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“Suite Room”

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Novotel Singapore Clarke Quay
Ranked #76 of 317 Hotels in Singapore
Certificate of Excellence
A TripAdvisor Member
Kuala Lumpur
1
Reviewed January 7, 2011

The suite is consider spacious for hotel in Singapore. Just nice for a couple with 2-3 young kids less than 12 years.

  • Stayed: December 2010, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded January 17, 2011

Dear Sir/Mdm,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

Our Family@Novotel policies provide special features designed for young travellers. This includes special welcome gifts on arrival, complimentary breakfast for children under 16 years old when dining in with parents and specially designed children menu at The SQUARE Restaurant promoting healthy choice options as well as X Box 360 play stations for kids entertainment.

Thank You and we look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,027 - 5,033 of 6,401 reviews

An Accor traveler
Buderim, Qld
1
Reviewed January 7, 2011

  • Stayed: January 2011, traveled with family
    • Value
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded January 9, 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveler
Perth
1
Reviewed January 6, 2011

  • Stayed: January 2011, traveled as a couple
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 6, 2011

Novotel hotel is my first choice whenever I make a personal trip. However, my stay in Novotel Singapore Clarke Quay was a disaster!!

I stayed in this hotel from Dec 25-28. You could hear the disco music from the pubs and night clubs nearby till 5:00a.m. or 6:00 a.m. in the morning (probably because of Christmas celebration) and worst still, the hotel is under a room renovation project that the renovation works starts from as early as 9:00 a.m. in the morning, meaning that one could only get <4 hours of good sleep a night. And there was another misfortunate that the smoke alarm rang at around 3:00 a.m. of Dec 28 that woke everyone up but eventually turned out to be falsely!!

  • Stayed: December 2010, traveled solo
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Thank Charles Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2011

Stayed: December 2010, traveled as a couple
Thank CKobe
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded January 9, 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveler
Perth, Western Australia
1
Reviewed January 5, 2011

  • Stayed: December 2010, traveled as a couple
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed January 5, 2011

Made a reservation online for Christmas eve, wanting to suprise my wife but was told she couldn't make it and asked me to change to Christmas night. Called the hotel directly but was told that I'll have to do it online to avoid cancelling charge. Wife called back saying she would rearrange her meetings so let's go ahead. However when we checked in, was told there was no reservation. Finally found out the booking was cancelled. How could it be cancelled if I didn't cancel it online?

Receptionist told us all delux room taken so upgraded us to executive, and she stressed - without benefits.... My wife asked what sort of benefits come with usual executive room, and was told not much, anyway the free room upgrade was good enough for us.

Went in to the room, found it full of cigarette smoke, called the reception, and was told by the same receptionist all rooms full, but she can ask housekeeping to opening the balcony windows to air the room. She also said anyway the room is much bigger and nicer and a free upgrade, should be good enough for us.... Don't really understand what she meant by good enough for us.

Called for room service, had 2 soups, but found a piece of plastic in the soup.

Went to take shower, found the rubbish bin still filled with waste from previouse guests who checked out. By this time it was 2 am and we were to tired to call again.

Went to bed, but the lights in the room kept flickering on and off throughout the night. Wife thought the hotel is haunted.

Went for breakfast the next morning and found juice glass chipped. Never had a hotel stay where everything went wrong that we had to laugh about it. Finally spoken to Duty Manager Marina and shared the horrors we experienced and was told we'll get an upgrade to a suite - with full benefits, the next time we check-in..... Finally checked out, told the receptionist about the plastic in the soup, they didn't care, still charge me for it. Shown they all the pictures I'd taken, their face seemed rediculous.

  • Stayed: December 2010, traveled as a couple
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Thank CSom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Singapore Clarke Quay

Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Singapore
#42 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#69 Luxury Hotel in Singapore
Price Range: $157 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
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Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

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