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“Very good and well located”

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Swissotel The Stamford Singapore
Ranked #66 of 312 Hotels in Singapore
Certificate of Excellence
Vienna, Austria
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Very good and well located”
Reviewed August 14, 2011

Hotel service was excellent, very nice and polite staff. The hotel is within short walking distance from Marina Bay and directly connected to good shopping centers. Very very practical! If you need something, just go downstairs, you have it. The neighboring Raffles Hotel is also lovely, with a nice bar and interesting shops. I would definitely stay there again. Why haven't I given it 5 stars instead of 4? Well, it is a five star hotel in Singapore in 2011, so I expected to have free wireless internet everywhere. I had to pay a lot for cable internet in the room and ended up buying a usb stick from SingTel to work from the hotel. The breakfast in Kopi Tiam costed extra about SGD 40,00 and all you get for coffee or tea is a cup with filter coffee or black tea in it. A definitely NO-GO for me. But that's me. Would I stay there again? Yes, of course!

Room Tip: Ask for a view from the Martina Bay
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  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sleser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PriscillaOsman, Manager at Swissotel The Stamford Singapore, responded to this review, August 15, 2011
Dear sleser,

Warmest greetings from Swissôtel The Stamford, Singapore!

We are very pleased to know that, overall, you enjoyed your stay and that most of our services were to your satisfaction. We also appreciate the comments you have outlined regarding the internet charges and breakfast pricing.

We certainly look forward to welcoming you back to our hotel in the near future.
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Perth
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 14, 2011

Stayed here in May with my husband who was here on business.
Great location to head out and explore along with the New Asia bar up on the 70 something floor which we frequented most evenings.
Room was clean and serviced every day along with a great pool for the much needed relaxation after shopping. Handy shopping mall attached to hotel with everything you may need plus MRT station.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ausamanda11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PriscillaOsman, Manager at Swissotel The Stamford Singapore, responded to this review, August 15, 2011
Dear ausamanda11,

Warmest greetings from Swissôtel The Stamford, Singapore!

Thank you for taking the time to let us know how your stay went, we are pleased to know that you had a great time.

It leaves us now to look forward to welcoming you back to Swissôtel The Stamford, many more times in the not too distant future.
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belgium
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 13, 2011

We were staying here at the end of our vacationtrip through Asia.
It is a huge business orientated hotel but the staff we found very helpfull and friendly.
We had a nice room on the 54-floor with an nice view of the city.
The room was large, clean and is soundproof.
As in most business-hotels food is rather expensive but the are several foodcourts and supermarkets in the immediate vincity.
We saw several airlinescrew in the supermarket under the hotel just after their arrival at the hotel.
The hotel is located on top of the 'City hall'-MRT station so you don't need to take a taxi from/to the airport. MRT-fee from airport to hotel is 2,9 singapore dollar.
Our flight out of Singapore was late at night but we still could use the pool all day and they have a hospitality-room you can use so that you can take a shower and fresh up before leaving.
It's central location also makes it easy the discover the city by foot.
We found several nice,cheap restaurants in the banking-district.
The restaurants along boat quay didn't look attractive and the personel is rather aggressive. We also have our doubts about quality/price there.
At our next visit to Singapore we will go back to the Stamford.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank travelers_have_fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PriscillaOsman, Manager at Swissotel The Stamford Singapore, responded to this review, August 15, 2011
Dear travelers_have_fun,

Warmest greetings from Swissôtel The Stamford, Singapore!

It is great to know that you had thoroughly enjoyed yourselves during your stay here. We are pleased to know that you will most certainly be returning to stay with us again.

See you soon!
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San Francisco, California
Level Contributor
67 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 13, 2011

There's no doubt that The Stamford is conveniently located in the heart of Singapore. However, despite having heard good reputations of the Swissotel The Stamford in Singapore prior to our stay, we were disappointed with the cleanliness of our hotel room. For one, even though we requested a non-smoking room, we smelled cigarette smoke in our room throughout our stay. What was more unpleasant was the fact that the dirty, molded bathtub mat in our bathroom was never replaced during room service. Besides the bathtub mat, the walls in the shower stall were molded as well. For the aforementioned reasons, Swissotel the Stamford was a major letdown. We liked the Westin Hotel at this original location a lot better.

  • Stayed January 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ppqq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PriscillaOsman, Manager at Swissotel The Stamford Singapore, responded to this review, August 15, 2011
Dear ppqq,

Greetings from Swissôtel The Stamford, Singapore.

Please accept our sincere apologies for the fact that we have clearly not met your expectations as highlighted about the cleanliness issue of your room. Your experience is definitely not that which we wish to extend to our guests or that which is expected from our calibre of hotel.

