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“perfect location for shopping”

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Mandarin Orchard Singapore
Ranked #72 of 315 Hotels in Singapore
Certificate of Excellence
Pontianak
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“perfect location for shopping”
Reviewed August 10, 2014

I would like to commend the cleaning staff at level orchard wing for speedy work and ready smile. Also, the door man at the main entrance who hailed us a cab once he knew we were going to hospital. Thanks. Great people.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank htono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, August 10, 2014
Dear htono,

Thank you for taking the time to write your review of the hotel and thank you for your commendations of the staff; it is wonderful to hear you enjoyed your stay. It is always the intention to provide traditional Asian hospitality with grace, warmth and care and I know your kind words will be an encouragement to all staff to continue to do this each and every time.

I hope you had a successful shopping trip and will be back again soon.

Best regards,

Danny Wong
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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9,849 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (650)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Doha
1 review
Reviewed August 9, 2014

Great location - on the dot of Orchard road, good facilities (restaurants and swiimming pool), good and friendly service, good personnel, always greeted with a smile. The hotel met our expectation for a short family vacation.

Stayed August 2014, traveled with family
Review collected in partnership with this hotel

Helpful?
Thank Clement S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, August 10, 2014
Dear Clement S,

Thank you for taking the time to leave your feedback. I am pleased to hear you enjoyed your stay and the staff were were friendly and provided good service.

It will be a pleasure to welcome you and your family back again soon.

Best regards,

Danny Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
Reviewed August 9, 2014

Your facilities are too old worn out. Many don't work well in room. Your housekeeper cleaned another room near mine at 11pm without shutting door. Made a lot of noise. Air conditioning suddenly made noise and went away suddenly. Very uncomfortable stay!

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Y_kHW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, August 12, 2014
Dear Y_kHW,

Thank you for taking the time to write your review of the hotel; all feedback is very important and every comment is both read and noted.

I am sorry to hear about the air conditioning. Technical faults do happen at times, and when they do our team of engineers will be happy to assist 24 hours a day.

I am disappointed to read about you being disturbed; this should not happen at any time and I sincerely apologise for this lapse in service. Your feedback has been noted and the Director of Housekeeping informed so it doesn't happen again.

Whilst all rooms are fresh, clean and in full working order, the hotel has recently upgraded many rooms and created a new category: Mandarin Premier. Please ask about these rooms the next time you stay.

Thank you again for your valuable patronage. I hope to have the opportunity of welcoming you back again in the future.

Best regards,

Danny Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos
2 reviews
Reviewed August 9, 2014

The old building need to be refurbished quickly, as it is very noisy both from drain water flow and guess activities.Very good connection through MRT as well as good service from front door staffs....

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ipul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, August 11, 2014
Dear Ipul,

Thank you for taking the time to write your review of the hotel; all feedback is very important and is used to help the hotel improve.

I have noted your comments regards to the plumbing and given it to the Chief Engineer for his review. I am sorry for any disturbances that you may have had.

I am happy to hear you received good service despite the noise and I hope to have the pleasure of welcoming you back.

Thank you again for your valuable patronage and I look forward to welcoming you back again in the future.

Best regards,

Danny Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solo
1 review
Reviewed August 9, 2014

The receptionist need to understand and address the need of guest about what type of room is the best for them. For ex , I traveled with 3 kids.. The executive room with it's furniture is just not right for us. We need a spacious and homey room instead of that minimalis bussines office type room.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Yong Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, August 13, 2014
Dear Yong Y,

Thank you for taking the time to write your review of the hotel; all feedback is very important and every comment is both read and noted.

I am sorry to hear you felt the reception staff were not accommodating to your needs. At no pint would the hotel want a guest to stay in a room that is not suitable. The Hotel's website has room photos on descriptions clearly displayed and Guest Services will be happy to show you a room prior to check-in. I am sorry if this did not happen.

I do hope that despite this last experience, you will be back again when you are next in the country.

Best regards,

Danny Wong
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 9, 2014

amazing location on orchard road and close proximity to Emerald hill as well. I did have a slight issue with regards to my booking and general service levels could be improved. Also, AC was not great :(

  • Stayed July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sveccha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, August 10, 2014
Dear Sveccha K,

Thank you for taking the time to write your review of the hotel; all feedback is very important and every comment is both read and noted.

I am sorry to hear there was an issue with your booking and I hope this was solved quickly and amicably. At times there can be unforeseen technical glitches with air conditioning systems, despite regular servicing. When this happens, the Engineer team is available 24 hours a day; please do ask if you need assistance.

Thank you again for your valuable patronage. I hope to have the opportunity of welcoming you back again in the future.

Best regards,

Danny Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 1 Contributor
3 reviews
Reviewed August 9, 2014

We were upgraded to a suite as soon as we arrived as the club room originally booked was unavailable. The room was very spacious and the bathroom one of the best I've seen - especially the shower! If you're going to stay here, spend a little more and definitely book a club room or suite and reap the rewards of the club lounge. The views are spectacular especially at sunset. The hotel is also in a prime location on Orchard Rd - shopping in every direction - all in walking distance. Only downside is the elevator system takes a little time to get used to (swapping elevators for different wings) and the lobby/entrance is always very busy and therefore not very personable.
Thank you to Jimmy Yap and Arlyn (level 38 and 39) for providing a great service.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Rozi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, August 10, 2014
Dear Rozi M,

Thank you for taking the time to write your review of the hotel. I am delighted to hear you enjoyed your stay in one of the Meritus Club suites and the shower was pleasant. It is certainly something we love at the hotel.

Whilst I understand the lobby can be very busy, the Club, as you found out, offers a great personal check-in and an exclusive breakfast overlooking Orchard road for Club guests only; I am happy you found this good value for money and will be back again.

Thank you again for your valuable patronage and I look forward to welcoming you back again the next time you are in Singapore.

Best regards,

Danny Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Orchard Singapore

Property: Mandarin Orchard Singapore
Address: 333 Orchard Road, Singapore 238867, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Business Hotel in Singapore
#54 Family Hotel in Singapore
#60 Romantic Hotel in Singapore
#66 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Orchard Singapore 5*
Number of rooms: 1077
Official Description (provided by the hotel):
Established in 1971, Mandarin Orchard Singapore is a veritable icon in the local hospitality industry, embodying rich Oriental charm. Its prominent location in the heart of the world-renowned shopping belt of Orchard Road makes it the preferred hotel of choice for many visitors. Boasting some 1,077 guest rooms, each a harmonious blend of comfort and contemporary elegance, they are equipped with broadband Internet access, comprehensive amenities and a panoramic view of the city from the higher floors. A smorgasbord of food and beverage offerings is available throughout the hotel. These include award-winning cuisines from Chatterbox, home of the Mandarin Chicken Rice; Shishen Hanten Sichuan Chinese Restaurant by Chef Kentaro; Triple Three, an international buffet restaurant; Coffee & Crust, a cafe serving tempting cakes, pastries and coffee; and Bar on 5, a chill-out bar five floors above Orchard Road. The hotel also offers expansive meeting and function facilities, making it the ideal choice for meetings, incentives, conventions and exhibitions. ... more   less 
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Also Known As:
Mandarin Orchard Singapore Hotel Singapore
Mandarin Singapore
Meritus Mandarin Singapore
Meritus Mandarin Hotel
Singapore Mandarin

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