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“Good price hotel- Singapore” 4 of 5 bubbles
Review of Grand Mercure Singapore Roxy

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Grand Mercure Singapore Roxy
Ranked #65 of 308 Hotels in Singapore
Certificate of Excellence
Plaistow, New Hampshire
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good price hotel- Singapore”
4 of 5 bubbles Reviewed December 12, 2013

Nice hotel to stay at based on Singapores high prices! this is very cost effective if you book early! you can get a fixed rate. Nice swimming pool and gym facilities but food not that great. It is opposite the beach (east coast park) this is a bonus. 10 mins to central locations on bus-Easy to find.

Room Tip: Get fixed price pre-paid by booking early.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Theoriginaldixy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, December 12, 2013
Dear Theoriginaldixy,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us; and you are satisfied with our hotel location, swimming pool and fitness gym.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

It is with much regrets as our dining options did not meet with your expectations. You can rest assured we have shared the elements of your review in details with our Food & Beverage Director and Executive Chef for immediate review improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,441 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (538)
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English first
Sarawak, Malaysia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed December 11, 2013

We check in on the 1/12/2013 and stay for 4 nights. The check-in is a bliss. The room is clean and spacious. The housekeeping is good and efficient. At one time, they forget to provide towel in our room, when I called in regards to the mistake, they took 10 min. to deliver to our room. As the hotel is locate outside the city, so taking a taxi could be a challenge. But, there is a public transport just in front of the hotel. I have tried it with my family whereby two children age 6 and 11, which is pretty easy and cost around S$1.10 air-cond per person to Payar Lebar MRT Station. Convenient. If you ask me whether I would stay here again, I would definite stay again in my next trip to Singapore. The price is afforable if you compare to the hotel near the City.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank lhchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, December 12, 2013
Dear lhchan,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel location, rooms, cleanliness, and services rendered by our team. We are very delighted to know that you will return to stay at the Grand Mercure Roxy Singapore during my next visit to Singapore.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

Please accept our most sincere apologies as the towels were not replaced timely in your room during your recent stay. You can rest assured we have shared the elements of your review in details with our Executive Housekeeper for immediate improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed December 10, 2013

One thing I never miss this place/hotel,is that its keep up with time and heritage.Even after this hotel fully refurnish from lobby,outlets and rooms.There still a balance of past and future.
Staffs are friendly and recongized us,even we stay twice a year.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank moppetwayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, December 12, 2013
Dear moppetwayne,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us; and you are satisfied with our hotel design, results of our upgrading efforts, and the services rendered by our team.

Nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture, the Grand Mercure Roxy Singapore seeks to retain the Peranakan heritage within the hotel and offer our guests a unique stay experience.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 9, 2013

This was a fantastic stay, excellent friendly staff and great customer service. Absolutely amazing food and very reasonably priced. The pool area was lovely and a nice area to relax in the heat! The only negative is the location which is far from attractions, however I imagine that is the reason for the reasonable pricing!

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, December 12, 2013
Dear Sarah C,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us; and you are satisfied with our dining options and swimming pool.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Property: Grand Mercure Singapore Roxy
Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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