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“Good location but bad services”

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Novotel Singapore Clarke Quay
Ranked #74 of 308 Hotels in Singapore
Certificate of Excellence
A TripAdvisor Member
“Good location but bad services”
Reviewed December 31, 2010

Check-in and Check-out was terrible. Staff at check-in counter has no service mind at all.
We were waiting for 15 mins for check-in and 10 min for check-out.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, January 5, 2011
Dear Sir/Mdm,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

We understand your disappointment for your check-in and check-out timings. We would like to follow up a number of matters to clarify so we can take appropriate action to rectify. With this in mind, we would appreciate you to email H5993@accor.com with your details so we can better render assistance to you.

Thank you again for sharing your experience and we hope to see you next time you visit Singapore and our hotel again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed December 31, 2010

1. The location is excellent as the hotel is very close to the clark Quay, Boat Quay and Raffles Place
2. Service was excellent as well. Two examples: when I missed to bring along with me the door key and my wife was at the room. The front desk helped me going inside the lift that requires the key to press the floor button. Moreover, after I checked out, I needed to go back to the room as I forgot to bring some belongings from the security locker, Ms Park (the front desk) checked carefully my ID with smile and let me do so.
3. One thing needs to be improved: We heard an announcement about a false alarm (firm alarm) in both the two nights we stayed. It was too disturbing as they happened at about mid-night.
Regards,
Kwok from HK

Eric

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, January 9, 2011
Dear Eric,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

In relation to the fire alarm, we do apologize for the inconvenience however this is an important safety feature and designed to protect all guests in the hotel. We hope you can appreciate the situation.

Thank You and we look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 31, 2010

The location is very good,very close to Clarke Quay,China Town,City Center.But the Hotel is a bit too old,for example;
-Hair Dryer in the Room will stop every 20 seconds or so,due to heat.So to dry long hair,you need 30 minutes or more
-We stayed for 4 nights,but at least 3 nights,there were Fire Alarm at around midnight
-The Room has a Shower Room,in addition to a Bath-Tub,but the Shower did not work properly,and the Hot Water is not hot enough

As the location is very good,it is very unfortunate that the hotel could not meet the standard required.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Momokichiboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, January 5, 2011
Dear Sir/Mdm,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

We understand your disappointment for the condition of your room. We would like to follow up a number of matters to clarify so we can take appropriate action to rectify. With this in mind, we would appreciate you to email H5993@accor.com with your details so we can better render assistance to you.

Thank you again for sharing your experience and we hope to see you next time you visit Singapore and our hotel again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnaby, Canada
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 31, 2010

Excellent Location of this Hotel. Right next to the Clark Quay Hot Spot. Great Night Life & Restaurants. 100's of options!
The Staff is though a bit stiff, except for one we met at Breakfast everyday, who was pleasing & friendly. Got us good tables !!
Well connected Hotel & Free Internet is available at the Reception through 5 Mac's placed near the elevators.
Our Room had a nice view of the river & the pool. The room has a balcony door that is always 'locked'. And in case you want it opened you have to sign a disclaimer for any loss & damage to the air-conditioning!! So we got it opened but then got it closed immediately so as to avoid any late charges to our Check-out !!!
Mall under the Hotel from Floor's 1-6. Seven-Eleven, Fast Food everything at a stone's throw!
We got a good deal for a Superior Room (4 nights). Taxes are extra @ 7% & 10% service charge.
Value for money considering the location & facilities available. Swimming Pool was good too.
Would recommend the Hotel if you are looking for good night life & even otherwise for families with it's central location.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SamTSana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, January 5, 2011
Dear Sumeet18,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

Thank You and we look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 29, 2010

We stayed at Novotel in Dec 2010 for 5 days. The highlight of this hotel is its superb location. Right at Clarke Quay, you can walk up to any of the bars and restaurants anytime you please. The rooms that offer a view of the river are excellent! Our room did not have any noise or sound coming in from Clarke Quay. The hotel is located above Liam Court - a small mall and has a 7/11 right at its entry.
The buffet breakfast is a good spread, well managed with excellent service. The pool on the 7th or 8th floor is open, spacious, and clean - ready for you to dive in! There is free Internet on Mac Machines at the hotel lobby for hotel guest...which is always a bonus.
The Central Mall is right across (cross a bridge), the MRT is 5 minutes away, and Boat Quay is very walkable. We even walked up to the Merlion and Esplanade from our hotel. It was an ambitious walk but the weather was on our side and we could do it with our 7year old!

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tg_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, January 2, 2011
Dear tg_traveller,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

Thank You and we look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 28, 2010

Excellent service, the staff are very persoanble, not stuffy and treat you like a friend. You can have a joke with them and nothing was a bother. They are to be commended on there level of service.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, December 30, 2010
Dear Sir/Mdm,

We very much appreciate your comments via TripAdvisor regarding your stay at Novotel Singapore Clarke Quay.

Thank You and we look forward to welcoming you back to Novotel Singapore Clarke Quay on your next visit again.

With kind regards,
Lionel Sim
Quality Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Singapore Clarke Quay

Property: Novotel Singapore Clarke Quay
Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#46 Family Hotel in Singapore
#68 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
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Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

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