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Reviewed 2 weeks ago

What a fantastic. Specially Dorris. I Salute her. working with the same industry we shared a lot of experiences. it's not easy for her handling every day with different people. as a duty manager over there, Dorris is the face of the hotel on that night. the night I arrived. she welcomes me with a huge smile and genuinely with lots of love feel like we know each other a lot. Dorris, you are a good asset for the company.
Just I want high light while the hotel is a city hotel there will be always checking checkout. I have seen it lots of empty counter during my checkout time. lots of guests were waiting in a queue even me. luckily again dorris came and do the checkout for me. what a coincident. agent doesn't have time to acknowledge. please do this at least acknowledge to the next guest. then they will feel you are with them. or else allocate more staffs on peak time on the desk.
hotel was fantastic. My room view was stunning. nothing is said. definitely will come back soon.

Room tip: Marina bay view rooms are the best view.
Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Ismile J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMSMarina, Manager at Marina Mandarin Singapore, responded to this reviewResponded 1 week ago

Dear Ismile J,

Thank you for taking time to share this wonderful review on TripAdvisor.

It is a joy knowing that you had a 5-star experience while staying with us, especially highlighting our scenic view from the room and our friendly team which was of great assistance to your throughout your stay. Rest assured we will relay your kind compliments to Doris for her warm welcome and excellent service.

Looking forward to welcoming you back again to experience our hospitality with Asian grace,warmth and care.

Warmest Regards,
Melvin Lim
General Manager

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Reviewed 2 weeks ago via mobile

Our family stayed in Marina Mandarin Singapore since it's right at the entrance of F1 Grand Prix. Our room requests were ably, competently and promptly attended to by Justin Canlas. When we called to thank him for his assistance, he even went to us to personally say goodbye and promise to assist us again next time. Such hospitality! Thanks!

Date of stay: September 2019
Trip type: Traveled with family
Thank Gorgeous_Ladies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMSMarina, Manager at Marina Mandarin Singapore, responded to this reviewResponded 2 weeks ago

Dear Gorgeous_Ladies,

Thank you for taking time to share your review.

It is a joy knowing that you had a 5-star experience while staying with us especially highlighting our friendly team and our convenient location which is of close proximity to the Formula One event. Rest assured we will relay your kind compliments to Justin for his excellent service.

Looking forward to welcoming you back again to experience our hospitality with Asian grace,warmth and care.

Warmest Regards,
Melvin Lim
General Manager

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Reviewed 2 weeks ago

Just had our wedding here in this hotel. Great choice - Very romantic & ambient place! With a very nice touch of surprise from the staff , decorating our room beautifully, with complimentary strawberry chocs (finished eating when we took the pics) & prosecco! Thanks hotel team for the support & also Peach Blossoms Restaurant for serving our guest with great food too. Everyone had a great time - ambience was also great without much need for us to decorate ! Thank you !!

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Kelly0831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMSMarina, Manager at Marina Mandarin Singapore, responded to this reviewResponded 2 weeks ago

Dear Kelly0831,

Thank you for choosing to hold your wedding reception at Marina Mandarin Singapore.

It is certainly an honour to have hosted your family and friends on such an important day. We are pleased to hear that our beautiful decorated rooms and amenities and our friendly team was to your liking.

Looking forward to welcoming you back in the future, for a staycation perhaps!

Warmest Regards,
Melvin Lim
General Manager

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Reviewed 2 weeks ago

The hotel is beautiful with the open atrium running up the entire centre of the building. The service was friendly, helpful and courteous. We were there for the Singapore F1 and our room faced the Padang plus we could see 3 sections of the track from our balcony, as the hotel was placed within the city's race track. It was the perfect place to stay for the race weekend.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMSMarina, Manager at Marina Mandarin Singapore, responded to this reviewResponded 2 weeks ago

Dear Kim R,

Thank you for sharing your review on TripAdvisor,

We are delighted to hear that you had a wonderful stay with us during the F1 weekend and we appreciate your positive comments on our friendly team and our track view from the room.

We look forward to welcoming you back again to experience our hospitality with Asian grace,warmth and care.

Warmest Regards,
Melvin Lim
General Manager

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Reviewed 2 weeks ago

We stayed here for the recent F1 race. A week before the race they sent us an email saying that if we wanted a guaranteed Track view then we'll have pay an additional S$150 per night (it was a nicely worded email). We took it and was it worth it! My Singaporean friend whose seen the F1 many times from different grand stands said this was the best view of the race he's ever had. We were watching the entire race from the balcony with our drinks with the TV turned on. It was fantastic! :)

We ordered room service on both evenings. I recommend their lobster laksa. I'm not Singaporean but my wife and I like laksa very much but it isn't part of our culture. But to us, that was probably the best laksa in the history of laksa! :)

Obviously we had a great time and we will definitely stay here again.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank emanzano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MMSMarina, Manager at Marina Mandarin Singapore, responded to this reviewResponded 2 weeks ago

Dear emanzano,

Thank you for staying with us during the recent F1 weekend.

It is a joy knowing that you had a 5-star experience while staying with us during the F1 weekend whereby our view from the room overlooking the track and our variety of dining selections was to your liking.

Looking forward to welcoming you back again to experience our hospitality with Asian grace,warmth and care.

Warmest Regards,
Melvin Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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