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“Efficient & BUSY”

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Swissotel The Stamford Singapore
Ranked #67 of 312 Hotels in Singapore
Certificate of Excellence
Melbourne, Australia
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Efficient & BUSY”
Reviewed November 14, 2012

Cons:
Busy busy busy - We arrived on a Friday evening, & I think there were about 4 conventions on (at least). We sat in the Lobby Cafe (very expensive), and watched the people go by, which was fun, but it went all weekend, huge crowds of people, hurrying here and there..
EXPENSIVE in room WIFI, which should be free, in a hotel charging these prices, which is seemingly frequented by business people... I cannot work this one out!!!???
For those who don't have breakfast included, limited breakfast options - we went to a "toast" & tea place in the integrated shopping centre, in the basement.

Pros:
Excellent Location
Great shopping centre in the hotel complex
Superb gym facilities
Awesome view
Modern furniture
Comfortable bed & pillows

Would stay there again, as it's a great spot, would like to get a discounted deal somehow, next time, that includes breakfast, as the singaporeans are not known for opening their shops early!!

Room Tip: We were on the 54th Floor, exciting but scary during thunder & lightning. The crack of the light...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, December 6, 2012
Dear Guest,

Thank you for the detailed review. We take pleasure that you had a great experience and appreciate your compliments on the hotel’s superb gym facilities, awesome view, room and bed conditions and the excellent location. Still, we note your feedback and will revert it to the relevant departments for follow-up.

We hope to welcome you back to Swissotel The Stamford again!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Sydney
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 14, 2012

This hotel is a cracker. We had a room on the 38th floor and the view over Marina Bay & the Marina Bay Sands complex is outstanding. You get a bird's eye view of the nightly light shows - the rooms all have balconies. Rooms are very comfortable and the service is excellent. You are also close to Clarke Quay where there are heaps of restaurants on the river.

Room Tip: Ask for a room higher than the 37th floor as you can get express lifts from 38 up (plus the view is...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GJB66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, December 6, 2012
Dear Guest,

Your compliments on the hotel’s outstanding view, room size, comfortable, excellent service and the convenience of the location are greatly appreciated.

Thank you for choosing Swissotel The Stamford!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 14, 2012

We booked over Valentine's day and a large air show, so the price of the room was inflated - we were stopping over on the way home from a holiday in Hong Kong.
As in Hong Kong we booked a club room, but this club was not in any way comparable, it was more like a high school cafetaria compared to the previous hotel's club, and all the other clubs we have stayed in.
The food in the lounge was barely edible, not much for me for breakfast, I threatened to go to the base of the hotel to McDonalds, and I have eaten at McDonalds in 5 years, that's how dire it was.
The staff were not interested in the guests, and seemed to watch them as if the guests had intentions on doing something bad.
The room - well were first taken to a room with twin beds, we had booked a king size bed, my husband was most annoyed and requested that we be moved to a king size room, and surprisingly there was one immediately available, why not give us that room in the first instance?
The bedroom area of the room was very large and spacious, nicely decorated, and a great view from the window, and an opening door on to the balcony.
The bathroom was tiny, really tiny, with the dreaded 'shower over bath', one of the things I dislike most in hotels is to encounter the 'shower over the bath'. I mean, the room was big enough, surely you could make the bathroom slightly bigger to have a separate shower and bath?
In all it was an average hotel with a club that isn't really worth using - should have booked our usual hotel.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank toptraveller16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, December 6, 2012
Dear Guest,

Thank you for taking time to write the review. Our apologies for the inconveniences you experienced. We note your feedback on the club lounge and staff, and will revert to the department for follow-up. As well, we have noted your feedback on the shower and bath for incorporating into upcoming renovation plans.

We hope to welcome you back to Swissotel The Stamford.

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 14, 2012

Last year, we stayed on Orchard Rd and the location was fantastic. A little reluctant to stay off Orchard Rd this time around, but wanted to try a different location. Very glad that we chose The Swissotel..structurally, an impressive hotel with 60+ floors. The hotel sits directly above City Hall MRT which is a direct route from Changi Airport (20 min and a few Sing $). Faster and more convenient than using a taxi. The hotel joins to the Raffle City shpping mail which houses two floors of very adequate food court / restaurants choices as well as various shops. VERY CONVENIENT !! Direct access from MRT, to shopping centre and into the hotel.

