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“OK for overnight stop over”

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Grand Mercure Singapore Roxy
Ranked #63 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed November 3, 2012

Stayed 1 night at the Mercure Roxy, it is 15 mins from the airport in the Katong district and about 15 mins to the city centre. The hotel has a shuttle bus service to and from the airport.
The room was a decent size and comfortable although the mattress was on the firm side.
Not a place for good shopping but not a real problem if u are only there for a stop over.
There is a Mc Donalds and Starbucks opposite the hotel by using the road crossover.
The room cost was reasonable considering hotel costs in Singapore

  • Stayed: October 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank portmagpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us; and were satisfied with our room, location and complimentary shuttle services.

Our hotel is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,857 - 2,863 of 4,772 reviews

Reviewed November 2, 2012

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Alext0ng
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 15, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 2, 2012

Good place for 3-4 days in Singapore if you don't like crowded places but prefer a comfort stay. Free shuttle-bus is available from/to Changi airport (around 15 minutes). If you a limited on time in Singapore - Parkway Parade shopping centre is 5-minutes walk from the hotel, also there are McDonalds (24h), local food court, Fair Price Finest supermarket (with a wide choice of food, fruits and even sushi!) and East Coast park for evening walks. Bus stop to Marina Bay or Victoria street - on other side of Roxy Square. Stay here if you are tired of budget and "cozy" hotels with a thin walls somewhere in Bugis...

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Svirepij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 15, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and were satisfied with our location and complimentary shuttle services.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2012

No complaints about this hotel! We had an excellent stay there during our honeymoon.

The room was spacious and updated, nice bathroom as well. Always great to have free wifi throughout the hotel, even by the pool - very appreciative of that, as we like to be able to consult trip advisor for food suggestions while we travel abroad.

The gym was nice, not large, but never crowded. The pool is beautiful, offering a nice view, and poolside service was great too.

The buffet was good! Nice selection, excellent croissants, and an omelet station. I only wish they would serve the coffee. I'm always nervous walking with a cup of hot coffee through a restaurant.

Location isn't bad. There are bus stops right in front of the hotel, and it's a fairly simple bus system to navigate. We were able to use it easily.

And lastly, and certainly not least - on the day we checked out, we were able to check our baggage with the concierge, use the pool all day, and then use the showers in the gym (which had towels, soap, and hair dryers) before heading to the airport . Sometimes, it's these things that make all the difference.

Would definitely stay there again!

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Sycamoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 5, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us and were satisfied with our room, complimentary internet services, newly renovated gym and swimming pool, buffet selection, location and services rendered by our team.

Please allow me to explain that we do serve coffee at the tables. I apologise if this was not effective during your dining experience.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2012

Usually the one thing you can depend on in the Accor hotels is a comfortable bed. No so with the Roxy. Very Hard Indeed! Everthing else was fine for an overnight stay. I am glad we weren't staying longer. We arrived late in the evening after a flight from Australia and flew out to Penang the next day. This hotel is located a short Taxi ride from the airport and the hotel provided a free shuttle back to the airport the next day which made it very good value indeed.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank realitychick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 5, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us; and were satisfied with our location and complimentary shuttle services.

We have well noted your preference for a softer bed. For your future stays with us, please inform us so that we can make the necessary arrangements for a softer bed to your satisfaction.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank praba3324
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 5, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 31, 2012

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kristanto W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 5, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#58 Luxury Hotel in Singapore
Price Range: $117 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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