We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Marina Mandarin Singapore
Nearby Hotels
$173
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
One Farrer Hotel & Spa(Singapore)(Great Value!)
$186
$163
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Crowne Plaza Changi Airport(Singapore)(Great Value!)
$143
$134
Hotels.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
$254
$172
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
$240
$202
Fullerton Hotel
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$323
$254
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
$358
$343
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Shangri-La Hotel, Singapore(Singapore)
$290
$215
Orbitz.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Park Hotel Clarke Quay(Singapore)(Great Value!)
$114
$92
Official Website
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Marina Bay Sands(Singapore)
$529
$312
MarinaBaySands
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Reviews (6,606)
Filter reviews
6,606 results
Traveler rating
3,109
2,253
825
272
147
Traveler type
Time of year
LanguageAll languages
More languages
3,109
2,253
825
272
147
Show reviews that mention
All reviewsmeritus clubmarina square mallsuntec citypremier roomclub floorbusiness tripan upgradebuffet breakfastlate checkmrt stationorchard roadaquamarineatriumshoppingmmmandarinconcierge
Filter
Updating list...
4,411 - 4,416 of 6,606 reviews
Reviewed August 14, 2013 via mobile

Stayed their for a couple nights while on business in Singapore. Nothing wrong with this hotel except the constructions that are going on around the hotel. Constant noise during the daytime. Impossible to relax after a long flight.
Otherwise the hotel is everything you expect from a hotel in this price category. Friendly staff. Good rooms ( but bad sound proofing). After the construction noise stops you get treated to some piano whining from the hotel lobby. Due to the atrium construction you can still hear everything on the 12th floor.
Big plus was that they stored our excess luggage for free while we went on vacation to Thailand.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Frankspy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this reviewResponded August 14, 2013

Dear Guest

Thank you for your review.

Whilst we are delighted that you have enjoyed our overall products and services, we are concerned to learn of the effects from the upgrading works and music.

You may wish to know that it is in our pipeline to improve on the soundproofing of our rooms and we assure our guests that we will continue to put in every effort to minimise any inconvenience. Nevertheless, please accept our sincere apologies for the experience that you have had and we will update into your profile during your future stay on the preference for a quieter room.

Storing our guests' luggage while they visit the neighbouring countries for a short trip is one of the extended service that our Concierge provides. We are glad that we were able to assist you with regards.

We sincerely hope that you will consider our hotel for your future visits and please contact us directly at marina@meritushotels.com should you have any plans, we will be delighted to assist with your accommodation requests.

Thank you for staying with us, we look forward to hearing from you soon!

Warm Regards
Kurt O. Wehinger
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

I was not impressed by the service at the Marina Mandarin. Even though, the staff is looking after the guests, I have experienced better service at other places.

The rating for this hotel is quite high, however, I think a hotel in this category has to put in some more effort in order to receive an excellent or very good rating from me.

We demanded two single beds and thus were upgraded to a members room on the 20th floor. Of course this was a nice to have but the downside of the upgrade was that the room was a smokers room. When we requested a non-smoking room we were told that there are no non-smoking rooms available with single beds.

In general, it is a nice place to stay. Location is also nice, however, I would only book this hotel again if I receive a good offer.

Room Tip: Higher floors have a better view. (21st floor is the highest possible one) Demand a rooms with a view of the bay.
  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this reviewResponded August 14, 2013

Dear Guest

Thank you for your review.

We share your frustrations for the recent stay experience, please accept our sincere apologies for not delivering up to the expected.

We must agree that, for a hotel to remain competitive, continuous improvement is a crucial and listening to our guests feedback will help us to better ourselves.

We have since shared your feedback with our Team. You have our assurance that we will pay more attention to details towards our guests' needs especially when it comes to room allocation.

We have also taken note of your preference for a Marina Bay view room and we will include this into your profile during your future visit.

Notwithstanding the above, please feel free to contact us directly at marina@meritushotels.com for your future stays and we will ensure that your accommodation requests are met.

Thank you for staying with us, we look forward to hearing from you soon!

