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“Micro C” 4 of 5 bubbles
Review of Pan Pacific Orchard

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Pan Pacific Orchard
Ranked #20 of 309 Hotels in Singapore
Eschborn, Germany
1 review
“Micro C”
4 of 5 bubbles Reviewed November 28, 2013

It was the first time in this smaler hotel, usually I am staying on the other side of the road. The hotel is renovated and looks very good. I can confirm, everyone is very friendly, helpfull and tries to assist as best as possible. It's like you stay in a family and not compared to the previous hotel like a train station. Breakfast has a great selection, pool is nice, very clean and not crowded. One thing only needs to be improved is the cleaning of the rooms. This could be done more intensively.

Room Tip: Rooms on pool siede have better view, but there is currently a construction on the other side of the...
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Markus W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, December 18, 2013
Thank you for choosing Pan Pacific Orchard, Singapore as your choice of stay. We are glad you enjoyed our contemporary hotel and excellent service associates who go the extra mile in ensuring your stay with us is as comfortable as possible. It is lovely to hear that you feel right at home and part of a family when you stay with us.

We are also pleased to know you enjoyed the buffet breakfast spread and mineral water swimming pool. We also appreciate your feedback with the team on the areas of concern to improve ourselves continually.

We look forward to welcoming you back on your next visit to the Pan Pacific Orchard family!

Warmest Regards,

Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,922 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (388)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed November 27, 2013

I've been visiting this hotel for over 4 years now. It is an excellent hotel and I can confidently say that the friendly and professional staff provide excellent service and make you feel welcome from arrival to departure.
The club lounge is relaxed and comfortable, the included breakfast and evening cocktails are of high quality. Once again, it is the exceptional club lounge staff, under the guidance of the manger, Mr William, who ensure a warm friendly environment that makes for a relaxing and enjoyable stay.

Room Tip: Pay the extra for a Club access room and join the loyalty program!
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  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sonia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, December 18, 2013
Thank you for your wonderful feedback! It’s a pleasure to know that you enjoyed your stay with us and continually support us over the years. It is our honour to receive such kind compliments from yourself and I will be sure to commend our service associates on their impeccable service.

We are also pleased that you enjoyed our exclusive Pacific Club Lounge with breakfast, cocktails and round-the-clock refreshments provided at your convenience. I will be sharing your compliments with William and the rest of the Pacific Club Lounge team which will surely make them smile.

Thank you too for recommending our Club and loyalty program and we we look forward to your return!

Warmest Regards,

Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremantle, Australia
2 reviews
5 of 5 bubbles Reviewed November 27, 2013

I have stayed here before and loved it so thats why I came back, staff are very friendly and helpful, room was great and being a GHA Discovery club member, the extras that members receive here are even better, I'll be back

Room Tip: Its well worth paying a little extra to upgrade your room
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  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zeljko G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, December 18, 2013
Thank you for your continuous support! It’s wonderful to hear that our friendly associates and made your stay a pleasant one. We are also glad to hear that you have joined our Global Hotel Alliance membership to receive benefits from all our 23 member hotels across the world.

We definitely look forward to welcoming you back in the near future and thank you once again for your support and feedback.

Warmest Regards,

Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 26, 2013 via mobile

I stayed at this hotel before and when I came this time many things have changed such as guest services. Everyone is always so helpful and willing to assist with anything. I had really enjoyed my stay and the changes are good. Keep it up and continue the excellent service!

Stayed November 2013, traveled on business
Helpful?
1 Thank Rakesh34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, December 18, 2013
Thank you for staying with us again! We are glad that you enjoyed our refreshed guestrooms and the service of our associates. It’s heartening to hear feedback from guests such as yourself who appreciate the efforts we put in to making your stay with us more comfortable.

We look forward to being of service to you again in the near future.

Warmest Regards,

Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 26, 2013 via mobile

Stayed here for a night, celebrating my anniversary with my spouse. Hotel is good, customer service is excellent ! There is this staff by the name of amnita, told her i was celebrating my anniversary with my gf and she prepared gifts, chocolate and a card ! It was a surprise for us when we step into our room! Overall, a good hotel with excellent customer service !

Helpful?
2 Thank Shaun P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, December 18, 2013
Thank you for celebrating your anniversary with us at Pan Pacific Orchard, Singapore! We are glad we were are able to surprise you and your spouse with our Pacific hospitality to make your stay a memorable one.

I will surely convey your compliment to Amnita who will definitely be delighted.

Thank you once again and we look forward to welcoming you back soon!

Warmest Regards,

Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 25, 2013

From first minute,"feeling"like home.
The professional team,from main door to last member provide a warm welcome,cares,friendly,secure and perfect condition of the rooms all together brings PPO to be my only choice while visiting Singapore.

Room Tip: No bad rooms,each one is a comfortable and pleasant
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  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, December 2, 2013
Thank you for taking time to share your compliments with us! We are glad we made you feel comfortable and at home in our hotel and thank you for choosing Pan Pacific Orchard as the only hotel for you in Singapore.

I will surely share your kind words with our associates which will definitely encourage them too.
I'm glad to hear your enjoyed our warm service and contemporary guest rooms and we look forward to your return soon!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 25, 2013

Quite a pleasurable stay from check in to check out. Wonderfully attentive personnel. The room was refreshingly clean and well appointed. This would be the place to stay next time we are in Singapore.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank General5254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, December 2, 2013
Thank you for sharing your experience with us! We are glad to hear that you enjoyed the smooth arrival and departure, attentive service and refreshing guest rooms.

We look forward to welcoming you back on your next stay in Singapore!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Orchard

Property: Pan Pacific Orchard
Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#11 Spa Hotel in Singapore
#18 Romantic Hotel in Singapore
#20 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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