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“The Grand Mercure Roxy is a very good airport hotel.”

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Grand Mercure Singapore Roxy
Ranked #63 of 312 Hotels in Singapore
Certificate of Excellence
Level 5 Contributor
93 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“The Grand Mercure Roxy is a very good airport hotel.”
Reviewed May 11, 2013

This is my second stay in eight days.
1. What's great about this hotel: Mr. Marimuthu, the concierge, provided excellent service in helping me locate my lost luggage--at 3am in the morning! He was so courteous and reliable, it was wonderful having someone look out for me in a difficult situation.
2. What's good about this hotel: While this is not a luxurious hotel, it most certainly is a very good airport hotel. The free shuttle is a nice feature, as is the free internet. These are meaningful conveniences for the business traveler. (Beware though that shuttle pick-ups and drop offs are regular but not frequent.) Additionally, the hotel's proximity to the Marine Parade shopping mall across the street is convenient.
3. What's not so good about this hotel: The towels, especially the hand towels, are dingy and soiled, it's past time to replace them. The rooms are clean but the housekeeping staff should give more attention to cleaning the coffee mugs more thoroughly. These are details which make a difference--this should not be a hotel where you have to wash the dishes before using them!
Finally, about the rooms: the king bed superior room is the same as the king bed deluxe room. The only difference is that the latter is on a higher floor (without a nice view, so it does not matter), and you get a bathrobe and clock with the deluxe. My rates were in SGD 130 range which is an amazing bargain for Singapore. Stay here, it's a good deal.

Room Tip: The king bed superior room is the same as the king bed deluxe room. The only difference is that the...
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tryitoutnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, May 13, 2013
Dear Tryitoutnow,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your business stay with us; and you are satisfied with our location, complimentary internet services, complimentary shuttle services, and services rendered by our team.

In particular, we are very delighted to know that Mr. Marimuthu from our Concierge team has impressed you. Your compliment will be shared with Marimuthu and the team. We are sure they will be highly motivated by your compliment.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. With the close proximity to the Changi Airport; we are undeniably an ideal choice for a stopover in Singapore. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary shuttle services useful.

Please accept my most sincere apology as your room was not maintained in its cleanest condition during your recent stay. You can rest assured we have shared the elements of your review in details with our Executive Housekeeper for immediate improvement to ensure we uphold the cleanliness standard befitting of a Grand Mercure brand.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Brisbane
Level 6 Contributor
151 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed May 11, 2013

We chose this hotel based on the reviews, as we had less than 24 hours in singapore we wanted to be close to the airport but also have access to some shopping.
We knew we would be tired. So we just wanted easy access to food.
We were not disappointed by this hotel the rooms were of great size, couch in the room and a bath in the bathroom. The pool was an added bonus.
The shopping centre across the road was good and we caught the free shuttle into Marina Bay Sands. A taxi back was 10 SGD.
Good value, I would stay here again although if it was for a few nights l would choose to be part of the city.
Free buses to airport every half an hour also another bonus.
Loved being part of the local singapore.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mb02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, May 13, 2013
Dear mb02,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us; and you are satisfied with our location, rooms, hotel facilities, swimming pool, and complimentary shuttle services.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. With the close proximity to the Changi Airport; we are undeniably an ideal choice for a stopover in Singapore. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary shuttle services useful.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2013

For the past 5 years I have been staying at the Grand Mercury Roxy Singapore while in Singapore...

Except for a very short period of time during renovations I have thoroughly enjoyed staying at this hotel.

Its staff are well trained, efficient and friendly.

The rooms are large and well appointed.

The gymnasium is very modern and located beside a lovely swimming pool.

Breakfast is huge.

The Grand Mercury Roxy is my home while in Singapore.

Room Tip: Travelers have the choice of booking a room facing the ocean. I find it very pleasant sitting watch...
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zigfred_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, May 9, 2013
Dear Zigfred_13,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore, and making us your preferred choice of accommodation in Singapore.

It is a pleasure to know you have enjoyed your business stay with us; and you are satisfied with our rooms, hotel facilities, breakfast buffet selection, and services rendered by our team.

We are very delighted to share that we are nearing completion for our hotel upgrading program; and all our guests will be able to experience and enjoy our new rooms soon. We appreciate your kind patience and understanding as we upgrade to serve you better.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed May 7, 2013

We just had our holiday in Singapore and stayed at this hotel for 7 nights. We loved it and the kids really enjoyed it that we have even extended our original booking of 4 nights to 7 nights. Stayed at the 7th floor and the room has been refurbished I was told by a hotel staff. Location is good with malls and shops nearby, bus stops in front, and the hotel offers free shuttle to the nearest train station and another which goes direct to the CBD areas. Overall, it's good value and we'll definitely come back. Thanks guys!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank tikboy70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, May 9, 2013
Dear tikboy70,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore, and making us your preferred choice of accommodation in Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and you are satisfied with our location.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services useful.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 6, 2013

Overall was good. Just a small problem like the room was not ready after we arrive from the city tour around 4 pm even we already reported to check in at 9 am in the morning And the other thing was the bath towel is not ready on the 2nd day after we arrive to the hotel from the USS.
The breakfast was very good and we did enjoy it.
I did recommend Grand Mercure to my brother and also to my friend.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank nooggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, May 9, 2013
Dear nooggie,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and you are satisfied with our breakfast buffet selection.

I am very concerned by the elements of your TripAdvisor review. Please accept my most sincere apology as you were not accommodated timely during your second arrival at 4.00pm despite our knowledge of your first arrival at 9.00am; and your bath towels were not replaced timely on the second day of your stay.

In order for us to better understand your experience, we will be sending you a private message to obtain more details from you as for us to improve our services. I would be very grateful if you could provide me the details of your stay, such as the name used during the booking, arrival and departure dates, as the username “nooggie” is not allowing me to recover these information. Upon receiving these information, I will be able to make the necessary improvements to ensure a satisfactory experience for your future stays.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for recommending us and sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 6, 2013

We are going to singapore for travelling & pleasure . And our family are very happy to stay in Grand Mercure - Singapore because very good services & very helpfull staff . I can ask anything about the transportation and the place can we go to there.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank honglieng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, May 9, 2013
Dear honglieng,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your stay with us; and you are satisfied the services rendered by our team.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
2 reviews
Reviewed May 6, 2013

Hotel is close east coast, just few mins walk to east coast. Hotel location is not such downtown but quiet place with lots local nice restaurants around, shopping mall just opposite. And hotel provide free shuttle to airport.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Chinaruby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, May 7, 2013
Dear Chinaruby,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your stay with us; and you are satisfied with our location and complimentary airport shuttle services.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services useful.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Property: Grand Mercure Singapore Roxy
Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#58 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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