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“Stay in Singapore with luxury”

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Grand Mercure Singapore Roxy
Ranked #64 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed August 14, 2014

Our family of 7 stayed @ Mercure over 4 nights. Friendly staff, sumptuous buffet breakfast,free daily transfers to Payar Leba MRT and Changhi Airport, plus stylish rooms, inviting pool and 24/7 gym, close to I12 Katong - awesome experience! Mercure the place to be.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
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1  Thank pretorian76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded August 14, 2014

Dear pretorian76,

Thank you for giving us '5 stars'.

It is delightful to know that our friendly staff, sumptuous buffet breakfast, complimentary shuttle bus service, stylish room, swimming pool, gym as well as the convenience to shopping centres made your stay an enjoyable one.

Thank you for staying at the Grand Mercure Singapore Roxy and we hope to welcome you back soon.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (4,704)
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1,702 - 1,708 of 4,706 reviews

Reviewed August 13, 2014

ALWAYS stay at this Hotel when in Singapore. Just so easy. Hardest part of travelling for frequent travellers, is finding a Hotel that understands your needs ....... this Hotel nails it every time for me. Staff are friendly and efficient. Rooms very comfortable. Location perfect for in and out visits - offers airport shuttle service which is super convenient.
Thank you Grand Mercure Roxy Singapore for always delivering..........

  • Stayed: August 2014, traveled on business
    • Value
    • Cleanliness
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2  Thank lisacooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded August 14, 2014

Dear lisacooper,

Thank you for giving us '5 stars'.

We are delighted to hear that your stay was outstanding and the service exceeded your expectations. It is really wonderful to read that Grand Mercure Singapore Roxy is the only choice for your good self when you are in Singapore.

Thank you for staying with us and we look forward to welcoming you back soon.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2014

As a regular visitor to Singapore, there is a very large choice of hotels.
But, my wife & I will always stay at the Grand Mercure Roxy Hotel because:
1. The staff are ever so friendly, warm and very helpful. We are always made to feel at home.
2. The hotel location is very convenient & central. There is a regular free bus shuttle to the airport and centre of city.
3. Rooms are very clean and spacious with all the usual amenities.
We will always continue to stay at this hotel.

  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Seiko750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded August 14, 2014

Dear Seiko750,

Thank you for giving Grand Mercure Singapore Roxy a '5 star' review.

It is a pleasure to know that you and your wife have enjoyed your stay with us and were satisfied with our location, room, facilities, complimentary shuttle services, and most importantly the service excellence rendered by our staff.

Thank you again for sharing your experience. We look forward to welcoming you back during your next visit to Singapore.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2014

  • Stayed: August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Anne-cécile B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded August 13, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 12, 2014

We had a 15th floor Ocean view room. Well not much ocean...lots of Tanker ships, and multi story buildings... we could see the weather and the sunrise well. I cant be at all picky about the Staff they were great, very accommodating, a slight language difference (english), the Concierge staff were very helpful with directions and even looked up bus routes and MRT for us. Dorris was great!! For any one visiting, the pool at night is warm and delightful...Get the MRT tourist pass from the airport (3 days will cost S$20 and S$10 refundable up to 5 days after purchase..thats S$6/day to ride on all the MRT anywhere) Use the free Roxy bus service from the Airport. When you arrive, go to the gound transport service desk, expect to line up and tell them you are booked at the Roxy..they will give you a ticket and take the lift opposit to Basement 2 I think. The bus comes every half hour. Alternatively use the MRT to Paya Laber station (about 15min) go to bus stop exit B and wait for bus 175 or 43 and it will take you to the Marine parade bus stop outside the motel. Or if you can get a Taxi it will cost about $13. Must see...The Old Ford Factory Museum.351 upper Bukit Timah Rd (S$3 - the curator is very enthusiastic, he even took us back to the local shopping centre to catch a taxi because we were tight for time -get a War Walk Tourist guide from him - more of a challenge but taxi will cost less than S$15 from motel and the Changi Chappel Museum (Free - easy to get to just ask the concierge). If you want High Tea at Raffles, wear Long Pants they wont let you in and the Museum has gone. Shopping is expensive and we didn't bring much back. There are some good local outlets across the road from the Roxy but my money for a great meal is Fattys (get off at Bugis MRT) 175 Bencoolen St in the mall next to Sim Lim Square (ask for small meals!! costs S$28 for 3 courses and soft drinks). Then make your way down Bugis Street for never ending cheep markets. I didn't find Santosa that interesting but a tour will set you back S$80 for 7 hrs incl transport pickup (arrange through Concierge). Ask the Ford Factory Curator about Santosa (known as Pulau Belakang Mati)..very interesting history. Pop up to Palau Ubin using the bus from Changi Chappel Museum Via Changi. Bum Boat is S$2.50 (there are lots of them).
Get the Ulmon Singapore map on your IPad and turn on the GPS ..you cant get lost!!!!
Tip...Have Breakfast at the Roxy before you leave...You wont be disappointed well worth it!! From Hot drinks and cold Juices to Rice to personalised crepes, help yourself and dont bother eating for the rest of the day!! The wifi works great and is free, just put in the code and away you go. Skype home to check on the kids every few days and you are sorted.

This story shows you that the Roxy is very central, well serviced and no-one should be worried about a little adventure because there is a Train, Bus or Taxi every couple of minutes.
Overall the Roxy experience was fantastic...Really happy with everything..You can be picky if you want but we were so comfortable and relaxed. Our rooms were cleaned spotlessly and fresh towels daily. Sure I wasn't happy with the shower in the Bath but lets face it's a small inconvenience...I don't understand why you need a bath in a two person unit where its unlikely to have kids to wash. 10 out of 10 for value and service. Disclaimer - it was our anniversary and we did receive a bottle of wine from the hotel, but this had absolutely no influence on my review. We spent 7 night there. Thank you for having us, we will come again from Australia.

Room Tip: There is construction going on next door. Did hear any noise. But ocean side is better. The rooms on...
  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Service
1  Thank Williamtell2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded August 13, 2014

Dear Williamtell2014,

Thank you for giving us a '5 star' review.

We greatly appreciate your review detailing the wonderful food and convenient means of transportation around our hotel. We are also delighted to read that your stay was a memorable one, and that you enjoyed the time at Grand Mercure Singapore Roxy.

Thank you for selecting Grand Mercure Singapore Roxy for your stay and we hope to welcome you back in the near future soon.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2014

We always stay in this hotel for years after years whenever we come to Singapore as a family. We are very familiar with the neighborhood (as I used to lived around here) and it is a great hotel to stay for travelers on transit as it is located not too far from the airport and within walking distance to some of the best authentic food in the eastern part of Singapore (laksa, chicken rice,etc).

The Hotel Manager, Mr Md. Iskandar is always very friendly and helpful and we will be lucky enough to be assisted by him whenever he is on duty and help us with a very swift and efficient and check in. This is especially important when you are travelling with 2 young children who have limited patience after a long day of walking around outside or just arrived on transit from a longer flight.

Highly recommended if you want a hotel with great value for money and to experience another side of Singapore apart from Orchard Road & Sentosa.

  • Stayed: August 2014, traveled with family
    • Location
    • Rooms
    • Service
1  Thank AnchAO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded August 13, 2014

Dear AnchAO,

Thank you for the wonderful review.

It is a pleasure to know that you and your family enjoyed your stay with us and that we made your stay a memorable one. It is very kind of you to highlight the service excelllence delivered by Mr Md. Iskandar. Your kind words will be shared with him and I am sure he will be very motived.

Thank you for staying with us and we look forward to welcoming you back soon.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2014

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Daendra D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded August 13, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range: $116 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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