We are actively working to improve service levels and your feedback has proved to be invaluable. We hope that you will give us a chance to welcome you back again.
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Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 13, 2011

We had read recent negative reviews on this hotel so arrived at the hotel with not very high expectations and were pleasantly surprised.
We were greeted on arrival by the very friendly staff only more than happy to help us out with recommendations of where to visit in Singapore with our young family.
Our room was located on the 52nd floor and the view absolutely awesome. Yes the room decor is a little dated but we couldn't fault the cleanliness at all. We were allocated interconnecting rooms as requested by our travel agent and were surprised by how spacious they were.
The Raffles City shopping centre attached to the hotel was super convenient and the supermarket had a huge range of groceries required for our toddler.
The hotel is so centrally located that it really didn't cost us any more than $6 or $7SGD for a taxi ride to Orchard Road, Clarke Quay or the Singapore Flyer-taxi was the cheaper option for us compared to the cost of the MRT.
We would not hesitate in staying at the Swissotel the Stamford again and will recommend it anyone wanting to stay somewhere central in Singapore.
Thank you so much helping make our first visit to Singapore such a pleasant one, hope to see you again soon :)

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KrissyP74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PriscillaOsman, Manager at Swissotel The Stamford Singapore, responded to this review, August 15, 2011
Dear KrissyP74,

Warmest greetings from Swissôtel The Stamford, Singapore!

We are very pleased to learn that your stay was a success! We are thrilled that you love our personalised service, great location and the spetacular views we offer. Thank you for taking the time to share your experience with all.

We, too, hope to see you real soon!
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Bengaluru, India
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 13, 2011

i stayed in the hotel for 30 days . Hotel is in center of city near to all major visit points and top of that it have metro connectivity . which makes travel with in city convenient. Break fast has quite a good spread. I recommend hotel for business and leisure trip.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank guptamanoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PriscillaOsman, Manager at Swissotel The Stamford Singapore, responded to this review, August 15, 2011
Dear guptamanoj,

Greetings from Swissôtel The Stamford, Singapore!

Thank you for taking the time to share your feedback with all. We are pleased that you had a great month's stay with us.

It leaves us now to look forward to welcoming you back to Swissôtel The Stamford, many more times in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviewed August 12, 2011

This Spring, we took our 11-month old boy to Hong Kong and decided to take a side trip to Singapore for 5 days. I did quite a few researches on hotels and eveutually picked this hotel due to its location and reputation. We got a room on the 41st floor, there is balcony in every room and it's very nice to be able to view outside, despite the fact that it was like 35 degree celcius outside. They provide two free bottles of distilled water everyday. We brought our hotel package with a Hong Kong travel agent, and the hotel package also included a buffet breakfast. We really like the breakfast there, they have a great variety of dishes, such as Chinese dim sum, Western, Thai and Indian, a egg booth to cook make to order ommelet for guests. On top of juices, they also have a number of different smoothies to choose from. It saves us a lot of hassle to find a place to feed our baby boy in the morning, so we just got him congees, cereals or buns and fruit as breakfast there. We also requested a baby crib and they also gave us a bag of baby amenities such as diapers, face cream and shampoo for my baby boy.

For location, we find it very convinence as the hotel sits on top of the subway station, the City Hall Station and the Raffles City shopping center. There are underground tunnels to other shopping malls, food courts and attraction.

The staff are very friendly and helpful. They also smile at you.

One drawback of the hotel room is the bathroom, it's kind of wear out, their circulation is poor and the glass curtain for the bathtub is so small that water always spilled to the floor. The water in the tub took long time to go away and you have to push really hard to flush the toilet.

The Singapore Zoo is a must for kids, my boy really loved it and he could see the animals up close. They are renovating for a River Safari and will bring in more animals soon. We also took him to the duck tour and Flyer and he really enjoyed them.

For transportation to/from the airport, we took the airport shuttle at S9 per adult.

Room Tip: Always ask for higher floor.
See more room tips
  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Airel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PriscillaOsman, Manager at Swissotel The Stamford Singapore, responded to this review, August 16, 2011
Dear Airel,

Warmest greetings from Swissôtel The Stamford, Singapore!

We would like to express our sincere thanks to you for choosing Swissôtel The Stamford as your preferred choice of accommodation, and in taking precious time to share with us your feedback. We are most pleased that you and your family had such an enjoyable stay. On another note, we have shared your comments about the bathroom with our Management.

We look forward to welcoming you back to Swissôtel The Stamford, on many more occasions in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel The Stamford Singapore

Property: Swissotel The Stamford Singapore
Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Singapore
#27 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#60 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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