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“Nice hotel and friendly staff”

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Pan Pacific Orchard
Ranked #28 of 308 Hotels in Singapore
Kuala Lumpur, Malaysia
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nice hotel and friendly staff”
Reviewed March 30, 2013

I stayed for three nights at the hotel while attending a management course recently. The hotel is clean and located at Orchard Road, the shopping paradise for those with deep pocket. The hotel is also a few blocks away from Orchard Road MRT station from where you can get to any place of attraction in Singapore such as Marina Bay front. The hotel staff is also very friendly and professional. I asked for halal food for lunch on the first day. For second and third day I don't have to ask anymore, they just served. I'm pleased that the restaurant staff remember my need. Keep up the good work.

Room Tip: Room at the end of the row is quitter.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, April 7, 2013
It is great to hear that you enjoyed the hotel’s close proximity to the MRT and Orchard Road, the shopping paradise in Singapore. At Pan Pacific Orchard, Singapore, we pride ourselves in our personalized service and strive to serve each guest with the best that we have to offer. We are glad that you enjoyed your stay with us and we look forward to welcoming you back.

Thank you for taking the time to share your feedback. I will commend my service staff on the good work.

Warmest Regards,
Dean Rossilli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 28, 2013

I stayed a night at the hotel and it took 20 minutes to check in, no line up just poorly trained staff.
Checking out wasn't much better but the new studio room experience made up for it I suppose.
The room was just great and the bed afforded a good rest the newly renovate bathroom was really well done.
Pricing was good and I like the location.

Room Tip: Try the studio if you like a large room.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dunnekk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, April 7, 2013
Thank you for taking the time to share your feedback. I am glad that you enjoyed our new spacious Studio Room and the renovated washrooms in our hotel.

Please accept our sincerest apologies for the inconveniences caused during your stay. Your experience is of great concern to us. Could I take this opportunity to invite you to contact me at dean.rossilli@panpacific.com or by calling +65 6831 6602 in order for me to address the issues encountered personally.

I hope you will allow us an opportunity in the near future to extend the ideal experience to you and I look forward to hearing from you soon.

Warmest Regards,
Dean Rossilli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset West, South Africa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2013

Perfect location, just around the corner from Orchard Rd, the Pan Pacific is a good choice for a stay in the city. The rooms are nicely appointed, a bit on the smaller side (which does not matter at all if you are travelling alone), but most notable is the excellent friendly and efficient service. Oh yes: Excellent breakfast with a choice for everybody (from any continent)

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SaTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, April 7, 2013
Thank you for choosing Pan Pacific Orchard, Singapore. I am delighted to hear that you enjoyed the hotel’s close proximity to Orchard Road. Rest assured that I will be sharing your wonderful comments with our service staff. They will be pleased to hear that they have made your stay with us a pleasant one.

Chef Andy and the culinary brigade will be glad to hear that you enjoyed the breakfast buffet spread with us as well.

Please accept our sincere appreciation for taking the time to share your experience with us and we look forward to welcoming you back in the near future.

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Alabama
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 20, 2013

I have stayed at the Pan Pacific Orchard in Singapore twice in the last year (most recently in January 2013) on business trips. It is an absolute pleasure! The staff and service is the best I have found anywhere I have travelled. They make you feel like they are personally honored to have you there. The hotel is located one street away from the largest avenue in Singapore where all the shopping and restaurants are located. However, the breakfast, lunch and dinner buffet at the Pan Pacific is wonderful. So much to choose from for any taste. It is very popular for dinner so you should go early or get a reservation. The rooms and baths are luxurious and spotless. So many other amenities - spa, pool, business center. If you have to leave for work in the morning, the bellman will get you a taxi within 1-2 minutes. Or they will have one waiting if you give them advance notice (very nice at 4 AM to get to the airport).

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AtHomeInAthens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, March 25, 2013
Thank you for taking the time to write your feedback! It’s wonderful to know that you enjoyed your recent stay with us and the hotel’s close proximity to Orchard Road.

