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“One the better Novotels”

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Novotel Singapore Clarke Quay
Ranked #73 of 306 Hotels in Singapore
Certificate of Excellence
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5,913 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Brisbane
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 17, 2014

We stayed here in January 2014 and as it was our first trip to Singapore we did a lot of research on where to stay. The location is excellent and is a major pick up point for tours, which is a plus. It is within walking distance to Orchard Road and Chinatown. Bugis Street markets are a must but a little far to walk, so just cab it ($5). Cabs are cheap and don't mind short distance fares. The hotel itself is 4 star and has 3 restaurants. We tried the buffet at the Square Restaurant and the food was excellent. The check in staff and concierge were very friendly and could not do enough for us. Check in is on the 7th floor and you will have to change lifts when going in and out of the hotel, however we did not experience any problems or delays. We booked a Premier Floor room and as an Accor member we received an upgrade to a suite on the 25th floor, which was amazing. The views of the city skyline were breathtaking. The Premier lounge was great for breakfast and the happy hour (6 to 8pm) each night was a great way to have a quiet drinks and meet some of the other guests. Lucia (the manager) and her staff in the lounge were brilliant. There are much more expensive hotels, but value for money and location this is the best hotel in Singapore.

Room Tip: Book a Premier Floor room. The lounge facilities are great and the views from the higher floors are...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fearless01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen
Level Contributor
86 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed January 17, 2014

Singapore is a lovely city and we were looking forward to coming back there. The Novotel was, however, not all it is claimed to be. The location is fine, the hotel was clean, and the view we had was great - however, the room was smallish and not well equipped - although there was a settee and a chair, there was no table. According to the description we read, there was a balcony - in fact, the balcony is why we chose Novotel instead of the perfect Peninsula where we had stayed previously! But alas, there was a narrow sort of balcony outside our window, but since it wasn't possible to access it (and no furniture there anyway) it is hard to see the point of it!. The wifi is expensive and very bad quality. Sadly too, the breakfast was less than desirable - and the poor staff seemed to be overworked. Definitely not a hotel we will return to!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CygnusBergen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, January 20, 2014
Dear CygnusBergen,

Thank you for choosing our hotel as your accommodation choice during your recent visit to Singapore. While it is good to know that you were satisfied with the location of our hotel and enjoyed the view from your room, we are sorry that there were several aspects of your stay that did not meet your expectations.

At Novotel, we place great value on the safety and security of our guests. With our hotel being very popular with families travelling with children, the balcony doors in our rooms are kept locked and may be unlocked upon guests’ request. We regret any inconvenience that this has caused you.

We do note your disappointment with our breakfast offerings at The Square Restaurant; as we strive to recognize and cater to our guests’ needs and preferences, we would like to understand your experience further. If you could find the time to get in touch with us through H5993@accor.com, we would be truly grateful.

Thank you for taking the time to share your experience with us. We are sorry to hear that you have decided not to return for another stay but it is our sincere hope that you will give us another opportunity to regain your confidence in our hotel.

Meantime, we look forward to hearing from you.

Kind Regards,
Aira Allarde
Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 16, 2014 via mobile

Stayed here for 3 nights with the family - had a wonderful view from room of clark quay - just fabulous! Rooms have been clearly refurbed in recent years, so things are modern and lovely. The breakfast buffet is good, and our kids ate free! Pool is big, nice and well serviced. Overall a very good place to stay. Free wifi in reception. Downside? Gyms air con (or lack of) made working out miserable.

Stayed December 2013, traveled with family
Helpful?
Thank Yvette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Level Contributor
99 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed January 16, 2014

after staying in grand mercure, we move to notovel clark quay. it is about 10 minutes walking from clarke quay MRT station. Surrounded of the hotel have two shopping mall, lot of restaurant but cannot find a food stall. so the cost of eating in clarke quay would be higher compare to grand mercure. nearby to downtown (acutally this is already downtown), about 20 mins walking from chinatown, only some mrt away from orchard, harbourfront (to sentosa) and other. hotel room is nice, smaller compare to grand mercure but similiar enviroments

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bobsabran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Singapore Clarke Quay

Property: Novotel Singapore Clarke Quay
Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#46 Family Hotel in Singapore
#66 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
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Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

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