We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“span pacific orchard”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Pan Pacific Orchard
Ranked #38 of 319 Hotels in Singapore
Reviewed April 11, 2012

Great hotel in good location for night life & shopping

Clean rooms , with great showers , wi fi and attentive staff

Excellent front staff and lobby area , fun and good at thier jobs

Good food and worth trying

Good value for money & ok both for business & family

Room Tip: join the gha rewards programme
See more room tips
  • Stayed: April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank stevekDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this reviewResponded May 2, 2012

Dear steveDubai,

Thank you for choosing Pan Pacific Orchard as your preferred accommodation during your recent visit.

We are pleased to hear that you enjoyed the convenience of our hotel location. Your kind words will be shared with our associates and I am sure they will be delighted to know that they had created a memorable hotel experience.

Once again, thank you for taking your time to share your experience with us and we look forward to your return very soon.

Warmest Regards,
Justin Style
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,494)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,138 - 2,144 of 2,496 reviews

Reviewed April 6, 2012

The Pan Pac Orchard is in a great location right on Orchard Road close to the MRT, it was competatively priced and the service was great. The room's had everything in them you could need and the staff were always friendly and helpful.

  • Stayed: February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Angela J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this reviewResponded May 2, 2012

Dear Angela J,

It was a great pleasure to have you as our guest at Pan Pacific Orchard during your recent visit to Singapore.

I am delighted to hear that you had a pleasant stay and enjoyed the hotel’s convenient location and proximity to Singapore’s shopping haven – Orchard Road.

Thank you for taking your time to share your experience with us and I hope that the team here at Pan Pacific Orchard will have the opportunity to welcome you back again!

Warmest Regards
Justin Style
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2012

Stayed for 3 nights. Hotel is clean, tasty food, good service. Wi-fi was available in the room. Privilege status makes your staying more comfortable. Fitness room gear is very good. Swimming pool is clean; about 20 m long and 1.4 m depth. Water without chlorine taste gives a great sensation
There is very comfortable dressing room with shower. Steam sauna just great; dry sauna has about 82 C - was weak for me, benches needs some cleaning. I prefer dry sauna above 100C. Hotel is well situated.

  • Stayed: March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sr887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this reviewResponded April 23, 2012

Dear Sr887,

Thank you for choosing Pan Pacific Orchard as your preferred accommodation during your recent visit to Singapore.

We are delighted to hear that you enjoyed your stay and the facilities. At Pan Pacific Orchard, we are constantly working towards enhancing our facilities and services to deliver the best guest’s experience. I have highlighted your feedback to the team and we will look into those areas immediately.

Once again, thank you for taking your time to share your experience with us and we look forward to the opportunity of welcoming you back very soon.

Warmest Regards,
Justin Style
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2012

This is a well priced hotel in a good location just off Orchard Rd. the room was very spacious with a lovely bathroom and the friendliest and most helpful staff, nothing was too much trouble. Our first night we had a problem with our hot wet, which was promptly fixed and the next day when we returned the management had put a delicious dessert tray in our room with an apology letter. The restaurant was fabulous with the best value for money Buffet Dinner with the most stunningly presented food I have ever seen and the selection was incredible. The pool was lovely and refreshing to dive into after traipsing around in the humidity which is the only downside of Singapore. I am already keen to go back to this lovely hotel and city.

Room Tip: It never hurts to ask for an upgrade. We also wanted a late checkout as we had a late flight and we...
See more room tips
  • Stayed: March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank koscar2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this reviewResponded April 23, 2012

Dear koscar2000,

We are delighted to hear that you enjoyed your stay with us at Pan Pacific Orchard. It is always a joy to receive acknowledgment on our commitment to create memorable hotel experience from our guests. It’s even more rewarding to know that you will be coming back to stay with us again. I will definitely pass on your compliments to the culinary team. I’m sure they will be happy to know that they have left such a great impression.

Once again, thank for you staying with us and we look forward to your next visit!

Regards,
Justin Style
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2012

I stayed at Pan Pacific Orchard back in September and I had gave the hotel a good review based on its location and customer service. So I went back and was visiting Singapore for business and I must say the service I received was the best I have received at any hotel. The Head Chef Andy and his colleague Chris accommodated to my every needs as I only eat halal meat. Everyday I was served in the morning with the most delicious breakfast. A great variety.

So obviously having breakfast I dined at the restaurant for my evening meals and I must say I had dined here more than once. Andy and Chris made the most delicious food it left myself and my colleague wanting some more. From the steak to the fillet of fish. Excellent.

So my colleague and I stayed in the Club Lounge Room which gave us access to the Club Lounge. First of all the room was of good standard and kept clean by the house keeping team. Secondly, the hotel is getting renovated with wifi being offered in the rooms but as my room had not been upgraded yet the manager went out of his way to provide me with a wifi router so I was able to access my iPad. I think the rooms are slightly outdated but lets see what the new renovations will do to the room.

The Club Lounge was offering appetizers between 6-8pm which were simply a delight. The staff in the Club Lounge were attentive to all my needs and all of them remembered me from my last visit which was a nice touch.

