Met a friend there today and felt that the staff definitely need more training.
In the dining room, a bus boy came by at the end of breakfast service, to clear plates. He was overzealous not just once, but thrice -- (1) he attempted to remove a plate when we were clearly still eating as we were holding on to our fork and knives above the plate, (2) removing a full glass of juice that was placed squarely in front of a guest of an already-cleared table, (3) removing a half-drunk glass of juice of a guest, in mid-conversation of the guest.
Also saw a manager in the lobby admonish a guest, who was checking out, for leaving a suitcase in the middle of a corridor. It was blocking the corridor and the manager attempted to move it, but the guest didn't realize it and ask that the manager leave the suitcase. This was when the manager admonished the guest loudly -- I walked past and could hear the irritation in the manager's voice and see the embarrassment on the guest's face. I thought that wasn't right -- he should have moved the suitcase for the guest with a smile, and then explain politely to the guest.
Just some observations and feedback for the management.
- Official Description (provided by the hotel):
- Enjoy an elegant retreat from the urban rush at the Furama RiverFront. The exquisite hotel features well-appointed rooms with a full range of modern amenities overlooking either the Singapore skyline, lush greenery or the swimming pool. Guests can relax comfortably in a tranquil environment with the city's entertainment hub at your doorstep. ... more less
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- Also Known As:
- Furama Riverfront Hotel Singapore
- Furama Riverfront Singapore
- Furama Hotel Singapore