Warm Regards
Kurt O. Wehinger
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

From the moment we walked into The Marina Mandarin we were treated so well. We were fortunate enough to be there for the National Day Rehearsals over two Saturdays and were given bay view rooms for ourselves and a further two bay view rooms for our guests with a view of the National Day arena that was spectacular. The service from two of the duty managers was especially outstanding and we thank them so much, they made a family reunion better than we could have ever expected.
This is not our first stay at The Marina Mandarin, we have stayed maybe four times before and every stay just gets better.
Happy Birthday Singapore!

Room Tip: Bay view is a bonus and at this time quieter, don't be put off by construction comments, this is a very fast expanding Singapore, get out and see the real Singapore!
  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LuckyWoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this reviewResponded August 14, 2013

Dear Guest

Thank you for your review.

We are delighted to know that you have experienced our Meritus Touch from the moment you arrived!

The Marina Bay view rooms is a known treat to many of our guests and especially its spectacular view during the National Day. Guests are able to enjoy the beautiful fireworks in the comfort of their rooms. We are pleased that you and your family were here to celebrate this special occasion with us.

We have also shared your words of compliments with our Team and it will drive them towards the perfection of service excellence.

Thank you for your continuous support, we look forward to welcoming you and your family back here soon!

Warm Regards
Kurt O. Wehinger
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

We recently had the pleasure of staying 5 nights at the Marina Mandarin. Having not visited Singapore before I was not quite sure what area would be best to stay in but am very happy to say that the location, for us, was great! We were able to walk to the Flyer, over the Helix Bridge to Marina Bay Sands, down to the Raffles, the MRT was close by so easy access to everywhere else and one night even wandered back from Clarke Quay. The hotel is part of the Marina Bay Shopping Complex which had a variety of shops and restaurants/food halls and is across the road from Suntec City - shops, shops, shops!
The staff at Marina Mandarin were extremely helpful and the hotel was warm and inviting and very clean.
The only down side was the construction going on next door which meant waking every morning at 7am to the sounds of jackhammers - perhaps the hotel could offer free earplugs for guests. With an ever growing City and redevelopments, there will always be a hotel somewhere that has noise pollution!
Overall - thank you Marina Mandarin for making our first stay in Singapore, a pleasurable one and one to remember.

Room Tip: Ask for a room with a view and check to see if there is construction going on nearby if you are a light sleeper or if you think the noise will spoil your stay.
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karen6102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this reviewResponded August 14, 2013

Dear Guest

Thank you for your review.

It is with great pleasure being the preferred hotel for your first visit to Singapore and we are delighted that you have enjoyed your stay!

One of the best selling points of the Hotel is its location. Regardless of the weather, guests can enjoy the convenience of accessing to various part of the city through the subterranean links or travel in the MRT. The surrounding of the Hotel provides both business and leisure a wide variety of dining and entertainment options too. We are pleased that you have enjoyed this part of the facilities.

We have also shared your wonderful stay experience with our Team and your kind words will drive them towards higher level of guest satisfaction.

It is heartwarming to learn of your kind understanding towards the upgrading works around the Hotel's vicinity. We assure our guests that their comfort is of the utmost priority and our Team puts in every effort to ensure any inconvenience is brought down to the minimum.

Thank you for staying with us and we look forward to your next visit soon!

Warm Regards
Kurt O. Wehinger
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

Stay away from this hotel if facing the ongoing construction, coming from Europe trying to sleep during the day was absolutely impossible with the percussion and noise coming from the construction, a total nightmare and for 377 dollars a night its outright robbery. Shocking for a hotel of this standard to give rooms having a sledge hammer banging all day long. Nice hotel if not for this.

  • Stayed: August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank CBMNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt W, General Manager at Marina Mandarin Singapore, responded to this reviewResponded August 13, 2013

Dear Guest

Thank you for your review.

We share your frustrations for the experience of your recent stay and please accept our sincere apologies for the inconveniences.

We assure our guests that their comfort is our top priority and every effort is put in to ensure that the effect of the upgrading works is brought down to the minimum.

We regret for not being able to address the issue during your stay and we sincerely hope to be given another opportunity to make amends, thus we invite to contact us directly at marina@meritushotels.com should you plan for your future stay and we will ensure that your accommodation requests are met.

Looking forward to be hearing from you soon.

Warm Regards
Kurt O. Wehinger
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews