We stayed here for 3 days during the last leg of our Singapore/Malaysia trip. Wanting to give our daughter a treat at the Universal Studios Singapore. We chose Roxy because of the close proximity to our relatives' homes and the to the city centre.
We reserved our rooms online. 2 rooms in total for 3 nights. Followed all requirments and gave our credit card details. However at the check in we were made to block off $2000.00 from our credit card. Not a good enough explaination was given as to why by the front desk lady named Precious.
I have stayed at the Hilton, Pan Pacific, Intercontinental and Rydges Hotels and none of these hotels ask for such a large block on customer's credit cards. A credit card imprint is taken yes and perhaps $100, but never have I come across a $2000 block, if it were not for my father who was travelling with us to loan us that $2000 we would not have any spending money for our holiday.
Next time we will be staying at other hotel brands other than the Grand Mercure.
I would however like to thank Mohammed in concierge and the the porters they were very friendly and knowledgable.
The rating would be higher if they didn't stuff it up at check in.
- Official Description (provided by the hotel):
- The Grand Mercure Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with COMPLIMENTARY SHUTTLE SERVICE. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, ACCOR, Ctrip TA and Agoda so you can book your Grand Mercure Singapore Roxy reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Mercure Roxy Singapore Hotel Singapore
- Grand Accor Roxy Hotel
- Grand Mercure Roxy Hotel Singapore
- Mercure Singapore
- Grand Mercure Singapore Roxy