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“Short Stay but enjoyable”

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Novotel Singapore Clarke Quay
Ranked #74 of 312 Hotels in Singapore
Certificate of Excellence
Caboolture, Australia
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Short Stay but enjoyable”
Reviewed March 24, 2014

We enjoyed the location and the service we received during our short stay. The staff were able to offer good suggestions for us to find out way around and we found the area very safe, with a great choice of eating places within walking distance, as well as easy access to the river taxis and tours at the end of the street. Certainly suited our needs.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rrireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Quality Services at Novotel Singapore Clarke Quay, responded to this review, April 17, 2014
Dear Rrireland,

Thank you very much for sharing such an encouraging review of your stay with us.

It is truly a pleasure to hear that we had provided you a pleasant experience during your visit. Being situated in the heart of Clarke Quay, we are fortunate to have a wide range of entertainment and restaurants surrounding our hotel, our location indeed brings much convenience to our guests.

On behalf of the entire Novotel team, we thank you very much for your patronage and we look forward to the pleasure of serving you again soon.

Best Regards
Nur Shahidah
Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,106 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (971)
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English first
Perth, Australia
Level 5 Contributor
51 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 23, 2014

I visited Singapore with two friends, and we had a lovely stay at the Novotel.

The location is good - right on the doorstep of Clarke Quay with its restaurants and nightclubs. We walked through a couple of times in the evening and had seafood at one of the riverfront restaurants, but didn't spend a lot of time here. The hotel is within walking distance to Orchard Road if you don't mind a 20 min stroll, or the subway is 5 mins walk away, too. Chinatown is also very close, so we had an amazing time here during the Lunar New Year celebrations.

The staff are happy to oblige with requests for anything from a champagne ice bucket (these always came filled very generously with ice, so we had to empty them to fit the bottle in!) to safety pins.

The breakfast buffet was great, with a wide selection of food, both Western and Asian. We tried the evening buffet and came away absolutely stuffed (and covered with sauce from the crab!) The staff did not understand me when I asked for gluten free food, so I just guessed and crossed my fingers.

We enjoyed the pool, but although there were ads in the lift for happy hour around the pool, we weren't aware of any way to order drinks from poolside without coming back into the hotel itself.

The rooms were quite small, but we did book the cheapest. There was some confusion on check in, as I had requested in writing both when booking and reconfirming the booking, that our rooms be close together, next to each other if possible. This had been confirmed as a request, but when checking in we were given rooms on two floors, and also the closest room was the diagonally opposite side of the hotel. The reception staff was apparently unable to move my friend from the different floor until the next day, but at least they did do so. The airconditioning in my room was a little temperamental - it was loud and felt like it was stuck at about 26C and was a little too warm, but the controller told me it was set on "low". The rest of the hotel didn't seem to have this problem though, and was comfortably cool in the public areas.

There is a small 7-11 next to the hotel, and a Starbucks, and also a little shopping centre with a spa/salon for massages and facials etc which is open until 2am - very convenient!

Room Tip: Ask for a room away from the Clarke Quay side which will be quieter.
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 3 Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 22, 2014

Location of this hotel is good, there is a lot of bar and pub nearby. Just walk 5 mins to the subway station. Room is nice and clean but air condition is not cold enough. I guess only maintain around 25 degree'C, comfortable temp. is 20-22 degree'C.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kahom Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Quality Services at Novotel Singapore Clarke Quay, responded to this review, April 17, 2014
Dear Kahom Y,

Thank you very much for choosing to stay with us. Your kind compliment on our location, rooms and facilities are highly appreciated. With the wide array of dining and entertainment choices in the surrounding area of the hotel, our location indeed brings much convenience to our guests.

As for the issue with the air conditioner, rest assure that we will do our best to look into the matter.

Once again, we thank you for taking the time to share your thoughts with us and we look forward to another opportunity of welcoming you back again soon.

Best Regards,
Nur Shahidah
Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 22, 2014 via mobile

We just got back from spending 4 nights here. Couple issues when checking in with rooms. We were upgraded and given a room on a lower level that had no view except of a road and construction work. We asked to be moved to original room booking but were told that couldn't happen till next day. Once moved we were happy, fantastic view only issue was when we showered water leaked all over bathroom floor. Poolside happy hour was terrible when it came to service, took almost 20 minutes to be attended too and then almost another 10 minutes to receive drinks and it wasn't busy either. We also found temperature of pool cold. Would we stay here again? Only if there was a deal through accor and could get cheaper rates. Did we enjoy our stay? Yes because of location.

Stayed March 2014, traveled with friends
Helpful?
Thank jazzie194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 21, 2014

Small things do matter. A couple of niggling problems which the hotel did not pick up on nor inclined to fix. The shower door did not close and unless I kept a leg firmly attached to the door the bathroom would have flooded. The TV remote was from Sharp and the TV from Samsung = the TV worked when in the mood. A call to the front desk did not resolve the issue and I could not wait to see how long it would it take to get fixed as i needed to check-out. The bottom line is that the hotel does well for its location but little else to recommend.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ATHA-BGK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, April 9, 2014
Dear ATHA-BGK,

We sincerely appreciate you taking the time to send us your feedback through TripAdvisor. However, it is with sincere regret that we note your dissatisfaction with our service and facilities.

Part of our Housekeeping team’s daily tasks includes thoroughly inspecting each and every room to ensure that the rooms assigned to our guests are consistently representative of Novotel standards. We are therefore concerned to hear of your experience as it does not represent the quality of service we strive for at our hotel. Kindly rest assured that our Management team has already addressed this issue with the team members concerned and our Housekeeping Supervisors have been reminded of the importance of ensuring that the daily room inspection is constantly carried out according to standards.

On a positive note, we are very happy to hear that you enjoyed the convenient location of our hotel and it is our sincere hope that this will encourage you to return and avail of our services again in the future on your next trip to Singapore.You may wish to know that we are already in the process of upgrading the TV and remote system in the whole hotel. We kindly invite you to contact us directly through H5993@accor.com for your future visit and we will ensure a pleasant and comfortable stay.

Best Regards,
Aira Allarde
Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Singapore Clarke Quay

Property: Novotel Singapore Clarke Quay
Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#46 Family Hotel in Singapore
#68 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
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Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

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