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“We loved it.”
Review of Furama RiverFront

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Furama RiverFront
Ranked #95 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed May 6, 2013

We enjoyed our three night stay here very much. Concierge staff all wonderful. Both restaurants superb food, I especially enjoyed the sushi. Many business people staying here, and also business conventions held here . We would definitely recommend staying here. Singapore sling better here than at Raffles !

Stayed: February 2013, traveled as a couple
1  Thank Fogeybus N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this reviewResponded May 16, 2013

Dear Fogeybus N,

Thank you. We are delighted to read your comments that you had preferred our Singapore Sling cocktail and that you enjoyed your stay with us. We have certainly shared this good news with our relevant departments.

Once again, we would like to express our gratitude for your comments and we certainly look forward to welcoming you back with Furama RiverFront soon. .

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1,761 - 1,767 of 2,532 reviews

Reviewed May 2, 2013

Furama Riverfront is not located in a centralized location but Singapore is small enough to get around by taxi. I would say everything is within a 10 minute taxi ride away. Room is clean, and I have no complaints with their service. I only had breakfast at the hotel, and it was just like any other hotels...pretty standard breakfast buffet. I was on a budget for my travel to Singapore, and Furama Riverfront actually exceeded my expectations. I will definitely stay at Furama Riverfront again if I travel to Singapore on a budget!

  • Stayed: April 2013, traveled on business
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Thank BaeTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this reviewResponded May 16, 2013

Dear BaeTrip

Thank you for taking the time to review us. It has certainly been our pleasure to have hosted your stay in Singapore. Once again, we thank you for your review and we look forward to welcoming you back with us in the near future.

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Reviewed April 30, 2013

We stayed at this hotel for 4 nights in April. Didn't get off to a good start - we checked in around 5 pm after travelling all day only to find our room was not ready and we had to wait about half an hour. We were kindly offered complimentary fruit drinks for our wait (would have preferred something with a little kick!). We could have taken a room with three single beds but held out for a queen size bed. However the bedding turned out to be one double and one single. Bathroom was pokey and it took about half an hour for the water to drain from the bath after a shower. Towels (only 3 bath towels) were very, very thin and no face washers supplied. Toiletries, particularly soap, were not replenished. On the last day we were down to a sludgy mess of soap in the shower and hand basin. Breakfast was the normal asian style with lots of variety.
The staff were helpful, particularly the concerge and doormen and also housekeeping who promptly provided ice when requested. In this day and age we objected to paying $8 per half hour for wi fi access. Everywhere else we had stayed it was free. As we were tourists we took advantage of the "hop on hop off" shuttle bus which had a stop just down the road. It was a pleasant stay, average facilities which could do with a little improvement. By the way, ignore the comments that it is only a 10 minute walk to China Town and Clarke Quay - it is a good half hour at least. We walked to China Town for dinner the first night we arrived (drenched through from the humidity) but took a cab back for about $8.

  • Stayed: April 2013, traveled as a couple
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1  Thank ebonygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this reviewResponded May 16, 2013

Dear Ms Ebonygirl,

Thank you for sharing with us your feedback on our property. We are disheartened to hear that your experience with us was less than satisfactory and we sincerely apologise for the inconvenience experienced. It would have certainly been our pleasure to present you with additional toiletries as well as address the bath issue should you have shared it with us.

Once again, we thank you for taking the time to share with us your comments and we hope that this singular incident has not marred your overall impression of Furama. Finally, we look forward to the opportunity to welcome you back with Furama in the near future.

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Reviewed April 30, 2013

Furama RiverFront formerly known as Apollo Hotel.Quite familiar with the hotel having stayed a few times.Wifi is not free.Service is strictly minimum.Not a smile.May be because they were too busy.When I checked in ,I asked the reception for a newspaper in the morning but did see the color of the newspaper unfortunately.The battery of my Iphone was dead so I asked the concierge to lend me their phone because I wanted to make an urgent call.They accepted but since the communication was bad.I asked for a second time but they squarely refused.I see the attitude is not correct.What is the cost of a phone call?.I let the hotel reply themselves.

  • Stayed: April 2013, traveled on business
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Thank wongtra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this reviewResponded May 13, 2013

Dear Wongtra,

Thank you for taking the time to share with us your feedback. We are appalled to hear of your unsatisfactory experiences and we sincerely apologize for the inconveniences. Please rest assured that we have shared your comments with our relevant departments.

