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“Average hotel.”
Review of Furama RiverFront

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Furama RiverFront
Ranked #96 of 314 Hotels in Singapore
Certificate of Excellence
Toronto, ON
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Average hotel.”
Reviewed February 28, 2013 via mobile

Only great thing about the hotel is the lobby and the service. Everything else is mediocore. We had an executive suite and we expected to be a lot nicer. It was old and dated and smelled musty. The sink was so oddly placed in the bed room? Also the water when showering was never hot. We called the engineer and he said to run it for a while and we did. It was lukewarm at best.

Sadly the hotel did not meet our expectations.

Helpful?
Thank Tahnya110
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this review, March 7, 2013
Dear Ms Tahnya110,

Thank you for taking the time to share with us your comments and feedback. We are disheartened to hear that we did not meet your expectations. We have shared your feedback with our relevant departments and have rectified the issues raised.

We sincerely apologise for the inconvenience experienced. We would have been happy to have done a room change for you should you have highlighted to us your displeasure. Once again, we extend our apologies over this isolated incident and we look forward to welcoming you back with us to show you what true hospitality is like.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Hyderabad, Andhra Pradesh, India
Level 2 Contributor
1 review
Reviewed February 28, 2013

we stayed here for 7 nights and eight nights from 9th feb to 16 feb.we landed in Singapore at 8 in the morn and was suppose to get the room by 12 noon.But seeing our small kid little cranky they acted promptly and gave us the room fore 12.Overall the experience was good ,the only problem we sometimes had was d attitude of the staff.Few of the staff like at the hotel entrance,reception were very good but the ones in the hotel restaurant i think need to be little bit more pleasant and friendly towards the guests.Room service is poor barring these two things we really liked the hotel its location and the interior.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SonalDharod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this review, March 7, 2013
Dear SonalDharod,

We would like to thank you for reviewing our property. Your comments and feedback are important to us and as such, we have shared it with our relevant departments. Please rest assured that we are looking into the attitude of all our staff as well as reviewing our Room Service Menu.

Once again, we would like to express our gratitude for your review and we look forward to welcoming you back with us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth Australia
Level 6 Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 28, 2013

In light of the other TA reviews I was expecting better. This is not going to be a good review but I always aim to give an honest review. By the way I have raved about some hotels. If they are good they are good if not well I'll tell it as it is.
I stayed in a non smoking standard room no 918. First impression large clean tidy room and nice clean bathroom, generous toiletries, so far really good.

The bed felt firm and seemed comfy but after the 2nd night we both woke up with sore shoulder/neck area, so did some of the other guests we met. We all found the bed was actually too firm.

Every night around 11pm we could hear the music, thump, thump, thump from the night club next door, I was so tired each night I still fell asleap despite this but if I woke in the night It was hard to ignore it.

The water gushing down the pipes between the rooms. It was fine in the early evening but if you were unlucky like we were and someone upstairs or next door wanted to take a 30 min shower late at night ( it went on for so long we genuinely thought there must have been a burst water pipe and called reception). It was so noisy we could not fall asleap until it had finally stopped. Again others we spoke to also experienced this. Fortunatly this only kept us awake on the last 2 nights.

The swimming pool was a reasonable size but only waist depth. The white grout between the tiles in the pool in many places was completely covered with thick black algae. No one cleaned this during the week we were there so althought the water appeared clean there was algae galore in many places. Im sure this is not healthy.

Yes its about 15 mins walk from the MRT on Outram Rd but we like to walk so it wasnt a problem for us but it was a really hot walk some days so not good for everyone.

The breakfast food was average for a 4 star hotel. Ive had much better. The thing I really disliked at breakfast was that they had small bowls of water next to all the hot dishes to put the dirty serving spoon in so when you went to get your food you took the spoon from the manky, discoloured, (usually with food floating in) water and dipped it back in the food to get your serving. I found that really gross. Much rather the spoon rest on a plate like most hotels do.

One day a young guy was cleaning the rooms and as we were still in there I had not put my "please clean the room " sign on the door. He rang the bell and didnt wait for a response but just opened the door as he was ringing the bell . Fortunatly I had put the privacy lock on and he could not fully open the door. I had just walked out of the shower and was still naked. This could have been most embarrasing. So a reminder to use the privacy lock in your rooms.

All in all, would I go back there again. No. Would I stay there if it was a really cheap deal. No, it wasnt worth it. There are much better options

Room Tip: Ask for one away from the night club
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonandsal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this review, March 11, 2013
Dear Ms Sonandsal,

Thank you for sharing your comments with us. We are disheartened to hear that we have fallen short of your expectations and we sincerely apologise for the inconvenience experienced. We acknowledge that with your feedback, we are able to improve, thus take them seriously and have acted on them.

Once again, thank you for your invaluable feedback and comments. We sincerely hope you will accept our apologies. We hope that you can give us another opportunity to serve you better and we look forward to welcoming you back.
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Perth, Australia
Level 5 Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 27, 2013

Typical four star property in Singapore, the rooms and service much the same at most hotels in the same range. Good gym and pool area. Only down side was that it was a fair distance from public transport - found we were getting cabs a lot, which is just a waste in Singapore, with the amazing transport they have.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank InnocentTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this review, March 7, 2013
Dear InnocentTravels,

Thank you so much for writing us a review despite your busy schedule. We truly appreciate your comments and feedback.

