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Novotel Singapore Clarke Quay
Ranked #77 of 317 Hotels in Singapore
Certificate of Excellence
A TripAdvisor Member
Java, Indonesia
1
Reviewed September 10, 2011

I stay at novotel for 2 nights with Accor member status by wearing two name two members Accor, I was told to upgrade but are not given extra bed. while my friend upgraded. but given the additional beds, at the same price, 58 dollars singapore / night

  • Stayed: August 2011, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,571 - 4,577 of 6,333 reviews

Reviewed September 8, 2011

not planed to stay in this hotel due to pre-arrangement of Singapore Tourism Administration. but when we arrived Singarpore we found the hotel which Toursim Adminisatrtion arranged is not acceptable. So we had to find a new hotel by ourselves.

Since Clark Quay is a highly recommanded destination for Singarpore travlling, we choose Novotel. the hotel has a great location at Clark Quay, you can walk to the night club district of clark quay in 2 minutes and even you can see the full sigh of Clark Quay just from your window. take a 5 minutes walk you can take the metro.

the breakfast is delicious with varies of foods in asia\western style.

most important, the price of room is quite fair in a place like singapore.

  • Stayed: January 2011, traveled with friends
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Thank MCJChengdu_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded November 15, 2011

Dear Guest
Warmest greetings from Novotel Singapore Clarke Quay
We are pleased to learn that you have enjoyed your stay with us. Thank you for sharing your experience with us and with travelers on Trip Advisor.
We look forward to welcoming you for more enjoyable and memorable hotel experience with us in near future.
Warm regards
John Chetty
Assistant Manager – Quality Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2011

Check-in process simply took too long, and it was in the late afternoon, where the queue was not even long.
It seems to be a prevalent characteristic across Accor hotels in general, be it a Sofitel, Novotel or Ibis, especially when comparing against other hotels of equal categories.
This is an unbiased observation made over time, across various properties in China, Singapore, Australia, as well as in some countries within Europe.
That aside, it's still a Novotel, just like what you'd expect to it to be like, simple, fuss-free accommodation.
This particular location is good if you like to hit the pubs and explore the nightlife by the Singapore River.

  • Stayed: September 2011, traveled on business
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Thank Ren Chai W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded December 7, 2011

Dear Guest
Thank you sincerely for selecting Novotel Singapore Clarke Quay on you recent business trip to Singapore.
We appreciate your feedback of your experience and understand your dissatisfaction in regards to check in.
Your feedback details has been duly shared with the department manager concerned for immediate review to seek for improvement..
We sincerely hope you consider our hotel for another business trip. I look forward to personally welcoming you on your next stay with us.
Warm regards
John Chetty
Assistant Manager – Quality Services

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Reviewed September 8, 2011

This was my first trip to Singapore and the Novotel was chosen by fluke. I am thrilled that we stayed at this second to none location. The package that we bought was amazing, it included a scratch and save, a city tour and breakfast. We booked the executive room and was over the moon when we got upgraded to a Suite. The staff are all so generous and can't do enough to help. The front desk ensured a speedy check in, the Manager goes the extra mile to ensure gr8 client service and the chef at breakfast makes a mean chilli omelete. My daughters are ages 7 and 13 and they loved the helpfulness of the staff as well. This hotel will for sure be our hotel of choice in Singapore. I am already looking at booking for the end of September. Thank you Novotel Clark Quay.

  • Stayed: August 2011, traveled with family
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1  Thank smoonsamy2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded November 15, 2011

Dear Guest
Thank you for choosing to stay with us and it was our pleasure to have you and your family as our guests. I appreciate your sharing experience with us and I am most pleased to learn that you have enjoyed that stay with us.
I have too noted your valuable compliments towards the hotel’s location, facilities and our associates which is greatly appreciated.
The team at Novotel Singapore looks forward to welcoming you and your family for another memorable and enjoyable hotel experience with us soon.
Warm regards
John Chetty
Assistant Manager – Quality Services

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Reviewed September 8, 2011

  • Stayed: August 2011, traveled as a couple
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Thank Angelica A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded November 15, 2011

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Reviewed September 6, 2011

  • Stayed: August 2011, traveled solo
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Thank Coaad
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelSingapore, Owner at Novotel Singapore Clarke Quay, responded to this reviewResponded November 15, 2011

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Reviewed September 6, 2011

We've stayed at this hotel before and knew we would enjoy the same level of service and attention as our previous stays. The staff are amazing and go out of their way to help- from the concierge, to the reception staff to the cleaners.

  • Stayed: September 2011, traveled as a couple
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Thank Scruffy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this reviewResponded November 15, 2011

Dear Guest
It was our pleasure to have you back as our guest at Novotel Singapore Clarke Quay
I am pleased to learn that you have enjoyed your stay with us, and your compliments towards our associates are greatly appreciated.
Thank you for sharing your valuable experiences, and we look forward to welcoming you again for a memorable and enjoyable stay with us in near future.
Warm Regards
John Chetty
Assistant Manager – Quality Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Singapore Clarke Quay

Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Family Hotel in Singapore
#42 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#69 Luxury Hotel in Singapore
Price Range: $158 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
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Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

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