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“An Unexpected Surprise”

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Novotel Singapore Clarke Quay
Ranked #73 of 306 Hotels in Singapore
Certificate of Excellence
Jakarta
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“An Unexpected Surprise”
5 of 5 bubbles Reviewed October 24, 2013

I booked Novotel for my teenage kids and I last week through the AirAsia packages. We wanted to be close to the MRT so that travelling would be easy and Novotel was perfect. The best part about the trip was the service. We arrived last and I was expecting to be greeted by a tiny room; however, for some reason we were upgraded from a standard room to a suite room for the two nights we were there. The room was way more than we expected and the view of Marina Bay Sands and the Singapore River was awesome. We loved our stay and hope to be able to go back soon for another visit.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SarahDotulong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,913 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (935)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
London, UK
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed October 24, 2013

I stayed here with my young family in late August. Trying to get two non-smoking rooms took four attempts. Despite being on non-smoking floors it would seem that people just ignore the signs and smoke - the hotel staff seemed to imply there was nothing that could be done. I suggested taking the lead from european hotels where smoking in a non-smoking room attracts a 300 Euro cleaning bill. The rooms were small but clean. There was significant noise during our stay as several floors were being refurbished, luckily we didn't plan to stay in the room during the day. The room service menu was limited and surprisingly offered no children's meals. I wouldn't go back as I think there are many better hotels in Singapore.

Room Tip: Check the refurbishment has finished (August 2013)
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Pete900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed October 24, 2013

The Novotel Clarke Quay is a nice hotel to stay in and in an excellent location. The room was fine (although it seemed a little small since last time we stayed in Singapore we had an apartment). It was clean, tidy an comfortable. The shower was broken and water not draining when we got there but after alerting the front desk it was fixed within 24 hours. The breakfast buffet was huge and had a very wide range of things to choose from. From Asian breakfast items to American and English items. The pool area was clean and tidy and you can order drinks and food to be brought out to you.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Luke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali, Indonesia
1 review
3 of 5 bubbles Reviewed October 24, 2013

the staffs are informative and helpful, and we like the clean and comfortable room. surrounded by restaurants and nitelife riverside. Breakfast is not bad, even it doesn't give many option, but I love the salad.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Naomi_Octavianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 24, 2013

We booked 2 rooms on premier floor as we had 3 young children. Rooms were not interconnecting. Club level free drinks and canapés were substantial between 6-8pm but we were not able to take kids with us. Room quality is adequate and pretty standard our costs blew out as we needed 2 rooms. Location good for dining options and a bit of activity at night. concierge great for booking tours. A quick and very cheap taxi ride to most major areas.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Family5Newcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed October 23, 2013

This Hotel is well placed in Singapore at Clarke Quay.The Hotel is now looking rather tired and is expensive for what you get.Club floor staff very good but poor selection of drinks and food.Rooms average nothing special but restaurant on the 7th floor was very good.

Room Tip: Higher the better.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank henare1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed October 21, 2013 via mobile

Went primarily for the GP Best time had by all Track within walking distance. Hundreds of eateries within minutes cheaper places just upriver and not so crowded Hotel quiet and price reasonable. Visited Chinatown but not overly cheap. Most shopping isn't so cheap but is quality Went to Changi Prison. A must see. It was so moving took a round trip on a water taxi down the river during the day then did it again at night. Very special. Had a full day at Sentosa Island. A must do

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nick33333333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Singapore Clarke Quay

Property: Novotel Singapore Clarke Quay
Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#46 Family Hotel in Singapore
#66 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
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Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

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