As we do not offer complimentary telephone calls from our concierge desk, such services are rendered out of good will and on a case by case basis. Once again, we apologize for the inconveniences experienced and we look forward to welcoming you back with us in the near future.

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Reviewed April 29, 2013

As we were only staying in Singapore briefly and not bothered about luxury amenities we went for the value room in this place. Thank god I read tripadvisor comments and asked for a higher room. To their credit, the did find a level 9 room and offer a free upgrade. Delighted at first but then found out it was a triple - ie three single beds. I requested a double and we were then reluctantly offered a club room on level 20ish....good outcome for basic room booking. The club room was adequate in terms of space but note:
- this is a tired place
- if I had paid for a club room I would have been very disappointed (chipped tables, dated furniture)
The location meant taxi rides around the place but these are relatively cheap. Walked to chinatown but 20-25miins in humidity meant we did a one way trip.
One off, cheap for what we got, but we were very lucky.

Room Tip: Perhaps try next door?
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  • Stayed: April 2013, traveled as a couple
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1  Thank DuncJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this reviewResponded May 13, 2013

Dear Mr DuncJohn,

Thank you for reviewing our property. We are disheartened to hear that you did not find our rooms to your liking and we sincerely apologize for your inconvenience. We have shared your comments with our management and we are working to resolve your issues raised.

Once again, we thank you for taking the time to share with us your feedback and we look forward to the opportunity to welcome you back with us again in the future.

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Reviewed April 26, 2013

We were very impressed with this hotel. We stayed 4 nights and we were made to feel welcome. The room was adequate, but clean and comfortable. Unfortunately we did not have a decent view as we faced the back of the Hotel. The daily breakfasts were very good with plenty of variety. The hotel is actually in a great location. It is on the route for the Hop On- Hop Off Bus (it stops at the Hotel Mirimar next door) which can take you to many of Singapore's attractions. But we often walked to the pedestrian bridge over the Singapore River to Clarke Quay where we enjoyed some top quality meals at the many establishments there. If walking or taking the bus doesn't appeal taxis are continually pulling up outside the entrance. Or we took daily tours and were picked up from the foyer. The one downside was that we didn't use the pool as I had hoped to do, as there were no shady areas to sit. We are from a much cooler climate and burn easily. But overall I would recommend this hotel and would consider staying there again.

Room Tip: I would have preferred a room with a view. But realise not everyone can be lucky. We overlooked the...
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  • Stayed: March 2013, traveled as a couple
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1  Thank 50plusInvercargill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this reviewResponded April 29, 2013

Dear 50plusInvercargill,

We are delighted to read that you enjoyed your stay with us and we have shared your feedback to our relevant departments. Please allow us to extend our gratitude for your review and we certainly look forward to welcoming you back with us in the near future.

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Reviewed April 25, 2013

Can't understand anyone giving this hotel a poor review. We stayed for seven nights from 16 to 23 April 2013 and were very pleased with the rooms, the meals and the courtesy, friendliness and service provided by all staff.

Hopefully there will be a closer MRT station one day.

Only suggestion would be for the hotel to distribute a local map showing the pedestrian bridges over the Singapore River as there are several close by.

Once bridge locations are known they give quick access to many fine eating and drinking establishments (including Toby's Estate for good coffee)

Room Tip: We found that the Deluxe room was a good size for three adults and would advise seeking a package th...
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  • Stayed: April 2013, traveled with family
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Thank KimD266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this reviewResponded April 29, 2013

Dear KimD266,

Thank you for reviewing our property. We are elated to hear that you enjoyed your stay with us. We have shared your comments with our relevant departments and we will definitely look into your suggestion.

Once again, we would like to extend our heartfelt appreciation for your review and we certainly look forward to welcoming you back with us in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Furama RiverFront

Address: 405 Havelock Road, Singapore 169633, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#85 Luxury Hotel in Singapore
Price Range: $111 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Furama RiverFront 4*
Number of rooms: 615
Official Description (provided by the hotel):
Enjoy an elegant retreat from the urban rush at the Furama RiverFront. The exquisite hotel features well-appointed rooms with a full range of modern amenities overlooking either the Singapore skyline, lush greenery or the swimming pool. Guests can relax comfortably in a tranquil environment with the city's entertainment hub at your doorstep. ... more   less 
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Also Known As:
Furama Riverfront Hotel Singapore
Furama Riverfront Singapore
Furama Hotel Singapore

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