As for the hotel and our stay:
- stayed on the 31st floor in a Classic King room with a balcony facing the harbour. Views of Marina Bay Sands, harbour and city building. Very impressive at night watching the harbour and the hustle and bustle of the traffic
- the room was very spacious (corner room) and clean
- although the room was situated near the lifts, it was quiet
- bathroom was spacious and comfortable, the bath tap was constantly dripping which was a little annoying and not very enviro friendly
- aircon was comfortable (ie. temp wasn't too cold and aircon was quiet)
- room was serviced efficiently every day. Adequate water, towels etc provided
- daily buffet breakfast was served in two areas. We only frequented the smaller cafe, Kopi Tian, and the service was exceptional. Everything for breakfast was available from this area. The larger main area breakfast was always very busy, so we didn't bother trying
- reception staff and general staff were very helpful and friendly
- this hotel had lots of people staying, but in general, efficiently ran. Expect a 10min wait for check in and out
- hotel internet is S$25 per day, so you are better purchasing a $25 prepaid Starhub sim which lasts for 5 days with nearly unlimited data (although the reception in our room was almost non existent, fine anywhere else!)


In general, highly recommended due to comfort, service and location. Room cost was ok for Singapore standard, would recommend looking out for special hotel deals.

Room Tip: Try for harbour view rooms. Don't be too worried about rooms close to the lift, we did not exper...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulineAndBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, December 6, 2012
Dear Guest,

Thank you for taking the time to write such a detailed and positive review.

We are so glad to hear that you enjoyed the hotel’s outstanding view, spacious room, comfortable bathroom and the convenience of the location. However, we take the most pleasure to know that you found our staff’s service to be exceptional, helpful and friendly. Please rest assured we will not rest on our laurels but will continue seeking ways to enhance our guests’ experience.

We hope to welcome you back again!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 14, 2012

Outstanding service! We (me, husband, 7&8 yr old boys & nana) visited early Oct & booked 2 rooms with a request for interconnecting rooms which was granted. We also received an upgrade which was lovely. Rooms were beautiful, bed one of the most comfortable I've slept in (king in our room, 2x doubles for Nana/boys) Buffet breakfast was delicious with a million options for children. Couldn't fault anything our entire stay & they made the children very welcome. Less expensive than the Ritz Calton which I stayed in for work in Feb with much more personal service. Shopping centre underneath was also handy. Central to everything. Can't wait to return.

Stayed October 2012, traveled with family
Helpful?
Thank Renee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, December 6, 2012
Dear Renee,

Thank you for the detailed and positive feedback! We take pleasure to know that you enjoyed your recent stay and appreciate your compliments on the hotel’s beautiful rooms, breakfast options and the convenience of the location. We are most happy, however to know that your children felt very welcome and that you found our service to be very personal.

We can’t wait to welcome you back to Swissotel The Stamford !

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 13, 2012

First class, from our greeting at the front of the hotel on arrival, until checking out on departure.We had a spacious clean room on 31st floor with amazing views towards the Marina.
There is a nice pool area and spa around the 9th floor where you can relax with a bar area and food available.
We ate breakfast and some evening meals in the Kopi Tiam which had a marvellous choice of fresh local produce and wonderful helpful staff. They guided our choice of food and we were brave enough even to try the Durian fruit as an icecream dessert ! beware !
When we were out shopping in the mall which is attached to the Hotel we also enjoyed eating at "Out of the Pan" on the lower floor next to the water fountain where you can charge food to your hotel room.

Hotel is well situated and we had a really confortable and enjoyable stay visiting and exploring the local area where there is so much to see Raffles, Marina Bay Complex, Sentosa, Orchid Gardens and plenty of shopping in the Malls.
Our weeks stay on B&B flew by and we hope to come back, sometime !

Room Tip: rooms on higher floors facing the marina have SUCH a view.
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarefreeK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, December 6, 2012
Dear Guest,

We take pleasure to know that you enjoyed the arrival experience, room spaciousness, pool and spa, breakfast at Kopi Tiam, Out of the Pan and the convenience of the location.

Thank you for choosing Swissotel The Stamford!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga Springs, NY
Level 6 Contributor
151 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed November 13, 2012

I've stayed at the Fairmont hotel a few times, which is literally right next door to this one. They share facilities (gym, pool, etc).

Overall I found Swissotel very nice. Really almost indistinguishable from the Fairmont. I found the room at the Fairmont a tiny bit better, but really both are great. Also the Fairmont has nespresso machines in the room, Swissotel does not. Love nespresso so this sways me.

Regardless next trip to Singapore I'd pick either and be happy. Pick the less expensive of the two. They're both expensive, though, but both good.

Breakfast here was included in my room - not sure if that's usually the case or I was on a package. Room was booked for me by work. The breakfast spread was pretty good. Enjoyed it.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saratogamike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, December 6, 2012
Dear Guest,

Your compliments on the hotel’s facilities, room size and the breakfast spread are greatly appreciated.

Indeed, Swissotel the Stamford and Fairmont Singapore are sister hotels, under the same umbrella company with Raffles as well. Each hotel brand has its own distinguishing characteristics though we do share some commonalities. Most importantly, we take pleasure to know that you had enjoyed staying at both hotels.

We hope to welcome you back soon!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel The Stamford Singapore

Property: Swissotel The Stamford Singapore
Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Singapore
#27 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#61 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
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Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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