We just stayed in this hotel and we are not happy at all with the service level.
The reception personnel was very arrogant and not helpful at all. The breakfast was a disaster: long line on Sunday, no refilling for juice, food or fruits.
It's a pity for the beautifull Marina bay view this hotel has.

I had booked for a "staycation" at Marina Mandarin on a Sunday more than a week ago. I was very fortunate to have been granted an upgrade to the Meritus Club room by the reservation manager David due to my continuous support for Mandarin (I guess!)

As usual, Club rooms are on the 20-21st floor and are very peaceful. I am situated on the 21st floor this time round. The previous visit was 20th. All the rooms come with a balcony so it doesn't really matter if u wanna take some time off for a puff.

The bathroom is really neat and houses Loccitane products (my personal favorite)!

It comes with a coffee machine of which is pretty normal in all club rooms that I have stayed before.

What separates Mandarin from the rest would boil down to its wonderful staff.

Noteworthy, Karez from the Meritus club lounge remembered me from the last visit that was like 5 months ago!? I mean.... Was I getting stalked ? But hey... I was really pleasantly shocked! The Club lounge offers a sizable range of foodstuff from 6 pm onwards and they also provide a list of cocktails mixes. Their in house concoction JC mandarin is the best so far! And I loved the view from it. Oh yes, another service attendant Frisca was very attentive and pleasant during our visit at the lounge as well. I invited one of my friend to the lounge and was made to pay $40++ but the service really are it worth every cent! My favorite dish at the lounge was the minute steak! I am not so much into beef but this is really tender and juicy. A pity I didn't manage to have the sushi this time round, I remembered that it was really good too the last time round.

Every thing from the check in till check out was speedy and comfortable. Also, the mrt station just round the corner makes traveling convenient.

As far as 5 star hotels go, this top the list.

: )

I booked the hotel as it was convenient to attend a function in one of the function rooms therefore no need to worry about transportation on a Saturday night. As I am local, I know the place, mode of transportation, etc. not very convenient and you need to know your way well to have to walk into the mall and get your way through to the bus stop, MRT, etc.
Service is so-so can't even say the reservation department was efficient. Had to continuously contact them to for updates, either the person handling is on vacation (which is like every other day) or getting a file in a format that all the Macs and iPad in my home cannot open. So much for impression before checking in.
Room size is ok, but I wish the reservation would have suggested during booking that that there are club level room to be on higher floor. Well, management, take note of your staff lack of sales training here.
Furniture's a wee bit tired though I have to say is not that bad looking. The strangest part for me is to be inform that froma certain level downwards, there is no turn down service. So I paid for 1 .5 day charge because I have a midnight flight and wanted to leave at 6 pm, please note, no towels change because I am on that floor below that certain level.
Breakfast was like a war zone on a Sunday morning. Juice run out, tables not set because waiters in side was very busy but voila, I went out to asked the people who showed me to my table when the table will be set, oh, they (3 of them) were busy taking while inside the waiters were non stop.
On checkout at 6, I left my bags at the 4th level as I was told to and I booked a cab for 7pm. I was told to proceed direct to ground floor on my return. Well, I return 10 min before time and bags were not there. The concierge went in and out of the storage room then behind the counter, etc for a couple of minutes, I was puzzled and went to ask what's the problem. Your bags not here, he said to me. Shd be upstairs, please wait a while. Not a big deal but I don't understand how it can take longer than an hour to bring the bags from 4th floor down to the ground.
On the whole, hotel is not that bad but not much to shout for as a 5 star. Management should take a closer look because I would not come back again with 4 other hotels in the same vicinity.