We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pan Pacific”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Pan Pacific Orchard
Ranked #30 of 312 Hotels in Singapore
Sydney, Australia
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Pan Pacific”
Reviewed March 16, 2013

Loved this hotel. Beautiful. Close to everything... loved walking to the ION to do some shopping :)
The staff were wonderful, very attentive - couldn't do enough for us. The service was exceptional, and the staff went out of their way to make us feel welcome.
Beautiful rooms and delicious breakfast in a stylish environment.

Room Tip: Penthouse suite :)
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, March 25, 2013
Thank you for the wonderful feedback! It’s a pleasure to know that you enjoyed your recent stay with us and it’s even more rewarding to hear from guests -such as yourself - who recognize our efforts in creating memorable hotel experiences.

Thank for you staying with us and we look forward to your next visit!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,360 reviews from our community

Traveler rating
    1,424
    703
    150
    62
    21
See reviews for
478
588
175
814
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (467)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 16, 2013

I have stayed in this hotel twice, for over a week at a time on business in the last two years, most recently in late 2012 during their lobby upgrade. Booking a decent size room leads to a choice of free upgrades, including an even better room upgrade. I have travelled to a few countries on business now and I find the Pan Pacific Orchard to be pretty decent in room size (I was in a Queen), immaculately cleaned, good service (the restaurant staff will learn your name if you are friendly to them at breakfast) and if you ignore the unfortunate Orchard Towers next door it is in a pretty good location to get around the City.

I have visited a couple of other hotels in Singapore including the Grand Copthorne Waterfront and Riverview and this holds it own amongst them.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, March 25, 2013
Thank you for your warm compliments of the guest room, staff service and overall guest experience you had during your stay with us. We’re glad to be able to welcome you back time and again.

We endeavour to continue extending our Pacific brand of excellent hospitality to create a memorable stay and guest experience here at the Pan Pacific Orchard, Singapore.
We look forward to having you back with us soon.

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 10, 2013

Recently stayed 2 nights at this nicely refurbished well positioned hotel just behind Orchard Road - the location is great for eating and shopping and bars. Also good for jogging from the hotel to and around the Botanical Gardens.The room is large enough and comfortable. The gym is small but not at all busy. The pool is large enough for laps and is similarly quiet most of the time. The downside is the relative lack of charm of the staff. The reception staff double up as concierge and never appear particularly knowledgeable. Despite checking in for 2 nights I was frequently asked when I would be checking out. After one night and having been questioned at least a couple of times about my checking out intentions, my key card was cancelled and I couldn't get into my room. Rather than a quiet apology I received an accusatory query about my checkout. I would recommend a bit more charm/smile school for the reception staff to go with this otherwise lovely hotel. Lastly breakfast is somewhat poor value unless you are on a business account.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pappino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, March 13, 2013
Thank you for sharing your honest feedback with us.

It is a pleasure to know that you enjoyed the hotel’s convenient location as well as our newly rejuvenated rooms. We are also delighted to know that our facilities such as our mineral water swimming pool and fitness centre helped to make your stay at Pan Pacific Orchard, Singapore a better one.

Please accept our sincere apologies for shortcomings of our staff. . I wish to assure you that it is certainly not in line with the level of service that we strive to achieve at Pan Pacific Orchard. I will personally look into this matter and ensure that this would not occur again.

As your recent stay experience is of great concern to us, I would like to invite you to email me at dean.rossilli@panpacific.com or by calling +65 6831 6602 in order for me to personally extend my sincere apologies for the shortfalls and, to allow us to improve upon those areas of concern. We hope to see you with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
89 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 9, 2013

As you would expect for all 5 star hotels. Despite being so closed to the infamous Orchard Towers (literally separated by a drain and small alley). It offers convenience and very good service and quality rooms. Carpark entrance is at the back and for some reason have very far positioned card machines. Overall - typical Pan Pacific service quality. Club lounge welcomed and the service staff - all alone during peak hours was always smiley and helpful in her service.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller1882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, March 13, 2013
Thank you for taking the time to share your feedback!

We are delighted to hear that you enjoyed your stay with us and that the rooms and service was up to your standard. However, we are regretful that we have some shortcomings which have not met your expectations. Please be assured that we are continually changing to serve you better.

