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“Don't upgrade from Superior to Deluxe Room” 3 of 5 stars
Review of Grand Mercure Singapore Roxy

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Grand Mercure Singapore Roxy
Ranked #68 of 304 Hotels in Singapore
Certificate of Excellence
Perth, Australia
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Don't upgrade from Superior to Deluxe Room”
3 of 5 stars Reviewed February 6, 2011

Stayed at two separate occasions in this hotel. Jan28-Jan 30, 2011and Feb1-5, 2011. We booked a superior room for our first stay and the rate includes breakfast. The only issue is instead of a king size bed, we had a twin bed joined together which is not a big deal, its just that the phone is also on the bed with the alarm clock. On our second stay, we booked a deluxe room. I am expecting a more cozy room because we payed higher but suddenly the room given is smaller. Its at the end of the hallway right in front of the fire exit. I complained at the front desk and ask to be transfered to another room, and the deluxe room given is just the same as the superior room we had previously. The room and all amenities are the same. Why we payed more? I just thought that is a hotel tactic to fool the guests. I still complained and ask for the manager but the guy on the front desk said the manager is on a meeting. The front desk cannot explain to me why the superior room and the deluxe room is exactly looks the same? He told me that he will inform the manager with the issue but we didn't received a reply back since then. I didn't complain any further just to avoid any argument. This is just one of the those hotels that will try to get money from you in any way they can. If you're planning to have an upgrade, don't do so. It's not worth it. Would I recommend this? Just book superior room, which is the lowest room rate. Most likely the more expensive rooms is just the same. Not worth any upgrade!

  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Anjeneca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,131 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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A TripAdvisor Member
4 of 5 stars Reviewed February 4, 2011

Nice Hotel. I stayed at the executive room and I enjoyed the food and services at the executive lounge. The concierge was helpful in coordinating the tour.

Stayed January 2011, traveled as a couple
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
321 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 stars Reviewed February 4, 2011

Not my first stay at the Roxy, and the standard hasnt altered since my last stay a few years back. The hotel is modern and clean, the staff are friendly and efficient. While not located in the city area, the hotel is not far from town by frequent bus services at the front door and of course, being Singapore, taxis are cheap and plentiful, the ride to town shouldnt cost more than S$10. The hotel does run a free shuttle to the nearest MRT station, but its a one way only trip, you find your own way back. The big thing to the Roxy is location,15 mins from Changi, 15 mins from town, and right across the road is the Parkway Parade shopping centre which will provide most things you want from shops/dept stores to food of hawker standard thru to restaurant standard. There are supermarkets, coffee shops, pharmacies, banks, telco providers, etc. Less than 15 mins walk away is the East Coast park, somewhere the locals go to get some space, ride bikes, walk, jog, fish, swim or BBQ. Worth a visit and to stretch the legs. For the more enegertic bikes are available for hire. There is more shopping and places to eat in the streets around the hotel. The neighborhood is one of the better ones in Singapore, and of course being Singapore its safe and clean.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank MelbourneTravelmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 3, 2011

Free Airport Pick up, Clean room & friendly Staff, Room Service good value & good food

  • Stayed January 2011, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Shane59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 2, 2011

The hotel although located away from centre of the city , is only a short $S8 taxi ride away. Clean,quite hotel with friendly staff. The rooms were modern and well appointed. The food offerings at the hotel were far too expensive for the average traveller and forces guests to eat nearby at many good eateries.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank craigd_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Property: Grand Mercure Singapore Roxy
Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#64 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with complimentary shuttle service. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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