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Grand Mercure Singapore Roxy
Ranked #62 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed January 24, 2014

Overnighted here last night for the second time with my family. Staff made everything simple with efficiency and professionalism. We will definitely return. Location brilliant when necessary to be close to airport.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
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Thank AussiRow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded January 28, 2014

Dear AussiRow,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel location and services rendered by our team. We are very delighted to know that you will be returning to stay at the Grand Mercure Roxy Singapore again!

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,099 - 2,105 of 4,798 reviews

Reviewed January 22, 2014

I really enjoyed our stay here. The room was very comfortable and provided everything we needed. The aircon was a bit noisy at night but I think that was my only issue. The staff were friendly and helpful. The bathroom was clean and modern. My kids loved the pool. I was very thankful that the hotel supplied towels at the poolside. Made things a lot easier. The free wifi was great too.

I have to say, the buffet breakfast was fantastic!!. I found myself going to bed at night looking forward to waking up in the morning to go and have a scrumptious start to the day.


The location is fantastic. Just across the road from a shopping mall and there's a great hawker centre outside on the left. Main attractions weren't too far away. Upon researching transportation, I found it was cheaper and better time management for us to travel everywhere by taxi. (2 adults and 2 kids).

I would definitely recommend staying here to others and will be back the next time we visit Singapore.

Stayed: December 2013, traveled with family
1  Thank Cfulf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded January 28, 2014

Dear Cfulf,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel location, rooms, swimming pool, breakfast buffet selection at our Feast@East Buffet Restaurant, complimentary WiFi access, and services rendered by our team. We are very delighted to know you are returning to stay at the Grand Mercure Roxy Singapore during your next visit to Singapore.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

Please accept our most sincere apologies as the air-conditioning unit was emitting noise which disrupted your rest. You can rest assured we have shared the elements of your review in details with our Chief Engineer for immediate improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for recommending us and sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

It is very near parkway parade . Great place to stay as shopping is near. If u want to go beach , it is also near but have to take public transport. Hotel room is good n new. Good for a short break. Hotel have a few good restaurant. Wide variety of food.

  • Stayed: July 2013, traveled with family
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Thank richardlkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded January 28, 2014

Dear richardlkh,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us; and you are satisfied with our hotel location, rooms, and dining options.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

Gud front office service, breakfast ok, mal and local food just few steps away. Perfect place to feel the singaporean life. Local beach and singapore famous crab is nearby. They also have airport shuttle.

  • Stayed: January 2014, traveled with family
    • Value
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    • Service
Thank Vivi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded January 28, 2014

Dear Vivi S,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us; and you are satisfied with our hotel location, breakfast buffet selection at the Feast@East Buffet Restaurant, and complimentary airport shuttle services.

We are very delighted to read that you are satisfied with the level of service rendered by our Front Office team. We will convey your appreciation to all our colleagues; and we are sure they will be very pleased and motivated.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014

Free airport shuttle was a great start to the holiday. The hotel is lovely and the staff are extremely helpful. The rooms were big with a huge bed which was extremely comfortable and there was room for a single bed to be added. Plenty of choice for meals. Breakfast was very good with lots of choice. Location is very good. Staff were excellent with planning trips, transport etc.
A lovely stay.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank June2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded January 28, 2014

Dear June2468,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel location, rooms, breakfast buffet selection at the Feast@East Buffet Restaurant, complimentary airport shuttle services, and services rendered by our team.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

Located in a residential area about halfway between the airport and city - just fifteen minutes by taxi.

Check-in was straightforward. Basic but pleasant design room - big enough for an additional roll away and a small lounge chair. Room service food was good and reasonably priced.

Good suburban shopping centre across the road with McDonalds, Din Tai Fung, Cold Storage, Marks & Spencer, Uniqlo etc. Close to ECP and regular bus service to city and nearest MRT.

Good value hotel for short stays and you get to see a different, more relaxed, side of Singapore.

Only complaint is the rather gruff concierge staff and the time taken to check out – this type of hotel needs an express check out option.

If you’re planning on using the free airport shuttle I suggest you check timing directly with hotel – we arrived at terminal 2 which had only an hourly service that we just missed.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dazza66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded January 22, 2014

Dear dazza66,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel location, rooms, and Room Service food.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

We have well noted your desire for a speedier departure process. You can rest assured we have shared the elements of your review in details with our Front Office Manager, and he is taking the necessary actions for immediate improvement. We are pleased to inform that we do offer an Express Check Out service for our guests who prefer to expedite their departure process. You may inform our Front Office team during your arrival that you would like to opt for the Express Check Out service, when you stay with us during you next visit to Singapore.

Our Concierge Manager is also taking the necessary actions for immediate service improvement, so as to ensure our team deliver services as befitting of a Grand Mercure brand.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

Location about half way between the airport and city - good location if you have business in the east coast area.

Small shopping centre and outdoor food court across the road.

Was upgraded to an executive room which was a good size and well appointed. Breakfast in the main restaurant was very busy and lacking a lot of items.

  • Stayed: January 2014, traveled on business
    • Value
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1  Thank bnecpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded January 22, 2014

Dear bnecpl,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us; and you are satisfied with our hotel location and Executive Room.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

We have well noted the elements of your review regarding your observation at the Feast@East Buffet Restaurant during breakfast. You can rest assured we have shared the elements of your review in details with our Food & Beverage Director for immediate review and improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#45 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#57 Luxury Hotel in Singapore
Price Range: $124 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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