Our flight was at 11pm and we were going to check out at 3pm as I am a GHA Platinum member but Justin the Hotel Room Manager was very accommodating to our needs as we had meetings till 5pm we had asked for a 6pm checkout and I would like to thank Justin for making this possible. Another example of outstanding service and acknowledging a returning client.

I would like to thank everyone at the hotel and leave my final appreciation for Frederic the GM for helping me with my specific requirements and accommodating to my Corporate needs.

I will be back upon my next visit.

Room Tip: Choose the Club Room its worth the extra cost
See more room tips
  • Stayed: February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Connecttraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this reviewResponded April 23, 2012

Hi Connecttraveller,

It is always a delight to hear such wonderful reviews from our return guests sharing their positive hotel experience. Pan Pacific Orchard takes pride in creating memorable hotel experience through developing great relationships with our guests and the team joins me in thanking you for acknowledging our efforts. It will definitely be our pleasure to welcome you back for another enriching and refreshing Pacific experience very soon.

Regards,
Justin Style
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2012

they do not have a room till 3 to 4 hours after check in. This is between christmas and new year. we have come a few times. It is the same every time.

Room Tip: Find another hotel
See more room tips
  • Stayed: December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank f m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this reviewResponded April 8, 2012

Dear f m,

It was our pleasure to have you and your family as our guests at Pan Pacific Orchard. Please accept our sincerest apologies for the inconveniences caused during your stay. Your experience is of a great concern to us.

Could I take this opportunity to invite you to contact me at jstyle@panpacific.com or by calling +65 6831 6620 in order for me to address the issues encountered personally.

Warmest Regards,
Justin Style
Room Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2012

As we arrived the troubles started
At reception we where told that our room Preference was not available after talking for a while with front desk we where offered a smaller normal room and that we would have to wait until tomorrow for the room we desired, I started to get emotional (3 flights , 18 hours, I was tired).
The Manager appeared and sorted it out knowing exactly who we where explaning that he had received an email prior explaining that it was our honeymoon and we just wanted a stress free stay .
We waited having a small bit to eat and was given our room keys and told we would receive a phone call confirming the options we had booked including a turn down service .(never received the call as the phone had not been put back properly before we got to the room ,and only realized at 11 pm and had to go down to reception not greeted professionally and was told it was too late for evening option etc to come back in the morning,In my opinion they could have sent someone to the room....
The suite upgrade was gorgeous (minus the ash on the coffee table and bed side cabinet (not the end of the world) we received a complimentary bottle of champagne started to open the bottle when the lights and air con went out. second time down to reception , third time an electrician came to the room (by this time it was past 11 pm) had the door wide open for 20mins trying to fix the lights (kills a romantic honeymoon mood completely) he left us his key as with the fixing he did our keys no longer worked.(strangely no one informed the Manager of these problems) The next day we went to reception to book a theater show (new day let's try and start fresh) nope the reception lady was annoyed about booking a show for us (and this continued for the stay) I can understand one or two people having a bad day but not all of the front desk ! (singapore flyer tickets same problem etc ) as if we where imposing on them.
The club lounge was nice but have to wait a long time to receive breakfast .
All in all the location is great the pool is fantastic (except one woman that was smoking at the corner of the pool even being a smoker myself ,it's a no smoke zone and little children where in the pool). If the manager was not as helpful and genuinely concerned about our stay ,and the floor staff as smiley and nice It would have felt like a horrible time . They make up for the front desk .
Not sure if I would stay here again , As still disappointed ,you only get one honeymoon.

  • Stayed: January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jc w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PanPacificOrchard, General Manager at Pan Pacific Orchard, responded to this reviewResponded March 11, 2012

Dear jc w,

Thank you for taking the time to share your feedback and we are regretful that your recent visit has fallen short of expectations. I wish to assure you that it is certainly not in line with the level of service that we strive to achieve at Pan Pacific Orchard.

As your recent stay experience is of great concern to us, I would like to invite you to email me at fjenni@panpacific.com or by calling +65 6831 6602 in order for me to personally extend my sincere apologies for the shortfalls and, to allow us to improve upon those areas of concern.

I hope that this will not deter you from visiting us again and I look forward to hearing from you soon.

Warmest Regards,
Frederic Jenni
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Singapore hotels
Marina Bay
Pan Pacific Singapore
Pan Pacific Singapore
#13 of 319 in Singapore
7,804 reviews
Orchard Road
Mandarin Orchard Singapore
Mandarin Orchard Singapore
#73 of 319 in Singapore
10,379 reviews
Orchard Road
Holiday Inn Singapore Orchard City Centre
Show Prices
Show Prices
Show Prices
Royal Plaza on Scotts
#44 of 319 in Singapore
4,494 reviews
PARKROYAL on Pickering
#23 of 319 in Singapore
3,051 reviews
Show Prices
Show Prices
Show Prices

Been to Pan Pacific Orchard? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#21 Spa Hotel in Singapore
#38 Luxury Hotel in Singapore
Price Range: $184 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Booking.com, Agoda, Expedia, Hotels.com, Splitty, Travelocity, Priceline, Hotwire, Cancelon, TripOnline SA, HotelQuickly, Cheap Tickets and getaroom.com so you can book your Pan Pacific Orchard reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing