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“Excellent Service.”

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Novotel Singapore Clarke Quay
Ranked #73 of 312 Hotels in Singapore
Certificate of Excellence
Osaka, Japan
1 review
“Excellent Service.”
Reviewed January 20, 2011

Excellent service from a young lady named Noliana. The day we check in till the day we checked out. Renovation noises drive us crazy.I have to come down 2 times to speak to the duty manager. She was very helpful in looking by moving us to a new room which was quieter and with the connecting door as we have 3 kids with us.My wife was impressed with her friendliness and the service she given to us for the 7 nights we stayed with Novotel. Without failed she would greet me and my wife by our named when we passed the reception.
Hotel would be enjoyable stay without the renovation and leaking from our bathroom.
Would definitely stay again next time.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, February 9, 2011
Dear Sir/Mdm,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

Thank You and we look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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bangkok
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed January 19, 2011

I am a Frequent Flyer and fly approx 75000miles per year....this is the worst hotel i have stayed for the amount i have paid Usd.150/night. The bathrooms were very bad. The Shower room has got dirt on the walls and needs srubbing...The cieling in the room has a gap and there is so much dust there...two cockroaches fell on to the bed....after that the staff sprayed DDT and we could not sleep the whole night because of the Smell. My wife was sneezing all night......asked for hot water for medicine and it took 2 hours and many reminders.......worst hotel in the world......i am a Accor advantage member and always stay in Accor....was in Novotel in mumbai in October and that was very good....so not all accor hotels are bad.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suvitsachdev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 19, 2011

The hotel and the staff were fantastic .
Unfortunately our room had a used towel and bathrobe still hanging up in the bathroom and there was a dirty tissue in our bed .
Obviuosly the bed sheets hadn't been stripped before we arrived.
Other than that we really enjoyed the hotel.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, February 9, 2011
Dear Sir/Mdm,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

Thank You and we look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 19, 2011

Very unprofessional service...first time with Novotel and hopefully the last time!!

  • Stayed January 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 18, 2011

Perfect location just 2 steps from the wonderful Clarke Quay! And the hotel was perfect for my visit.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, January 25, 2011
Dear Sir/Mdm,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

Thank You and we look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
Reviewed January 16, 2011

Location is good, 10 minutes walk to MRT Clarke Quay. Too bad as almost every night (say around 2am) there was false alarm which disturbed our sleeping time.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank p4mella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, January 25, 2011
Dear Sir/Mdm,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

In relation to the fire alarm, we do apologize for the inconvenience however this is an important safety feature and designed to protect all guests in the hotel. We hope you can appreciate the situation.

Thank You and we look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Singapore Clarke Quay

Property: Novotel Singapore Clarke Quay
Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#46 Family Hotel in Singapore
#67 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
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Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

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