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“Short and pleasant stay”

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Mandarin Oriental, Singapore
Ranked #15 of 306 Hotels in Singapore
Certificate of Excellence
Singapore, Singapore
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Short and pleasant stay”
5 of 5 bubbles Reviewed December 29, 2013

My first impression when i arrived was "wow it was very crowded" However when i was introduced to the room It was a different experience. The service was good and the room was fantastic. Would love to go there back again. It was a five star hotel worth visiting again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Awesome3866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,326 reviews from our community

Traveler rating
    3,714
    1,123
    315
    108
    66
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,068)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Korea
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed December 29, 2013

I would like to believe it is the time of year I chose to stay in the hotel. (This time of year many countries have school vacations.) I was there with family (3 adults) and as a result we had two harbor view rooms for 8 days. The view was spectacular especially at night. The public spaces were quite hectic from the lobby to the breakfast buffet. The rooms were clean but I had to ask for face towels on several occasions. The request was met promptly. The pool while beautiful was very busy (making seats hard to find) but the pool staff provided excellent service. My only big issue was with the spa. When I asked for the manager the situation was resolved quickly. The concierges were excellent and offered plenty of options for things to do. My final thoughts???? If you want to stay at this hotel and have options for what time of year do not go during the festive season (mid-Dec to Chinese New Year).

Room Tip: Don't go during December or January. Staff cannot handle the hectic crowds.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BellaCuore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed December 27, 2013 via mobile

I am still staying in the hotel at a time a of writing
I have booked a 4 days package in a suite for 2000$ incl taxes
I have a baby of 6 months old
First suite was really noisy i asked to change
They told me if you want to change we have more expensive room your kind of suite is the last one available
Then after 10 minutes debating with them they found me the same room and shifted me..strange
I wanted to extand my room for one more night so i asked them to pay 500$ to stay in my room one more night
Answer:No you have to pay 680$
To do not have trouble with my baby i decided to stay in the same hotel and to book a smaller room which cost me 500$
To make short term money is good to satisfy customer it is better on the long run
I don t recommand this hotel

Stayed December 2013
Helpful?
1 Thank Freds1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 27, 2013

Probably one of the best hotels I've stayed in in Singapore. The housekeeping staff were extremely efficient and went out of their way to ensure we were comfortable and even made special efforts to take care of my son (lollipops, amenities etc)

Similarly the manager at the cafe also ensured we were well attended when some of our dining party opted for a la carte and the rest the dinner buffet by serving complimentary items for the buffet for the former whilst waiting for the a la carte meals.

One of the best breakfast buffets I have had in Singapore, caters for just about everyone - japanese, chinese, indian and american (even with a choice of crispy American vs middle rasher bacon!). All generally pretty authentic food except for the malaysian curry which was unusually average compared to the other food.

Room was large, spotless and well appointed. Pool is nice and has a separate area for small children.

Marina square shopping mall is just next door and easily accessible via a 2 flight stairwell just outside the entrance to the hotel.

Overall an excellent place to stay, I would definitely stay there again. Only issue would be if you are keen to shop on Orchard Rd - accessible by MRT station close by but a real pain at peak hour by Taxi.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bananabok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed December 27, 2013

This is a live review.

I used to be a vocal advocate for Mandarin Oriental and have for numerous times in the past used the Mandarin Oriental brand as a benchmark of hotel service excellence. Sadly to say, what we experienced in the past few days shattered my trust in the brand.

On our day of arrival a message left by our friend was never received.

Then in the afternoon a fire alarm and evacuation announcement got us hurrying out into the corridor, only yo be told by our son in the next room that there is a message in the room saying it was a drill. Yet there was no such note in two of our three rooms.

The reception lobby was chaotic and was like a 3-4 star hostel rather than Mandarin Oriental.

The breakfast cafe Melt was run more like a packaged tour outfit. Tables were tightly packed and table clothes were so large that they threatened to trip you if you were not careful. Is this Mandarin Oriental?

Upon our return to our second half of our booking, we were told at 4:30 pm no rooms were ready. The front desk had no idea when rooms would be ready.

At last a room became available but it was a smoking room. This was later changed after some arm twisting.

However, when a second room was allotted to us it was another smoking room! It was becoming farcical.

So we waited till 6:50 pm to get into a room. We were told the luggage was already sent. Guess what? No luggage in the room. So we went down to the concierge to get them and got them delivered ...... Only with one missing.

Now at 7:30 pm we are still waiting for the remaining two rooms.

I understand hotels do have disastrous days like today. But the way such disasters were handled was what made great hotels.

Sadly to say, to me Mandarin Oriental Singapore is no longer in that category.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter-the-Egg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level Contributor
62 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed December 25, 2013

We have stayed at the Mandarin Oriental just about every year for the last 12 years. The fact we keep going back says something about our opinion. Our previous reviews are still current. This review I want to emphasise how lovely the view is from the harbour front view rooms, particularly from a high floor. These are what the hotel refers to as premier harbour view rooms. It's the sort of view that you never tire of.

Room Tip: Premier harbour view rooms...spectacular.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KandiManPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney, aus
Level Contributor
149 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 bubbles Reviewed December 25, 2013

We've stayed here before and it's a good accommodation option for Singapore. The rooms are clean and pleasantly furnished (although not quite up to the standard of other MO hotels). Service wasn't quite as good as on our last visit when staff regularly greeted us by name. The hotel is in a good location but it's the pool that wins me over here. There are fabulous views from the pool and it's a great spot to kick back and relax. The pool bar and restaurant are also recommended.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marniemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Singapore

Property: Mandarin Oriental, Singapore
Address: 5 Raffles Ave, Marina Square, Singapore 039797, Singapore
Phone Number:
Location: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Singapore
#6 Spa Hotel in Singapore
#7 Business Hotel in Singapore
#10 Family Hotel in Singapore
#15 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Singapore 5*
Number of rooms: 527
Official Description (provided by the hotel):
Mandarin Oriental, Singapore is one of the world's foremost luxury hotels. It is the only hotel in the city that has been awarded Five Star status for both accommodation and spa in the prestigious Forbes Travel Guide for five consecutive years (2012 to 2016). This award-winning property has a prime location, close to the financial hub with easy access to luxury boutiques and entertainment venues, and minutes away from Suntec Singapore International Convention & Exhibition Centre. The hotel features an impressive atrium lobby with 527 rooms and suites. There is a premium Oriental Club Lounge, an indulgent and intimate spa, extensive meeting and banqueting facilities, five renowned restaurants and two lounges overlooking the spectacular Marina Bay. ... more   less 
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Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin Oriental

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