Thank you for choosing Swissotel The Stamford!

Best regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 19, 2013

The hotel was super luxurious, very good service, very spacious and elaborate, with many conference halls to accomodate multiple events, good food and ambience, an aura that lasts for long. The rooms were very comfortably, clean and tidy, accessorised with bar, and my room gave a superb city view with high rise skycrapers and Marina Bay just across which was a visual delight during the day as well as night....Simply put, lovely place to stay!!

Room Tip: choose the room which facing the Marina Bay and high rise
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victorroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Macquarie, Australia
Level 6 Contributor
101 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 19, 2013

Enormous hotel where service is in- grained. We booked a new years Special and compared to Sydney prices were very reasonable. Fantastic room with a great view over Marina Bay. Room was spacious and facilities excellent. Access to raffles City , MRT and City Centre make this a great location for a special occasion.

Room Tip: Pay the extra for a harbourview room the view is breattaking
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank homebythelake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, January 23, 2013
Dear Guest,

We take pleasure to know that you enjoyed your recent stay and appreciate your many compliments, especially regarding the service.

We look forward to welcoming you back!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 19, 2013

Stayed at the hotel in January 2013. Paid for a 5 star but was disappointed to see the room was very standard and the bathroom was in a shocking condition. When I enquired at reception I was told all the bathrooms were similar. Nothing was renovated. I wanted to upgrade but was told the only difference was the view. I will never stay at this hotel again and will not recommend it.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SRajoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, January 23, 2013
Dear Guest,

Our sincere apologies for the inconveniences. The response from the reception to your enquirty are certainly not acceptable for our hotel. Rest assured that we will follow up with front office. Regarding the bathroom conditions, plans are underway for preventive maintenance as well as a refurbishment of the guestrooms in the near future!

We hope to welcome you back!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 19, 2013 via mobile

Great for a couple staying here. Room was spacious and large, great city view. The hotel was stituated centrally, walk some mins for Station and Orchard Road for shopping, easy to walk to China Town,too. Could find out many greats place nearby, great hotel and will be be Singapore soonest.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAvislegacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, January 23, 2013
Dear Guest,

Thank you for the many compliments. We look forward to have you back at Swissotel The Stamford!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel The Stamford Singapore

Property: Swissotel The Stamford Singapore
Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Singapore
#28 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#64 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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