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“Very convenient and great food”

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Grand Mercure Singapore Roxy
Ranked #64 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed November 5, 2012

The hotel is not one of the newer hotels in Singapore but I found it clean, comfortable and you can't beat the food in the restaurants for price and portions. The hotel is conveniently located across the street from a major shopping center that has pretty much everything you may need while in Singapore. I travel extensively and I would definately return to the Roxy my next visit to S'pore.

  • Stayed: October 2012, traveled on business
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    • Location
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1  Thank Rigcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore, and making us your preferred choice of accommodation in Singapore.

It is a pleasure to know you have enjoyed your business stay with us; and were satisfied with our location and cleanliness.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

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2,815 - 2,821 of 4,731 reviews

Reviewed November 4, 2012

stayed here for 2 nights and 3 days. The room is well-maintained, although the single bed is too small for asian. I enjoyed the breakfast buffet with different sort of food from asian countries.
will definitely come back soon!

  • Stayed: December 2011, traveled with friends
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Thank Malvinsty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore, and making us your preferred choice of accommodation in Singapore.

It is a pleasure to know you have enjoyed your stay with us; and were satisfied with our room and breakfast selection.

We have well noted your comments on the size of our single bed. For a more comfortable stay, you may wish to opt for a double bed during your next stay with us.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

A 15 min drive from Changi airport will get you to Grand Mercure Roxy, which is located opposite Park Parade shopping center, right on Marine Parade road. The location puts the hotel in a quieter part of Singapore, away from the more popular tourist attractions. However, trust Singapore's excellent public transport network to take care of that aspect. The hotel has two bus stops (Parkaway Parade & opp Parkaway Parade) just outside the main entrance and two (Roxy square & opp Roxy square) behind. It is a mere 10 min ride to the nearest MRT station. The hotel runs its own shuttle service to & from the airport every half an hour, starting from 6 AM(please check the exact timing from their website). The hotel has 17 floors with private access from 9th floor upwards. There is a gym and a swimming pool (& a tiny kids pool as well) on the 4th floor. The pool is just 15-20m long with a maximum depth of 1.2m. Both suite and king size bed category rooms are quite spacious. All rooms have the basic amenities except bottled water. Instead you will be greeted with a notice that states that tap water is potable and no less than singapore govt. ensures the highest quality of water supply. The staff is courteous though not always very efficient. It may take more than one call at times to the housekeeping or room service department to get things done. Bookings online are through accorhotels.com and that is likely to get you a better deal than popular websites like agoda.com etc. We even got a free upgrade without asking for it and were handed over an EZ link card each on arrival by the hotel that included a free boat cruise and an entry to the bird park. All in all it's a good hotel. Nothing extraordinary but it will certainly not leave you feeling fleeced...

Stayed: October 2012, traveled with family
5  Thank SNacim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and were satisfied with our location, room, newly renovated swimming pool and gym, and complimentary shuttle services.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

Please accept my most sincere apology as some of your requests were not attended promptly. You can rest assured we have shared your feedback in details with our departmental heads to reinforce back to their team on the importance of timely attention to our guests’ needs.

We have also noted your comments on the absence of complementary bottled drinking water in the rooms. In light of our commitment towards being environmental friendly, we encourage our guest to drink from the tap that runs safe drinking water guaranteed by the Singapore Government. Alternatively, guests may consume the bottled mineral water from the mini-bar at a minimal charge.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2012

Stayed 1 night at the Mercure Roxy, it is 15 mins from the airport in the Katong district and about 15 mins to the city centre. The hotel has a shuttle bus service to and from the airport.
The room was a decent size and comfortable although the mattress was on the firm side.
Not a place for good shopping but not a real problem if u are only there for a stop over.
There is a Mc Donalds and Starbucks opposite the hotel by using the road crossover.
The room cost was reasonable considering hotel costs in Singapore

  • Stayed: October 2012, traveled as a couple
    • Value
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    • Service
1  Thank portmagpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us; and were satisfied with our room, location and complimentary shuttle services.

Our hotel is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2012

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Alext0ng
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 15, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 2, 2012

Good place for 3-4 days in Singapore if you don't like crowded places but prefer a comfort stay. Free shuttle-bus is available from/to Changi airport (around 15 minutes). If you a limited on time in Singapore - Parkway Parade shopping centre is 5-minutes walk from the hotel, also there are McDonalds (24h), local food court, Fair Price Finest supermarket (with a wide choice of food, fruits and even sushi!) and East Coast park for evening walks. Bus stop to Marina Bay or Victoria street - on other side of Roxy Square. Stay here if you are tired of budget and "cozy" hotels with a thin walls somewhere in Bugis...

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Svirepij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and were satisfied with our location and complimentary shuttle services.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2012

No complaints about this hotel! We had an excellent stay there during our honeymoon.

The room was spacious and updated, nice bathroom as well. Always great to have free wifi throughout the hotel, even by the pool - very appreciative of that, as we like to be able to consult trip advisor for food suggestions while we travel abroad.

The gym was nice, not large, but never crowded. The pool is beautiful, offering a nice view, and poolside service was great too.

The buffet was good! Nice selection, excellent croissants, and an omelet station. I only wish they would serve the coffee. I'm always nervous walking with a cup of hot coffee through a restaurant.

Location isn't bad. There are bus stops right in front of the hotel, and it's a fairly simple bus system to navigate. We were able to use it easily.

And lastly, and certainly not least - on the day we checked out, we were able to check our baggage with the concierge, use the pool all day, and then use the showers in the gym (which had towels, soap, and hair dryers) before heading to the airport . Sometimes, it's these things that make all the difference.

Would definitely stay there again!

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Sycamoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 5, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us and were satisfied with our room, complimentary internet services, newly renovated gym and swimming pool, buffet selection, location and services rendered by our team.

Please allow me to explain that we do serve coffee at the tables. I apologise if this was not effective during your dining experience.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range: $113 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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