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“Great Hotel for Singapore” 4 of 5 bubbles
Review of Swissotel The Stamford Singapore

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Swissotel The Stamford Singapore
Ranked #63 of 308 Hotels in Singapore
Certificate of Excellence
Melbourne, Australia
Level Contributor
73 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great Hotel for Singapore”
4 of 5 bubbles Reviewed July 28, 2012

Rooms are really large with bed ,desk and lounge - heaps of space for bags. Rooms are really quite with good blackout curtains.
Great location - MRT downstairs, shopping centre, tourist attractions at your door.
Good breakfast in Kopi tam restaurant. Nice pool area with bar/restaurant.

  • Stayed June 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Beachside3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, July 30, 2012
Dear Guest,

We take pleasure to know that you had an enjoyable stay and liked your room space, the hotel's location, Kopitiam breakfast as well as our poolside bar and restaurant Alligator Pear.

Thank you for choosing Swissotel the Stamford.

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,476 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,555)
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Surfers Paradise
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 27, 2012

After an overnight flight from Brisbane to Singapore an early check in was welcomed. My first impression of the hotel was its great location (right above Raffles City Shopping Centre), excellent facilities (four tennis courts, gymnasium, sauna, spa) and beautiful views and spacious rooms. The staff were charming and helpful. Great spot. A highlight of the trip was the chance to hire a yellow lamborghini at Marina Bay Sands and drive the streets of Singapore...$200AUD for 15 minutes.

Room Tip: Views are lovely from every side - south side gives views of the city and Marina Bay Sands, north si...
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  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AForner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, July 30, 2012
Dear Guest,

Thank you for the review. It's a pleasure to know that you had an enjoyable stay with us and particularly liked the hotel's location, facilities, views and rooms. Your compliments on our staff's charm and helpfulness will go a long way to inspire the team to do even better.

As well, you chose a fabulous way of conquering the streets in Singapore!

We hope to welcome you back to Swissotel the Stamford in the near future.

Best regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed July 26, 2012

The breakfast was really yummy we loved it,it was complete meal from a-z asian,american and european breakfast. The room for me is a bit old they need to change their carpet is kinda dirty or looked dirty and the bathroom i think it is still the same bathroom when they built the building ,its kinda dirty for me esp. the bathtub. I dont know if all the rooms there are like that but ours was like that and one more we booked the hotel at changi airport but when we got there it's fully booked so we had to wait in a room with other guest ,so hot and not enough space we had to sit on the carpet...we didnt have any choice so we had to wait.

  • Stayed May 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Superstar24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, July 30, 2012
Dear Guest,

We apologise for the inconveniences you experienced during your check-in. Please rest assured that I have highlighted your feedback to the relevant departments for their follow up.

At the same time, we note that you enjoyed the breakfast quality and variety. Regarding the room conditions, you might like to know that plans are already underway for a refurbishment of our guestrooms in 2013.

Thank you for choosing Swissotel the Stamford!

Best regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed July 26, 2012

We spent some time at this hotel recently for a family holiday. The room was great, and I can't fault the service in the slightest, however I can honestly say that I have never before seen such a shameless ripoff in terms of prices!! 44 SGD per person (and we would have had to pay for a 4-year old child too) for breakfast in the main restaurant, 22 SGD in the lobby restaurant (though we did manage to convince them that a 4-year old should eat for free). Absolute insanity! My advice - avoid the hotel for anything food-related and instead check out what's available round the corner. We found a cafe that did breakfast for all three of us for 21 SGD (3 x egg and toast, 2 x coffee + 1 hot chocolate, 3 x orange juice, etc).

Also, there is no free internet access and the charge for WiFi is 28 SGD per day!!! WiFi is free in most European hotels I've stayed in, and certainly when you pay as much as this hotel charges for the rooms I expected WiFi to be included.

Overall, the experience is saved by the absolutely fantastic service but I will not be staying here again (unless I'm on a business trip and all my expenses are paid for).

Room Tip: Ask for a room on a high floor to avoid the traffic noise.
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  • Stayed July 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Dempers1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, July 30, 2012
Dear Guest,

We appreciate your compliments on the room and the service you experienced during your recent stay.

We apologise for a possible miscommunication as we do not charge for children under 6-years-old. Nonetheless, your comments on the breakfast and internet pricing have also been noted and highlighted to the relevant departments for follow up review.

Thank you for choosing Swissotel the Stamford.

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 24, 2012

Yet another good stay. Just what you need after a long flight from London. Yes it's big. Yes it's busy. But it works and the staff still manage to stay human - unlike over at the Marina Bay Sands where they treat you like cattle on the way to being milked.

Room Tip: Try and get a room overlooking the marina
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  • Stayed July 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ExhibitionOrganiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, July 30, 2012
Dear Guest,

Thank you for the review. We're glad to know that your needs and expectations were met during your recent stay with us.

Please rest assured we will not rest on our laurels but will continue seeking ways to enhance our guests' experiences.

We look forward to welcome you back to Swissotel the Stamford.

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 24, 2012

My partner and I just came back from a 5 day shopping trip to Singapore and we stayed at the Swissotel for three nights and one night at Marina Bay Sands. I really enjoyed this hotel. The whole stay was stress free! As soon as our taxi pulled up out the front we were greeted, our bags were taken out of the taxi and we were welcomed by a girl and she gave the reception staff our surname via walkie talkie thing so we when we got to the front desk the staff had all our details already. The easiest check in ever! As the holiday was for our birthdays (which I mentioned when I made the reservation) they upgraded us to a city view room on the 23rd floor. When we went up, the room was lovely. It was the first hotel I have been to that has a balcony! The view was amazing. The room was very comfortable and clean. I love the bathtub. As I am six foot tall it is hard to find a bath that is comfortable and fits my long body. The menu is nice and and we had room service once. The pool is okay. It is shared with the fairmont. I went down on a week day it didn't look all that impressive.

We asked for ice to be sent to our room about four times but only received it once. This was annoying.

The hotel location is great! There is a 24 hour McDonalds down stairs, a shopping centre and a MRT station.

We enjoyed our stay and everything went smoothly (only annoying thing was the ice). I recommend this hotel completely and will be back again on our next stay.

Room Tip: All rooms have a balcony. City view is nice. We had a classic room and it was more then enough space...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mishkamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, July 24, 2012
Dear Guest,

Thank you for the review and once again, a belated happy birthday!

We're so happy to hear that you had a wonderful stay recently and would return and recommend us unreservedly. At the same time, we note your feedback on the delivery of ice and are following up with the relevant department.

We endeavour to make the memories of our guest a peak of perfection and hence are constantly seeking ways to enhance our guests' experience.

Looking forward to your next visit to Swissotel the Stamford.

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 24, 2012 via mobile

We arrived in Singapore at 5:45 am after an overnight flight Milan on our way home to Australia. Although normal check-in time is 2:00 pm we were lucky enough to be given an early check-in to recover. Our room had a beautiful view of the harbour. One of the outstanding features of this hotel was the friendly staff. The person greeting guests for breakfast remembered our name after one visit. Considering the volume of guests to this hotel we were impressed. The location is also convenient for shopping and MRT.

Stayed July 2012, traveled with family
Helpful?
Thank vbs003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, July 24, 2012
Dear Guest,

We appreciate your positive review on your recent stay, particularly your comments on our friendly staff. This is an encouragement to them and will spur them to achieve consistently better service.

Thank you for choosing Swissotel the Stamford.

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel The Stamford Singapore

Property: Swissotel The Stamford Singapore
Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Singapore
#27 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#57 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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