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“Average hotel”

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Novotel Singapore Clarke Quay
Ranked #74 of 312 Hotels in Singapore
Certificate of Excellence
Malang, Indonesia
Level Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Average hotel”
Reviewed September 30, 2013

Spend time in this hotel near new year, very crowded. Takes a long time to check in, also no porter to take our heavy baggage. Have to queque longtime to use the lift. Room are clean, but too small. Located in the side of river make it perfect in location, coz many bar, shops, and restaurant, but in other way make it so noisy until pass midnite. Wifi connection are very expensive, but free computer online available in front of lobby. For the price we pay, we expect better hotel. To me this hotel is average.

Room Tip: Surrounding area are noisy, so the higher level the better
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,053 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (959)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Luxembourg City, Luxembourg
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 30, 2013

Get yourself booked in the premier room or suite and enjoy all the benefits!
The staff is well trained and most accomodating (all of you! you know who you are!). The rooms are clean and nicely decorated. The swimming pool is long, deep and has many charis and beds to enjoy for hours. 7th floor restaurant is offering too many choices for breakfast (watch out!)
Large beds with great linen and choice and number of pillows will make you forget you are away from home!
Centtally located in the city core, close to MRT (metro), batrs, clubs, shopping, Chinatown, parks, river and river boat rours, marina ... everything is close. You'd be almost crazy to book your stay elsewhere! As prices in Singapore go, Novotel is neithr cheap nor expensive but the quality is there!
Having stayet at Amara (bugs!) and Orchard (extra cost for nothing, absolutely not 5*) and a few others not worth mentioning, I appreciate returning to my 2nd home!
I have been coming to Novotel every month or two for over a year and staing for a few weeks at a time - they are consistently great!

Room Tip: Ask for room with the view of the MBS (Marina Bay Sands hotel) which has lasers and light show each...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don_Lorenzo_d_Arabia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 30, 2013

Tried to reserve a room here via Bookings.com, then needed to alter the date by 2 days. No question of being asked to pay a 'penalty' or 'upgrade', these guys just refused to to give anything back on the full £200 they had taken off my card for the room.
Booking rooms this way is a hostage to fortune. Neither Bookings.com nor Novotel were the least bit interested in assisting a compromise, even though there was plenty advance notice for them to re-sell the room.

  • Stayed September 2013, traveled on business
    • Service
Helpful?
1 Thank Clare B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 29, 2013

Its like the Novotel that you would expect in Singapore..Busy were functional..great location and friendly staff..Nice buffet breakfast and restaurants..a bit pricey but thats singapore..Will surely return and enjoy the beautiful and clean city again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AaronL55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bury, Lancashire
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 25, 2013

We stayed at this hotel for 2 nights on the way home from Australia. The service was good and the staff were friendly and attentive. We were on the 20th floor facing in the direction of the Marina, The room was clean and the bed was comfortable but there was a shortage of drawer space which would have been a problem had we been staying longer. The breakfast was excellent with plenty of choice and the buffet lunch was good too. Clark's Quay is a good location but for good authentic reasonably priced food a visit to Little India and Chinatown (particularly the night market) is certainly recommended. The Japanese supermarket in the basement of the shopping centre below the hotel is well worth a visit.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bluejinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2013

On a positive - location to Clarke Quay eating places and the MRT was great. Staff at hotel were friendly, breakfast was good, rooms, though a bit tired, were clean and serviced each day.
On the negative - even though we booked way back in January there was a problem with our room upon arrival. We had paid or a 'King Bed Superior Bay View' - were told only twin was available on the 1st night and then we could move to our 'king' room. To me this was not acceptable - I did not want to unpack one day and then repack and hang about the next day to change rooms. Only compensation offered was - free WiFi (we didn't have any devices with us to utilise this), next we were offered free Happy Hour for the week (again no use to us as we don't drink alcohol and don't want to be tied to being at the hotel at a certain time each day!). After waiting about 30 minutes a room was finally found for us - this being on the 12th floor - it looked towards Matina Bay BUT we could not see one drop of water from the bay - only the tops of buildings down below - my advice is - don't pay extra for a KING BED SUPERIOR BAY ROOM. Also, only one bedside light worked - on closer inspection the side that wasn't working hadn't been connected - there was a gap in the wall with loose wires hanging from it - wouldn't want children getting close to it. And, lastly, the plug in bathroom sink did not work either, water just ran straight through.
Would we stay there again? Definitely NOT. Was it worth the price we paid each night - NO.

Room Tip: Be wary paying the extra for a 'King Bed Superior Bay View' room. Blurb says "the room...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Louise A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, September 30, 2013
Dear Guest,


Thank you for taking the time to provide us with your feedback here on TripAdvisor.

We would like to once again express our sincere apologies for not being able to meet your expectations during your recent stay.

All guests’ comments we receive are taken seriously thus you can be assured that corrective measures have been taken upon receipt of your completed online survey.

It is our sincere hope that you can read the e-mail we have sent you in a positive view, which will encourage you to return to stay with us again in the near future.

Thank you very much for your patronage and we look forward to welcoming you back again soon!


Kindest Regards,
Aira Allarde
Assistant Manager - Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 24, 2013

Stayed for two nights (in the weekend) in one of the busiest hotel in Singapore and still provided with an excellent service by the staff. Located in Clarke Quay, the famous night life area in Singapore.

Room Tip: Do inform the staff upon check in if you prefer to have a quiet room.
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BeatrixVinny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Singapore Clarke Quay

Property: Novotel Singapore Clarke Quay
Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#46 Family Hotel in Singapore
#68 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
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Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

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