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Grand Mercure Singapore Roxy
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Reviewed November 1, 2012
Fine for an Overnight Stay

Usually the one thing you can depend on in the Accor hotels is a comfortable bed. No so with the Roxy. Very Hard Indeed! Everthing else was fine for an overnight stay. I am glad we weren't staying longer. We arrived late in the evening after a flight from Australia and flew out to Penang the next day. This hotel is located a short Taxi ride from the airport and the hotel provided a free shuttle back to the airport the next day which made it very good value indeed.

Date of stay: October 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Ask realitychick about Grand Mercure Singapore Roxy
1  Thank realitychick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 5, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us; and were satisfied with our location and complimentary shuttle services.

We have well noted your preference for a softer bed. For your future stays with us, please inform us so that we can make the necessary arrangements for a softer bed to your satisfaction.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2012

Date of stay: October 2012
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Ask praba3324 about Grand Mercure Singapore Roxy
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 5, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 31, 2012

Date of stay: October 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Ask Kristanto W about Grand Mercure Singapore Roxy
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 5, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 31, 2012
SHORTAGE OF CERTAIN AMENITIES

I requested for additional mattress and have to make do with additional blankets due to high demand of mattresses. Perhaps the hotel should looked into it. There's also no life guard at the pool. I also realised there's no LIVE BAND at the lounge

Date of stay: October 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Ask TUABUILIM about Grand Mercure Singapore Roxy
1  Thank TUABUILIM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 5, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

Please accept my most sincere apology as we did not fulfill your request for additional mattress to be placed in your room. We have well noted your feedback for review and improvement.

We have well noted your suggestion to appoint a life guard at our pool, and arrange for live band performances at our lounge. You can rest assured we are reviewing your suggestion for improvement.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012
Not value for money

I stayed in Grand Mercure for 10 nights in a deluxe room for my business trip. I did't not use the free shuttle from airport because my flight was arrived at Changi on 6.10pm and the next shuttle is 7pm, which i do not want to wait for 50 mins. Since the hotel is providing shuttle service and the hotel and airport is only 15 mins away, why can't the hotel have more frequent shuttle?
Besides, I do not like the front desk staff, they are not freindly at all. When I ask them question about the hotel and information about the direction, they only give me short answer and never try to tell me more. Most important is that there is no guest behind me!
The room is okay and basic, not what i expect as a deluxe room. Too small and is old. Furthermore, the room cleaning is not as good as others hotel with same stars. They only do the basic clening and never arrange the table when it is mess with cosmetics and cosmetic bottle. And I just wonder why they took the bathrobe and never return, is not like i'm not using.
Good points are:
- There is a shopping mall just oppsite the hotel
- food court and restaurant around the hotel
- Staff (other then the fount desk staff) is polite and friendly. Credit to the bell boy and concierge staff.

P/S : Tips for the hotel: Ask your front desk staff smile and greet to guest sincerly.

Date of stay: October 2012
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Ask Snowy K about Grand Mercure Singapore Roxy
Thank Snowy K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded November 5, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

Please accept my most sincere apology as we did not meet with your desired level of service. Upon reading your comments, I have immediately further emphasized the service and cleanliness values, well deserving of a Grand Mercure standard, toward all my concerned Department Heads.

We have well noted your comments on the condition of our hotel. It is a pleasure to share that we have recently completed the upgrading works on the fourth floor; with a new landscape around the pool, new fitness centre, 11 new cabana style rooms with direct access to the pool, new function rooms and a brand new restaurant: breez bistro.bar, of which we hope you will be able to experience and enjoy during your next stay with us. We are also currently working on a comprehensive upgrading plan to progressively revamp the hotel in 2012 and early 2013.

Please allow me to explain that our complimentary shuttle services runs every 30minutes from Changi Airport Terminal 1, and hourly from Terminal 2 and 3. For guests who do not wish to wait for a long period at Terminal 2 and 3 for the next shuttle bus, they may take the Sky Train to Terminal 1 for an earlier shuttle service.

I am glad to read that despite the shortcomings you have mentioned, our Concierge team has impressed you. Your compliment will be shared with the team; and we are sure they will be highly motivated by your compliment.

We hope that you will not remain on this experience, and will give us another chance to serve your better during your next visit to Singapore.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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