I will be sure to pass this comment on to the Pacific Club Lounge staff and the rest of the team to compliment them on their service. They will be glad to know you appreciated their service. We hope to be able to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 7, 2013

Recently I have stayed with this hotel with my family.I have really enjoyed moment I step into the hotel,friendly staff with warm greeting escorted me to the reception to checkin,checkin it took less than two minutes and all my preference were met and well taken care.I had stayed in a pacific Club room which is good for small family.Hotel is located well known Orchard road,there are so many eateries around for every one's taste.pacific club staff is really exceptional always friendly and helpful.Hope to come back to this hotel when ever I can.

Room Tip: Room facing the pool
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sumeshputhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, March 13, 2013
Thank you for the wonderful feedback! It’s a pleasure to know that you and your family enjoyed your recent stay with us and it’s even more rewarding to hear from guests -such as yourself - who recognize our efforts in creating memorable hotel experiences.

We are extremely delighted that you enjoyed your entire stay with us at Pan Pacific Orchard, Singapore. I will be sure to pass on your compliments to the staff in the Pacific Club Lounge. They will be more than happy to know that their service was valued.

Please accept our sincere appreciation for taking the time to share your experience with us and we definitely look forward to your return visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
Level Contributor
102 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed March 7, 2013

Stayed here for 3 nights for a business trip in March 2013. Great location right near orchard road, reasonable prices, the room was very big, great view, nice bed, lovely bathrooms, overall great feeling.
Check-in and check-out were quick and efficient, and staffs were polite and helpful at all times. Highly recommend for business travel.

The only disadvantage: the "warm ladies" neighborhood after sundown.

Room Tip: ask for the higher flours
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NeomiNiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, March 13, 2013
It was a pleasure to have you as our guest during your recent business trip to Singapore and glad to hear that you enjoyed the hotel's convenient location.

I will definitely pass on your compliments to the rest of front office the team. We are delighted that the great service staff made it an overall pleasant stay for you.

Please accept our sincere appreciation for taking the time to share your experience with us and we definitely look forward to your return visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 24, 2013

It was our anniversary and we decided to staycation. We got a deluxe queen room which comes with 2 breakfasts. We have also made a booking in advance for a dinner at its restaurant (10@Claymore). The front desk staff was friendly and fast. They congratulated us and help us put through our request for the extended check out. The room was decent. Only thing was the door and furniture was rather old. Dinner at 10@Claymore was great. We actually notified the restaurant in advance that it was our anniversary and we wanted a quiet place. However, we were directed to sit next with a crowd. The staff at the restaurant was very attentive. They went around collecting the plates even before you finish your food! The breakfast was great too with a lot of varieties. Overall, nothing much to shout about the hotel but it will be nice if there are complimentary gift for our anniversary.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CKING_SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean R, General Manager at Pan Pacific Orchard, responded to this review, March 13, 2013
Thank you choosing Pan Pacific Orchard as your choice for your anniversary. Thank you also for taking the time to share your feedback and we are regretful that your recent visit has fallen short of expectations. I wish to assure you that your feedback has been taken into consideration and we are working to give our guests the best experience possible.

As your recent stay experience is of great concern to us, I would like to invite you to email me at dean.rossilli@panpacific.com or by calling +65 6831 6602 in order for me to personally extend my sincere apologies for the shortfalls and, to allow us to improve upon those areas of concern.

We apologize for any shortcomings that you have experienced during your stay with us and I look forward to hearing from you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Singapore hotels
Marina Bay
Pan Pacific Singapore
Pan Pacific Singapore
#15 of 312 in Singapore
7,143 reviews
Orchard Road
Holiday Inn Singapore Orchard City Centre
Show Prices
Show Prices
Show Prices
Orchard Road
Four Seasons Hotel Singapore
Orchard Road
Mandarin Orchard Singapore
Mandarin Orchard Singapore
#72 of 312 in Singapore
9,524 reviews
InterContinental Singapore
#7 of 312 in Singapore
978 reviews
Show Prices
Show Prices
Show Prices

Been to Pan Pacific Orchard? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pan Pacific Orchard

Property: Pan Pacific Orchard
Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#14 Spa Hotel in Singapore
#18 Romantic Hotel in Singapore
#30 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Hotels.com, Booking.com, Expedia, Hotwire, Travelocity, Agoda, Ctrip TA, Cheap Tickets, getaroom.com, HotelQuickly and Hotel.de so you can book your Pan Pacific Orchard reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing