We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Enjoyable Stay!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Novotel Singapore Clarke Quay
Ranked #77 of 315 Hotels in Singapore
Certificate of Excellence
Jakarta, Indonesia
Level 6 Contributor
79 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Enjoyable Stay!”
Reviewed July 3, 2014

I am staying for 3 nights. Singapore is not a cheap city, so don't expect to pay budget price for hotels there. However, I think the price I paid is quite decent for the value I received in this hotel.
I checked-in early and was being upgraded from Superior room to a much larger Executive room and was being given complimentary extra bed for my son. I also had a free internet as part of Advantage Plus member benefit.
Check-in was swift, hotel is clean and nice. Bathroom is functional. Bedding are quite comfortable with nice and comfy pillow.
The executive room comes with nespresso machine.
I didn't have a chance to try the breakfast. It looks a very good value and cost $30 (50% off for 2 person eating for Accor Adv Plus member!). However, I tried the bar and watched some World Cup football there. The bar food was good and very good value but the waiters/bartender were not too pleasant. He missed out our order several times and have a very strong and heavy accented english)

On the second day of my stay, I had problem with the cleaning guy whom didn't do job properly. Glasses are not being cleaned up, tissues not being restocked and carpets obviously not being cleaned.
I had also problem with my electronic room lock, which wasn't functioning well and it keeps us locked-out for half-an-hour while waiting for the technician to fix it. But I guess it is not their mistake.
Aside of that, I can't find any other significant flaw.
+
Excellent location in Clarke Quay if you like bar-hopping
10 minutes walk to Clarke Quay MRT station, but looks like they are building a new station (Ft Canning Park) just across from the hotel, which will be really nice
Nice food option on the adjacent mall (full of Japanese restaurant and Noodle bar)

-
Can't think too much except the cleaning issue and slight issue with the bartender/waiter

My kudos to Felicia Chan in Front Office who genuinely taking care of us very well by providing free upgrade and free extra bed. This is a big plus service in Singapore!

I would recommend this hotel !

Room Tip: Ask for room facing toward the quay
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank verdims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBossino, General Manager at Novotel Singapore Clarke Quay, responded to this review, July 4, 2014
Dear verdims,

Thank you for taking the time to write this positive review of Novotel Singapore Clarke Quay. I am glad to hear that you enjoyed our convenient location and had an overall pleasant stay with us.

It will be my pleasure to pass your compliments to Felicia Chan, which will certainly motivate her and the team to keep up the good work.

It is our goal to ensure all our guests have a comfortable and pleasant stay with us; hence we share your disappointment with the service you received from some of our team members. This is certainly not the service standard that we strive to achieve thus please rest assured that your comments have been escalated to the department Managers concerned and we will step-up on our training efforts to ensure that all our new team members provide only the highest level of service to all of our guests.

Thank you for your patronage and we hope to welcome you again.

Sincerely,
Kevin Bossino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

6,145 reviews from our community

Traveler rating
    1,970
    2,805
    953
    278
    139
See reviews for
1,938
1,952
460
1,158
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (976)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Sydney, Australia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 3, 2014

We were very surprised by the level of service we received during our recent stay. All the staff were extremely helpful, especially as we were somewhat jet lagged when we arrived after a long flight from Europe. We were offered an early check in which was greatly appreciated. We had just left a 5 star hotel and the service at the Novotel was much better. Location is excellent, the room was a good size with a nice view towards the east over Singapore. The hotel is not brand new but well maintained with a good pool to escape the tropical heat. There is a jetty almost at the door where you can catch a sightseeing boat to explore the city. Metro station nearby. Recommended hotel,

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jond5034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBossino, General Manager at Novotel Singapore Clarke Quay, responded to this review, July 4, 2014
Dear Jond5034,

The Novotel Singapore Clarke Quay team would like to express our sincere thanks for your delightful review. I am happy to hear that you experienced first class service from our staff and appreciated our central location.

We strive hard to ensure that a high standard of service is delivered and comments like yours help to spur the team on.

We hope to welcome you again soon.

Kindest Regards,
Kevin Bossino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taunton, United Kingdom
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 2, 2014

This is a well designed and appointed hotel in a perfect location within Singapore to conduct business and make the most of leisure time. The staff and the ambiance they create were excellent; efficient, friendly and caring - nothing was too much trouble.
Clarke Quay offers a convenient location for transport or to walk along the canal to the waterfront and some excellent places to eat and meet.
The hotel does a great job of combining efficiency for business (good internet, meeting facilities and front desk staff) with a personal touch and friendliness that provides an opportunity to relax as well.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AKWadd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBossino, General Manager at Novotel Singapore Clarke Quay, responded to this review, July 4, 2014
Dear Akwadd,

It is deeply encouraging to know that you enjoyed our excellent location and had an overall pleasant stay with us.

At Novotel, we strive to exceed our guests’ expectations, hence great feedback such as yours inspires the team to consistently ensure our products and services are at the highest standards, thus we are sincerely grateful.

Thank you for your patronage and we hope to see you again soon.

With Best Regards,
Kevin Bossino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 2, 2014

We found Novotel Clarke Quay to be well located near transport and within 100 metres of the delightful Clarke Quay precinct, full of lovely cafés/ restaurants and shops. The hotel is above a shopping mall but you wouldn't know it was there in the sense of crowds or noise. It was handy to be able to drop in downstairs and get anything you needed or a snack.
We arrived in Singapore on an early morning flight, 5.30 am, after very little sleep. By the time we got through customs/immigration and got to the hotel it was about 7.30. We were able to check in our bags, chill out and rest in the lounge area until about 10.30 when they had a room ready for us. It was a great relief to be able to rest in our room so early and we appreciate the effort they made to prepare a room for us.
We would be more than happy to return to Novotel Clarke quay and recommend them to any who would ask.

Room Tip: Our travel agent booked the room but ours looked out over the tops of Clarke quay eateries over to M...
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBossino, General Manager at Novotel Singapore Clarke Quay, responded to this review, July 4, 2014
Dear Jennifer K,

I deeply appreciate you taking the time to write such a lovely review of our hotel. I am also pleased to know that you enjoyed our central location and that we were able to accommodate your early check-in effectively.

Your kind words have been shared with our staff teams and we hope to welcome you again soon.

Kindest Regards,
Kevin Bossino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 2, 2014

Although initially hesitant about the location at Clarke Quay, the location eventuated as a very positive location with cost effective meals within a couple of hundred meters. The staff were always very helpful and friendly with the breakfast buffet a very good start to the day. I would, and have, recommended the hotel to family and friends as a cost effective location for a base during a Singapore visit.

Room Tip: Although the view may not be as good, possibly select a room not facing Clarke Quay as some nights m...
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBossino, General Manager at Novotel Singapore Clarke Quay, responded to this review, July 4, 2014
Dear Grant G,

Thank you for choosing to stay with us during your recent trip to Singapore and for giving us such great feedback here on TripAdvisor. I am glad to hear that you enjoyed our convenient location and had an overall pleasant stay.

We value all feedback that we receive from our guests including positive comments which help us to recognize and reinforce excellent service in our hotel.

We hope to see you again in the future.

With Best Regards,
Kevin Bossino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
Reviewed July 2, 2014

We stayed here at the end of June for 3 nights/4 days and had a wonderful time. The staff were very friendly and helpful, the room was clean and the buffet breakfast was delicious. The hotel's location is great - close to wonderful restaurants, shops and the river. The pool was great for night swims after long days shopping and sightseeing!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2014Renee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KBossino, General Manager at Novotel Singapore Clarke Quay, responded to this review, July 4, 2014
Dear 2014Renee,

I am pleased to hear that you had a wonderful stay with us. With the wide variety of dining and entertainment choices in the surrounding area of the hotel, our location indeed brings much convenience to our guests.

At Novotel, we make every effort to ensure our guests’ full satisfaction with every aspect of the stay.

Thank you for your kind review and we look forward to welcoming you back again.

Sincerely,
Kevin Bossino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Singapore hotels
The Quays
Swissotel Merchant Court Singapore
The Quays
Park Hotel Clarke Quay
Park Hotel Clarke Quay
#51 of 315 in Singapore
4,011 reviews
The Quays
Park Regis Singapore
Park Regis Singapore
#53 of 315 in Singapore
3,548 reviews
Show Prices
Show Prices
Show Prices
Carlton Hotel Singapore
#60 of 315 in Singapore
3,888 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Singapore Clarke Quay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Singapore Clarke Quay

Property: Novotel Singapore Clarke Quay
Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#46 Family Hotel in Singapore
#71 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, ACCOR, Expedia, Hotels.com, Ctrip TA, Orbitz, Booking.com, Cancelon, TripOnline SA, Hotwire, Agoda, getaroom.com, Evoline ltd and HotelQuickly so you can book your Novotel Singapore Clarke Quay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing