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“convenient location and comfortable room”

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Grand Mercure Singapore Roxy
Ranked #64 of 315 Hotels in Singapore
Certificate of Excellence
Petaling Jaya, Malaysia
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“convenient location and comfortable room”
Reviewed January 13, 2014

i was staying for only a night after business meeting..room was spacious with a comfortable bed.best of all, wifi is available for free! there is a huge foodcourt just right across the street.also a shopping mall adjacent to the hotel..a recommended hotel for a short stay and its close by the airport.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArmedCrossChecked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, January 13, 2014
Dear J0leenL,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent business stay with us; and you are satisfied with our hotel location, rooms, and complimentary WiFi services.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away, making our hotel an ideal accommodation for a stopover. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for recommending us and sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Singapore, Singapore
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 12, 2014

Our stay was indeed comfortable. The room was clean, spacious and modern minimalist décor. The staffs were friendly. There are free transfers from the hotel to various locations for sight seeing and MRT and also free shuttles between Airport and the Hotel and back. Convenient indeed.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Vincent L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, January 13, 2014
Dear Vincent L,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us; and you are satisfied with our hotel location, room décor, cleanliness, complimentary shuttle services, and services rendered by our team.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Washington
Level 5 Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed January 11, 2014

Visited for five nights two adults and kids aged 13, 12, 10 and 5. We had two adjoining rooms which was awesome.

The hotel and rooms were nice. Rooms needed a microwave. One of the refrigerators did not work and the other barely kept things cold. There is no ice machine in the hotel but room service will bring you a small bucket of ice free of charge.

Transportation to/from the hotel is a little inconvenient but by no means a reason not to choose this hotel. Weekdays free shuttle to Paya Lebar MRT. Weekends free shuttle to various spots downtown. Every day free shuttle to the airport.

The pool area had one major flaw which was almost unforgivable. The way the hotel is designed (shaped like an "L) it shades any and all sun from the pool area. There is only about two chairs way in the corner that get any kind of sun. The pool was quite cold, unexpected for Singapore. Between a cold pool and no sun, the pool was too cold to use for very long and sunbathing impossible. Our kids still enjoyed the pool but would have enjoyed it so much more if there was some sun. Mom and Dad were very disappointed with the lack of sunbathing. Add some heat to that pool! How about adding a whirlpool?

The breakfast every morning was great!

Housekeeping was great.

Beds were great.

Staff was incredible and concierge was able to answer every question we had.

Hotel is close to some great hawker food stalls and across from a mall. No complaint there.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sarandan98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, January 13, 2014
Dear sarandan98,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel location, rooms, breakfast at the Feast@East Buffet Restaurant, and complimentary shuttle services

We are also very delighted to read that you are satisfied with the level of service rendered by our Housekeeping and Concierge team. I will convey your appreciation to all our colleagues; and I am sure they will be very pleased and motivated.

We are a family-oriented hotel located in the eastern part of Singapore. The Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

You may consider staying in our Junior Suite that is equipped with a microwave, when you visit Singapore again. Alternatively, our Room Service team will be very pleased to assist in heating up your food.

We have well noted the elements of your review on the swimming pool. You can rest assured we are reviewing your suggestions for future improvements. Nevertheless, it is a pleasure to know that your children have still enjoyed themselves in the pool.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Level 6 Contributor
246 reviews
243 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed January 11, 2014

Just renovated since my last stay.
The room itself is ok, spacious, and since Im travelling with kids, they already prepare an additional bed.
The location is far from MRT, but you can get anywhere by bus. Bus stop is in front and back of hotel, will get you anywhere in SIngapore.
Nearest MRT is Paya Lebar, and hotel provide shuttle for free to go there.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexandre N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, January 13, 2014
Dear Alexandre N,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with the results of our recent rooms upgrading program.

We are a family-oriented hotel located in the eastern part of Singapore. The Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

Please accept our most sincere apologies as the swimming pool was not maintained in the cleanest condition. You can rest assured we have shared the elements of your review in details with our contracted Swimming Pool Cleaning Contractor for immediate improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 4 Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 11, 2014

Overall a rather good hotel, for the price and the location. There are shuttle buses into town, and it's located in the Katong area which is an important heritage area in Singapore. East Coast Park is just a 15min walk away.

Breakfast was not bad but it was very busy when I stayed there.

I have to give the cleanliness a 3 only because of the swimming. My eyes hurt a lot the moment I started swimming and it was red when I exited 20min later, and I was wearing goggles. My partner's eyes hurt more than usual as he swims without goggles. There were also heavy particles in the water and this indicates that the filtration is no good. Hopefully this can be improved on.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aurora26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, January 13, 2014
Dear aurora26,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner are satisfied with your recent stay with us; and you are pleased with our hotel location, breakfast at the Feast@East Buffet Restaurant, and complimentary shuttle services.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

Please accept our most sincere apologies as the swimming pool was not maintained in the cleanest condition. You can rest assured we have shared the elements of your review in details with our contracted Swimming Pool Cleaning Contractor for immediate improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Property: Grand Mercure Singapore Roxy
Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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