Once again, thank you for your review and we look forward to welcoming you back with us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 25, 2013

I stayed here for 4 nights in early December 2012. It was an excellent stay. The staff were very welcoming, and extremely helpful. I only visited the hotel's restaurant for breakfasts, and for the most part they were pretty good, not the best I've ever had, but still worth the money. The hotel's gym was very clean, and was almost always empty which was great.

One issue I had was the exterior windows of the hotel needed to be cleaned, my room was on the 8th floor facing the South West side, and the outside of the windows were coated in a layer of green scum. This was mostly made up for by the lush gardens and scenery around the immediate vicinity of the hotel. They were very well kept and provided a nice contrast to the high-density Singapore city around it.

The hotel's location is one of the best things about it, taxis are always readily available (that's very common in Singapore anyway), Marina Bay is only 10 minutes away by cab, Orchard Road is 5 minutes away, and Sentosa Island is 15 minutes away.

Room Tip: Generally, the higher the better, some of the higher rooms have better views.
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wes T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this review, February 26, 2013
Dear Mr Wes T,

Thank you for taking the time to share with us your feedback and comments via your review. We are delighted to know that you enjoyed your stay with us.

Please rest assured that your feedback is important to us and that we have shared it with our relevant departments. As for our windows, we are in the process of addressing that issue.

Once again, we thank you for sharing with us your comments and we certainly look forward to welcoming you back with us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 4 Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 23, 2013

Compared to other hotels, the staff of Furama Riverfront was not that welcoming when we had our conference there last year (February 2012). It was a good thing that a Filipina staff member of the hotel assisted us through our check-in and check out. Although the coordination of the banquet and function room requirements was coursed through a travel agency in the Philippines and Singapore, they didn't bother to sit down with me and my team (together with the travel agents) and didn't do a run through of my conference requirements.

I would like to commend the concierge group because they would make sure that all the conference materials were kept and stored very well during the entire conference inside the hotel. I remember the person at the main lobby was very accommodating in assisting our participants (he's a Singaporean who can speak Filipino, too).

Function room was big, but the LCD projectors given to us were quite old. It's also a good thing that they gave us ample time for ingress. In fact, the function room was already available and had been set up two days before the actual conference. However, Hotel lobby was kinda small so when my participants would stay there and started to create a big group, hotel lobby personnel would tell them to disperse.

In general, the banquet and function room service of Furama hotel was not really anything special.

Stayed March 2012, traveled on business
Helpful?
Thank ivor919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this review, February 26, 2013
Dear Mr Ivor919,

Thank you for sharing with us your feedback on the conference you held with us last year. As your feedback is important to us, we have shared it with our relevant departments. Please rest assured that we have looked into improving the service level of our banquet team.

Once again, we apologize for the inconvenience caused and we hope that this singular experience has not marred your impression of us. Finally, we thank you again for your review and we look forward to welcoming you back with us in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 22, 2013 via mobile

We stayed at this hotel on 2 x separate nights pre/post doing a cruise and couldn't have been happier. The trip was for our 5th wedding anniversary and the staff really made us feel special. The first night we stayed in a superior room which was more than adequate for a short stay with a large comfortable room. Entering the room, we found a card signed by all the reception staff and a beautiful bowl of fresh fruit.

On our second visit 6 nights later, we were pleasantly surprised that we had been upgraded to a brand new room on the executive level, with its own private outdoor patio. I believe we were one of the first guests to stay in this new room type (see photos which I'll add too). The room was modern including a large bathroom and lovely shower. The room was so nice that we decided to order room service for dinner (which was also nice and well priced) and eat it out in the patio area.

The location was also good - close to the river and China Town with many cafes nearby. We actually walked all the way along the river to Marina Bay Sands and back which took around an hour each way, but was a pleasant way to see all the sights.

We have only just checked out this morning. Overall we were extremely satisfied with our visit to this hotel and would definitely stay here again :)

Stayed February 2013, traveled as a couple
Helpful?
Thank johnobr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Furama_Hotels, Guest Relations Manager at Furama RiverFront, responded to this review, February 26, 2013
Dear Mr Johnobr,

Thank you for your fantastic review. It was certainly our pleasure to surprise you for your 5th Anniversary. We thought it would have made all the difference to your stay with us if we could upgrade you to an Executive Club; and yes, you are certainly one of our very first guests who have had the luxury of our new executive rooms.

We are delighted to hear you thoroughly enjoyed your stay with us and we look forward to welcoming you back with us in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Furama RiverFront

Property: Furama RiverFront
Address: 405 Havelock Road, Singapore 169633, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#83 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Furama RiverFront 4*
Number of rooms: 615
Official Description (provided by the hotel):
Enjoy an elegant retreat from the urban rush at the Furama RiverFront. The exquisite hotel features well-appointed rooms with a full range of modern amenities overlooking either the Singapore skyline, lush greenery or the swimming pool. Guests can relax comfortably in a tranquil environment with the city's entertainment hub at your doorstep. ... more   less 
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Also Known As:
Furama Riverfront Hotel Singapore
Furama Riverfront Singapore
Furama Hotel Singapore

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