I was at this hotel for three nights for a business conference which was held in the hotel's conference center. I was with a family member who travelled with me and shared my room which was an Executive Twin Room. Our experience in this hotel was wonderful - staff friendly and helpful, room facilities excellent (coffee maker, complimentary mineral water, safe and iron and board in room, toiletries, robe and slippers, good lighting) and small balcony with a fabulous view of Clarke Quay. Breakfast was excellent and catered for all tastes. The two-day conference benefited from a first class venue and provided excellent refreshments and lunches. All in all an excellent stay.
My only disappointent is that we left at night and couldnt take breakfast on the last day. Because the room was prebooked, the hotel refused to reduce our bill by the price of two breakfasts which we did not require. So we had to pay. That seemed rather petty and unneccesary to me, and kind of tarnished my overall view of the service this hotel provided. That's why i only give four stars in this rating and not five.More