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Grand Mercure Singapore Roxy
Ranked #64 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed September 25, 2013

What a great hotel, we only stayed two nights at this hotel but will definitely return on our next stay over in Singapore. the location was great and one of the more affordable hotels in Singapore. the breakfast was good and the staff were friendly and efficient. The rooms were spacious enough for our family of 2A and 2C and had its own kitchenette. It is located opposite two shopping centres and only a 10minute drive from the airport so a cheap taxi ride if you are not fortunate to get a seat on the free shuttle bus. Also easy access to Sinotosa Island highly recommend a day at Universal studios - even if it is raining. We opted for the package that included a free day tour which was excellent and a great way to see most of the attractions - all you need is time. Must see: Sentosa Island and go for a drink at Marina Bay Sands it is truly spectacular.

  • Stayed: July 2013, traveled with family
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1  Thank autotokalokairi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded September 27, 2013

Dear autotokalokairi,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel location, breakfast buffet selection at the Feast@East Buffet Restaurant, and services rendered by our team.

We are a family-oriented hotel that is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,260 - 2,266 of 4,731 reviews

Reviewed September 25, 2013

I have stayed in hotels with open windows in the tropics, I have stayed in huts, but this is the first time I have seen ants/termites in the bedroom!
Not many, but enough to almost make me contemplate changing room...I was too tired and was going out anyway. But be aware.
Also the glass of the shower screen hasn't seen a cloth in a good time!
I had no idea the F1 was on, and was actually wondering why the hotel was so expensive.
I won't be here again simple due to the bugs and the lack of thorough cleaning.
Staff were nice, and the room service was ok...
But check your room.

  • Stayed: September 2013, traveled on business
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1  Thank Blellum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded September 27, 2013

Dear Blellum,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

I am very concerned by the elements of your TripAdvisor review. Please accept my most sincere apology as the room allocated did not meet with your expectations.

In order for us to understand your experience better, we will be sending you a private message to obtain more details from you as for us to improve our services, as the username “Blellum” is not allowing me to recover any information. Upon receiving your reply, I will be able to address the elements of your experience in details with our Executive Housekeeper and contracted Pest Control Provider for immediate improvement.

Nevertheless, I am very glad to know that you are still satisfied with the services rendered by our team.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

Excellent hotel...pool area can be a little noisy with kids but great sun lounging area. Good variety of food for breaky but across the hotel outside of Parkway Parade shopping mall is an awesome outdoor food court with cheap, authentic and delicious Singaporian cuisine. Easy transport options into Orchard Rd/ the city with cheap cabs (takes about 20 mins - 15SGD one way) and buses (25mins - less than 2SGD one way). Free Shuttle bus available from Roxy on Fri- Sun into the city. Free Shuttle bus to and fro airport is also available everyday and only takes about 15 mins. Executive lounge on 17th floor is worth a visit if you have access to it as it is a nice view whilst having breaky. Rooms were roomy and clean...all you need is somewhere comfy and spacious to sleep and store your luggage as you'll hardly be in your room! We have been here four times and we will continue to return as it is a great location with all amenities and services at your doorstep. Beach is walking distance and great for joggers and cyclists.

  • Stayed: September 2013, traveled as a couple
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1  Thank SKAMGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded September 27, 2013

Dear SKAMGA,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your recent stay with us; and you are satisfied with our hotel location, room cleanliness, and Executive Lounge benefits. Please accept my deepest heartfelt appreciation for your avid support and loyalty towards the Grand Mercure Roxy Singapore.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like many of our guests, have found our complimentary shuttle services useful.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

  • Stayed: September 2013, traveled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank WinnieNelsonNZ
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded September 27, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 23, 2013

Ok first the positives. The hotel is quite modern & clean the rooms are very nice and the pool area was also quite nice. The negatives , the hardests mattresses I have ever slept on in a hotel , the reception staff and concierge were not very helpful and did not speak very good english given their contact with the public. If you are going to Singapore for the Grand Prix DO NOT stay in this hotel as it is simply too far out of the city & too far away from an MRT station. Overall not a bad hotel but you would only want to stay here for a short period.

  • Stayed: September 2013, traveled with family
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Thank race d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded September 27, 2013

Dear race d,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

We are excited to inform that our rooms upgrading program is now complete, and it is with much delight to know that you are pleased with it.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel location and swimming pool.

We are conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offer some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Many of our guests have found our complimentary shuttle services useful.

We have well noted your preference for a softer mattress to be provided in our rooms. You can rest assured we have shared the elements of your review in details with our Executive Housekeeper for immediate review and improvement.

We have also well noted the elements of your review regarding the English fluency for our team. You can rest assured our hotel is constantly providing appropriate training for our team to help improve their language fluency and service standards.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

Excellent service and with good advise and assistance from the concierge. Very helpful staff. Accommodates families well. Initially concerned that it was too far from the city however found it to very accessible via the reasonably priced taxis or the hotel's free shuttles bus service.

  • Stayed: September 2013, traveled with family
    • Value
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Review collected in partnership with Accorhotels.com
2  Thank VOK1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded September 25, 2013

Dear VOK1976,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us; and you are satisfied with our hotel location and services rendered by our team.

I am very delighted to read that you are satisfied with the level of service rendered by our Concierge team. I will convey your appreciation to all our colleagues; and I am sure they will be very pleased and motivated.

We are a family-oriented hotel that is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

The hotel located across the road of a big shopping Mall and a variety
of food stalls, inside the mall you have huge variety and choices of
national & International restaurants , The room was quite comfortable,
not much of variety when it comes to the breakfast , there is a free bus
shuttle to and from the airport and runs every half an hour, plus there is
free bus service to the city as well, overall it is value for money.

  • Stayed: August 2013, traveled as a couple
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2  Thank Vince L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded September 25, 2013

Dear Vince L,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

We are excited to inform that our rooms upgrading program is now complete, and it is with much delight to know that you are pleased with it.

It is a pleasure to know you and your partner have enjoyed your recent stay with us; and you are satisfied with our hotel location and complimentary shuttle services.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like many of our guests, have found our complimentary shuttle services useful.

We have well noted your desire for an improved breakfast buffet selection at our Feast@East Buffet Restaurant. You can rest assured we have shared the elements of your review in details with our Food & Beverage Director and Executive Chef for immediate review and improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range: $118 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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