I have long thought that Novotel's standardized product is a decent one, if a little soulless, but I was surprised to come across a Novotel that looked like the standard product but lacked the software. A-Club premium members are invited to queue for check-in at a designated part of the counter and despite originally being the only person waiting 2 others who came after me were served first which right from the get go made me question why a hotel would pretend to value loyal guests? The rooms are standard Novotel rooms with perhaps the biggest deviation being the slightly older-styled bathrooms. But otherwise the room is practical if not comfortable. Room service is a waste of time - you're better off heading downstairs to the adjoining shopping centre or across the road to Clarke Quay for food. Staff at the bar seemed uninterested in getting people to pay their bills and if it wasn't for me mentioning my drinks when I checked out they would have been on the house. For anyone considering staying here I would wait for Accor to install automated check-in/out machines and a conveyor belt style room service system before trying this hotel as the only thing preventing it from being a real 'Novotel' is its people.
...or perhaps Novotel Clarke Quay just has different values from me?!
- Official Description (provided by the hotel):
- Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more less
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- Also Known As:
- Novotel Singapore Clarke Quay Hotel Singapore
- Novotel Clarke Quay Singapore
- Singapore Novotel