Rest assured that I will be sharing your wonderful comments with our Executive Chef and his culinary team. They will be pleased to hear that they had made an impression with the breakfast, lunch and dinner spread.

We value each guest that checks in at Pan Pacific Orchard, Singapore and we are glad that you value our service as well as the facilities in the hotel. Your compliments to the service staff will be duly communicated and I’m sure they will be pleased to know that their efforts are appreciated.

We look forward to welcoming you back in the near future!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
155 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed March 18, 2013

We held our wedding banquet at this hotel and stayed over for a night.
Their excellent fleet of staff made the entire process (over a few months) a pleasure.

Zulkifli, Senior Banquet Sales Manager
--- was very helpful and professional throughout our few months of interaction with him. We had numerous requests, and he answered to all our requests promptly, and always with a calm demeanor.

Pushpinder, Asst Restaurant Manager
--- shown us extremely good service. From the day of our food-tasting, he was able to work with the chef on a last minute request for a vegetarian set. During the food tasting, he was able to calm the tense situation with a great smile. On the actual day, when we arrived and realised we need more help in getting our luggage (from hotel lobby AND carpark), he efficiently arranged for bellhop services to go to the carpark immediately. I was impressed since he was overseeing banquet ops, and not bellhop services. Throughout the banquet, he was able to cool our nervous feelings, and deliver all our requests clearly and calmly.

Irene, Front Office Duty Manager
--- greeted us at our car (perhaps because we are the bridal car and parked at the hotel's entrance), which is lovely.

Breakfast @ Lobby
--- slightly different from the usual fare I have at other hotels - such a pleasant surprise to find some of my childhood favourites which are normally not served at hotels. What a refreshing food selection. We also witnessed the staff behave like a close-knit family, addressing each other warmly. Such a treasured rarity.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maryyeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, March 25, 2013
Thank you for choosing Pan Pacific Orchard, Singapore as your preferred venue for your wedding banquet.

I am delighted to hear that you had a great stay with us and I will definitely pass on your comments to Zul, Pushpinder, Irene and Chef Andy and his culinary brigade at 10 at Claymore. I’m sure they will be happy to know that they have left such a great impression on you.

We endeavour to continue extending our Pacific brand of excellent hospitality to create a memorable stay and guest experience here at the Pan Pacific Orchard, Singapore, and really do appreciate you sharing your experience with us.

We look forward to having the pleasure of welcoming you back to Pan Pacific Orchard, Singapore in the near future.

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 17, 2013 via mobile

Stayed 7 nights here on business in March. Great location for shopping and nice walking distance from the Botanic Gardens. Beautiful spa and mineral water pool. Pricey drinks, but close to small grocery where we were able to get toiletries and wine. Nice breakfast buffet! the attendants at the main entrance were friendly and always helpful! Would return!

Stayed February 2013, traveled on business
Helpful?
2 Thank reddya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, March 25, 2013
I am delighted to hear that you enjoyed the hotel’s close proximity to Orchard Road, the shopping hub of Singapore. Rest assured that I will be sharing your wonderful comments with our service staff. They will be delighted to hear that they have made your stay with us a pleasant one.

Executive Chef Andy and the culinary brigade will be greatly encouraged to hear that you enjoyed the breakfast buffet spread with us as well.

Please accept our sincere appreciation for taking the time to share your experience with us and we definitely look forward to your return visit!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 16, 2013

Loved this hotel. Beautiful. Close to everything... loved walking to the ION to do some shopping :)
The staff were wonderful, very attentive - couldn't do enough for us. The service was exceptional, and the staff went out of their way to make us feel welcome.
Beautiful rooms and delicious breakfast in a stylish environment.

Room Tip: Penthouse suite :)
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, March 25, 2013
Thank you for the wonderful feedback! It’s a pleasure to know that you enjoyed your recent stay with us and it’s even more rewarding to hear from guests -such as yourself - who recognize our efforts in creating memorable hotel experiences.

Thank for you staying with us and we look forward to your next visit!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Orchard

Property: Pan Pacific Orchard
Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#13 Spa Hotel in Singapore
#18 Romantic Hotel in Singapore
#28 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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