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“Meritus Club at the Mandarin”

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Mandarin Orchard Singapore
Ranked #74 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed October 27, 2011

I have just returned from my second 10 day stay in Singapore this year and on both occasions my experience at the Mandarin and the Meritus Club in particular were exceptional. All the staff throughout the hotel are very friendly and welcoming and no task is too much trouble. The staff up in the club level go even further to ensure that your stay is as comfortable and enjoyable as it could be and more often than not go above their normal duty to please. I will definitely be returning to the Mandarin Club Level and would recommend this hotel to any travellers be they going on business or on pleasure.

  • Stayed: October 2011, traveled on business
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1  Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9,477 - 9,483 of 10,622 reviews

Reviewed October 24, 2011

I just completed a 7 night stay at the Mandarin Orchard on my 2nd trip to Singapore this year. What a terrific experience! From the bellmen at the entrance to the front desk and the cleaning staff, everyone without fail was exceptionally helpful. I did not eat or drink in any of the restaurant facilities, with the exception of the Club Level lounge. Breakfast there was very nice every morning, and the service was wonderful. Eggs to order in addition to breakfast choices from many cultures...UK, US, China, Japan, etc. The same was true of the evening layout with beer and wine (I'm not sure about cocktails) and enough food for a light dinner if you're working late or just to tired to venture out. The wireless was excellent in and out of the room. And the Club Level staff was very helpful with dining suggestions and business support (fax, etc.).
The location in the heart of Orchard Road was extremely convenient. On my last trip I didn't get to the shopping area at all because of hotel location and office/appointment locations. And while the main entrance is just a few feet off of Orchard Road on a side street I actually found being just that far off the main drag worked extremely well for taxis. There are some wonderful restaurants in the mall attached to the hotel, and I had a memorable ramen lunch there one day at Ippudo. More on that in a separate rewiew.
The entry is a little bit of a treck to get from the entry on the first level, up to the 5th level where the lobby is located, then around to whichever tower houses your room. So if you have any mobility issues, you should keep that in mind. But from my perspective, it was well worth the little walk for the overall experience.
I'll be back.

Room Tip: Two words...Club Level.
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  • Stayed: October 2011, traveled on business
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1  Thank travelgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2011

We stayed in two hotels very close to each other in the heart of Singapore this past summer. The Mandarin Orchard was our first stop. It is clean. Yey. The food in the restaurant was not great enough to make me want to eat there more than once. The room was nice, but nothing to write home about. The lobby on the 5th floor had no seating while my husband waited to check in and out I had to sit on my luggage while waiting...very odd for a hotel lobby! This hotel is just sterile..devoid of personality making me want to return. So I won't. Sorry.

Room Tip: Pick a different hotel
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  • Stayed: August 2011, traveled as a couple
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Thank Honeymoonjunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2011

We stayed for four nights at two connecting rooms. The rooms are small, not convenient for baby. The carpet is dirty and my daughter got insect bites while playing on the carpet. Staffs are extremely friendly and helpful. Need more improvement on rooms cleanliness though.

  • Stayed: October 2011
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4  Thank gemartraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2011

the staff were superb! Came in early after a long flight from Europe and requested an early check in with the front desk. The staff obliged and it was such a great service for us cos we needed the rest. This was the fourth time we stayed with them and the hotel and their staff have been excellent. Will go back over and over again!

  • Stayed: September 2011, traveled with family
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Thank Lijo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2011

Hotels main attraction is shopping location! However there are numerous hotels in the heart of Orchard Rd and I will be trying those next time! Hotel is as many reviewers have described - renovations making the "entrance" down the side street - no seating here. The large but uninspiring lobby is on level 5- no seating here either - you have to stand if waiting for service, friends etc. People traverse it for the two sets of lifts one to each tower and the reception. No view, dont recall any flowers. There is a small uninviting bar area here and a remarkably small breakfast area. First impressions poor.

The room was large but tired, marks on carpet, old style well used furniture- we were told at check in that it was recently renovated which it clearly was not. Bathroom large and dark, and shower door did not close properly and floor got very wet and slippery. We asked for nonsmoking and the room was OK but smokers in the corridors made the whole floor smoky and we kept the aircon on to keep smoky atmosphere from entering the room.

Only 2 ordinary teabags provided throughout entire stay of three nights, a few ordinary amenities provided which were not replaced- only bath towels provided - we requested face washers and hand towels and were brought the latter only- 3SD room service charge for ice as there was no self serve ice. Gym was disappointing- basically machines set up in boring old surrounds- several machines out of order.

Beware Internet charges- it is 30SD per day per device- so an iPad and iPhone counts as 2 devices. Finally on charges- hotel took full charges on my credit card a week or so BEFORE I arrived- not just a deposit. This was unexpected. Checkin and out service was indifferent, and the room was misrepresented to us- not a genuine non smoking environment, and not recently renovated.

The feeling you get is of "charge to the max" and provide the absolute minimum.

Room Tip: From reviews if you must stay here go for the club floors.
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  • Stayed: September 2011, traveled with family
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Thank zizzle14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2011

right at the heart of orchard road. convenient location. very nice up-keep and clean rooms. lack of a waiting lounge at the lobby but could be to deter people from hanging out there. spacious bathrooms with separate tub and shower area. gym was decent. staff were very friendly and accommodating. no free wifi though.

  • Stayed: August 2011, traveled as a couple
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Thank denoliva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Orchard Singapore

Address: 333 Orchard Road, Singapore 238867, Singapore
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Family Hotel in Singapore
#47 Business Hotel in Singapore
#59 Romantic Hotel in Singapore
#67 Luxury Hotel in Singapore
Price Range: $211 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Orchard Singapore 5*
Number of rooms: 1077
Official Description (provided by the hotel):
As an award-winning hotel on Orchard Road, Mandarin Orchard Singapore makes for an ideal base to explore the city’s shopping and entertainment district. ​ Mandarin Orchard Singapore is an icon of world-class Asian hospitality in Singapore. The hotel’s 1,077 guestrooms and suites offer views of the city skyline, complemented by bespoke amenities, versatile meeting facilities, and a vibrant lineup of restaurants that includes two Michelin-star Shisen Hanten by Chen Kentaro. Right on the doorstep of Mandarin Orchard Singapore is the high-end shopping destination, Mandarin Gallery, making for an all-encompassing retail and hospitality experience for guests of the hotel. ... more   less 
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Also Known As:
Mandarin Orchard Singapore Hotel Singapore
Mandarin Singapore
Meritus Mandarin Singapore
Meritus Mandarin Hotel
Singapore Mandarin

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