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Furama RiverFront
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Reviews (2,677)
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All reviewswaterfall loungeindonesian restaurantthe executive loungeclarke quayhop on hop off busbuffet breakfastreception staffnearest mrtsingapore riverpublic transportorchard roadclub roomenjoyable stayduty managerlate checkchinatowntaxi
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Reviewed January 5, 2014

We had a negative experience from the start - the reception took too long to check us in and didn't spare us a smile once. We confirmed with her that we had a late check out on our last day; however, she did not update our keycards with this information and we were (inevitably) locked out of our rooms for 15 minutes while we went back down to sort it out. She did not even have the courtesy to agree to extend our checkout time even though it was her fault we had to rush our packing/showering before flight. No apology either. The rooms are clean and well kept. They don't provide conditioner - only shampoo, body wash, lotion and old and worn towels.

Breakfast was chaotic with so many guests and so few tables; I guess you can't really do anything about screaming, running children but surely that is a hazard when people are trying to carry plates of food and heavy bain maries? The staff took their time to refill the fruit, hot milk, coffee etc.

Didn't mind the 10-15min. walk to the bus/MRT station. The concierge staff were the only friendly, helpful people at the hotel and told us how to get everywhere and the best spot to watch the NYE fireworks. Would only recommend Furama if you were desperate for accommodation in S'pore for a few days.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Prunz23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this reviewResponded January 7, 2014

Dear Prunz23,

Happy New Year to you!

Thank you for sharing with us your feedback.

We have investigated this matter and counselled the staff involved. We appreciate your feedback which is very useful in helping us ensure service standards to provide a positive experience for our guests.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014 via mobile

We stayed at the hotel for three nights and literally for the hours we slept, we did some big days 12+ hours cramming in as much as there was to see in Singapore. Room was clean, breakfast buffet offered lots of choice, only downside was no free wifi, also when we asked at the desk how long it would take to walk to Orchard Road we were told it wasn't recommended. Needless to say we took it upon ourselves to try, found it very straight forward and less than 15 mins. Taxis here are cheap too so easy enough to get around from the hotel if needed.

Stayed: January 2014
1  Thank TravellingfromNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this reviewResponded January 5, 2014

Dear TravellingfromNZ,

Happy New Year to you!

Thank you for taking the time to share with your fellow travellers your experiences. We are delighted to hear your constructive comments.

We would like to share that Furama RiverFront now offers complimentary Wi-Fi to our guests who book directly through our hotel website at www.furama.com/riverfront, as well as to our Executive Club and Suite guests.

Once again, we appreciate your feedback and look forward to welcoming you back with us at Furama RiverFront soon.

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Reviewed January 1, 2014 via mobile

Hotel was great to have given us a complimentary upgrade to a better room. Comfortable hotel but for that price, we could have gotten more modern rooms and more value (e.g. Complimentary wifi!) Not a value for money hotel!

It's 15-20min walk to the nearest train station (too far for Singapore standards). Clunky rule - checked out but need to check room? But they actually didn't but wanted to ask for that as a formality. Long check in process despite booking from booking.com.

Stayed: December 2013, traveled as a couple
1  Thank clobbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this reviewResponded January 1, 2014

Dear Clobbes,

Season’s greetings from Furama RiverFront!

Thank you for taking the time to share with us your Furama experience. As your constructive feedback is dear to us, we have shared it with our team for their improvement.

Once again, we thank you for sharing your experiences and we look forward to welcoming you back with us in the near future.

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Reviewed December 31, 2013

I recently stayed four nights in this hotel on the recommendation of my travel agent. The room was clean and comfortable but one major drawback is the hotel does not provide free internet in room nor in public area. On enquiry with reception, the rate charged is exorbitant at SGD$18.00 per hour. Adding to my great disappointment, I found out from friends who stayed at two-starred Victoria Hotel at Bugis were provided free WIFI in room. I have stayed in hotels of similar star-rating in Kuala Lumpur and Viet Nam, hotels in these countries all provide guests with free internet

Stayed: December 2013, traveled solo
1  Thank Vichi U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this reviewResponded January 2, 2014

Dear Vichi U,

Happy New Year to You!

Thank you for taking the time to share with us your experience. Furama RiverFront offers complimentary WIFI to guests who book directly through our hotel website at www.furama.com/riverfront, as well as to our Executive Club and Suite guests.

We appreciate your feedback and look forward to welcoming you back to Furama RiverFront soon. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2013

I had a wonerful experience at furama, it was a short one, but surely a good one.
The rooms were good n clean, welcoming.
The food was very good / delicious n multi cousin.
The staff was also very courteous, helpful.
Wish them all the best.
Keep up the good work.
- Rushaad

Room Tip: Side view facing room.
  • Stayed: December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Rushaad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this reviewResponded January 1, 2014

Dear Mr Rushaad,

Season’s greetings from Furama RiverFront!

Thank you for taking the time to share with your fellow travellers your Furama experience. We are delighted to hear you enjoyed your stay with us.

Once again, thank you for your kind words and we certainly look forward to welcoming you back with us in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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