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“Reasonable & Great Getaway”

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Grand Mercure Singapore Roxy
Ranked #61 of 312 Hotels in Singapore
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
224 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 569 helpful votes
“Reasonable & Great Getaway”
Reviewed June 24, 2013

Grand Mercury Roxy is located in East Coast Park and just opposite Parkway Parade Shopping Centre.

Getting to the hotel:
By Public Bus No. 36, by MRT, nearest station is Paya Lebar MRT station, by hotel shuttle service from Changi International Airport (6:30am to 2:00am).
By own car, parking is free (with complimentary ticket given by concierge).

Getting around the city:
By City Shuttle service, hotel provides a complimentary one way shuttle service to the city going via Marina Bay, Esplanade and ION Orchard(check the shedule with hotel concierge)

Room:
Stay at 13th floor with spacious room, large bed with comfy pillow. Clean bathroom and good lighting.

Swimming pool @ 4th floor:
Big swimming pool and a small kid's pool. Lot of place to relax and good sunbath too.

Breakfast till 10:30am:
Local and international breakfast. Coffee maker at your service, nice cup of latte.

Reception:
Friendly and helpful. Fast check in and check out.

Places of interest near by:
Parkway Parade Shopping Centre, I12 Katong Shopping Centre, streets of Katong, East Coast Seafood Centre and etc.

Nice hotel with good surrounding, will definately recommend to friends and family.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank SanHec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, July 10, 2013
Dear SanHec,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and you are satisfied with our location, swimming pool, breakfast served in our Feast@East Buffet Restaurant, and services rendered by our team.

We are excited to inform that our rooms upgrading program has completed, and our new rooms now exude a refresh and contemporary look. It is with much delight to know that you are pleased with our newly refurbished room.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Most of our guests have found our complimentary shuttle services useful.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for recommending us and sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (559)
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Dhaka
Level Contributor
5 reviews
4 hotel reviews
Reviewed June 24, 2013

a good hotel for business travellers. breakfast is good but items are low. :( room is good as we as the room service. clean and can have sound sleep. disappointing is room can not available before 9/10AM. if you are arriving early in the morning you need to wait 2-3 hours to get into room. :(
Bus service is convenient but the lack of a MRT station nearby makes it a little difficult to get around. There is a shopping complex right across the street (Parkway Parade) is very convenient. Some quick bites and Giant supermarket makes it easy to grab the necessities. also the local foods shops are surrounded with in the location.

my stay at Grand Mercure Roxy is pleasant and also recommending others who are traveling to Singapore can chose this hotel.

Room Tip: try to get swiming pool side. which is less noisy.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FunnymanSayeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, June 26, 2013
Dear FunnymanSayeed,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your business stay with us; and you are satisfied with our location, rooms, and cleanliness.

Our hotel is, in fact, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Most of our guests have found our complimentary shuttle services useful.

We have well noted your desire for an improved variety on the breakfast buffet selection in our Feast@East Buffet Restaurant. You can rest assured we have shared the elements of your review in details with our Food & Beverage Director and Executive Chef for immediate review and improvement.

Please allow me to explain that whenever possible, we always try to accommodate to our guests’ request for early arrival or late departure. Unfortunately, both are very challenging predicaments for Singapore Hotels due to the high level of occupancy.

We recommend guests, who are arriving in Singapore late in the night or very early in the morning, to also book an additional day earlier than the intended period of stay, so that they will be able to enjoy a good rest in the hotel room after their flight.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
683 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
Reviewed June 24, 2013

The hotel is between the airport and the city centre, with good sized, clean rooms with big comfortable beds. The service is gracious and efficient. We stayed here 1 night as our flight from Europe did not make the Perth connection. We were met at the airport and shown to the free, air conditioned shuttle bus and driven to the hotel. The free shuttle bus was also provided for our return to the airport. Although the hotel is out of the city centre there is a free shuttle bus provided to Orchard Road, to the Marina Sands shopping centre and to the nearest metro station. There are plenty of shopping and eating options close by. Wifi is provided free throughout the hotel. There is also a fitness centre and an outside swimming pool. We will return here next time we are in Singapore.

Room Tip: Higher rooms are quietest
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peach P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, June 26, 2013
Dear Peach P,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us; and you are satisfied with our location, rooms, cleanliness, swimming pool, fitness gym, complimentary internet services, complimentary shuttle services, and services rendered by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Moresby, Papua New Guinea
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 23, 2013

I love to stay at this hotel every time I transit in Singapore with my little family .

After long flight with 2 young kids ,I just need to go to transport desk get some information for mercure free shuttle bus.
The room was clean,room service was good and they have cafe with excellent pastry and coffee for breakfast at the lobby.
Staff was friendly and we are happy with our stay which is very convenient for me that my kids sleep well and enjoy their food.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bidhom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, June 26, 2013
Dear Bidhom,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and we are your preferred choice of stopover accommodation when you transit in Singapore. We are very delighted to read that you are satisfied with our room, cleanliness, meals options available at our Wave Café, and services rendered by your team

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 23, 2013

A good hotel to spend a couple of days. Breakfast selection is somewhat disappointing. Expected more variety but that was not the case. Location of the hotel is also out of the city and some distance away from many of the attractions. Bus service is pretty alright but the lack of a MRT station nearby makes it a little difficult to get around.
There is a shopping complex right across the street (Parkway Parade) is very convenient. Some quick bites and Giant supermarket makes it easy to grab the necessities.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Frzaleem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, June 26, 2013
Dear Frzaleem,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us.

Our hotel is, in fact, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Most of our guests have found our complimentary shuttle services useful.

We have well noted your desire for an improved variety on the breakfast buffet selection in our Feast@East Buffet Restaurant. You can rest assured we have shared the elements of your review in details with our Food & Beverage Director and Executive Chef for immediate review and improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart
Level Contributor
87 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 23, 2013

Free shuttle bus in well air-conditioned vehicles. Staff very friendly and obliging. Room noise level fine and a good sleep was had. The hotel is only 10 minutes walk away from the East Coat Park and beach. The Metro, however, is a good distance to walk. Good WiFi.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank PeNor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, June 26, 2013
Dear PeNor,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your stay with us; and you are satisfied with our location, complimentary internet services, complimentary shuttle services, and services rendered by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 22, 2013

the check in staff, Mr Angelo was totally not interested to hear the customer. i kindly asked if I could pay to upgrade myself to a pool side room and he immediately told me it was fully booked. I stayed for three days and went swiming everyday with my family. guess what, non of the rooms were occupied.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank SingaporeProfile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, July 24, 2013
Dear SingaporeProfile,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

Please accept my most sincere apology as the level of services rendered by our team did not meet with your expectations. You can rest assured we have shared the elements of your review in details with our Front Officer Manager; and he is taking the necessary actions for immediate improvement to the services rendered, as befitting of a Grand Mercure brand.

In order for us to understand your experience better, we will be sending you a private message to obtain more details from you as for us to improve our services, as the username “SingaporeProfile” is not allowing me to recover any information. Upon receiving your reply, I will be able to address the elements of your experience in details with our Front Office Manager for immediate improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Property: Grand Mercure Singapore Roxy
Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#56 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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