We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel, and very accomodating!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Grand Mercure Singapore Roxy
Ranked #61 of 312 Hotels in Singapore
Certificate of Excellence
Mirabel, Quebec, Canada
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great hotel, and very accomodating!”
Reviewed November 1, 2012

No complaints about this hotel! We had an excellent stay there during our honeymoon.

The room was spacious and updated, nice bathroom as well. Always great to have free wifi throughout the hotel, even by the pool - very appreciative of that, as we like to be able to consult trip advisor for food suggestions while we travel abroad.

The gym was nice, not large, but never crowded. The pool is beautiful, offering a nice view, and poolside service was great too.

The buffet was good! Nice selection, excellent croissants, and an omelet station. I only wish they would serve the coffee. I'm always nervous walking with a cup of hot coffee through a restaurant.

Location isn't bad. There are bus stops right in front of the hotel, and it's a fairly simple bus system to navigate. We were able to use it easily.

And lastly, and certainly not least - on the day we checked out, we were able to check our baggage with the concierge, use the pool all day, and then use the showers in the gym (which had towels, soap, and hair dryers) before heading to the airport . Sometimes, it's these things that make all the difference.

Would definitely stay there again!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sycamoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, November 5, 2012
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us and were satisfied with our room, complimentary internet services, newly renovated gym and swimming pool, buffet selection, location and services rendered by our team.

Please allow me to explain that we do serve coffee at the tables. I apologise if this was not effective during your dining experience.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. Most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,596 reviews from our community

Traveler rating
    1,336
    2,299
    771
    131
    59
See reviews for
1,541
1,290
434
903
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (559)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
australia
Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 1, 2012

Usually the one thing you can depend on in the Accor hotels is a comfortable bed. No so with the Roxy. Very Hard Indeed! Everthing else was fine for an overnight stay. I am glad we weren't staying longer. We arrived late in the evening after a flight from Australia and flew out to Penang the next day. This hotel is located a short Taxi ride from the airport and the hotel provided a free shuttle back to the airport the next day which made it very good value indeed.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank realitychick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, November 5, 2012
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us; and were satisfied with our location and complimentary shuttle services.

We have well noted your preference for a softer bed. For your future stays with us, please inform us so that we can make the necessary arrangements for a softer bed to your satisfaction.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SINGAPORE
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 31, 2012

I requested for additional mattress and have to make do with additional blankets due to high demand of mattresses. Perhaps the hotel should looked into it. There's also no life guard at the pool. I also realised there's no LIVE BAND at the lounge

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TUABUILIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, November 5, 2012
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

Please accept my most sincere apology as we did not fulfill your request for additional mattress to be placed in your room. We have well noted your feedback for review and improvement.

We have well noted your suggestion to appoint a life guard at our pool, and arrange for live band performances at our lounge. You can rest assured we are reviewing your suggestion for improvement.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 30, 2012

I stayed in Grand Mercure for 10 nights in a deluxe room for my business trip. I did't not use the free shuttle from airport because my flight was arrived at Changi on 6.10pm and the next shuttle is 7pm, which i do not want to wait for 50 mins. Since the hotel is providing shuttle service and the hotel and airport is only 15 mins away, why can't the hotel have more frequent shuttle?
Besides, I do not like the front desk staff, they are not freindly at all. When I ask them question about the hotel and information about the direction, they only give me short answer and never try to tell me more. Most important is that there is no guest behind me!
The room is okay and basic, not what i expect as a deluxe room. Too small and is old. Furthermore, the room cleaning is not as good as others hotel with same stars. They only do the basic clening and never arrange the table when it is mess with cosmetics and cosmetic bottle. And I just wonder why they took the bathrobe and never return, is not like i'm not using.
Good points are:
- There is a shopping mall just oppsite the hotel
- food court and restaurant around the hotel
- Staff (other then the fount desk staff) is polite and friendly. Credit to the bell boy and concierge staff.

P/S : Tips for the hotel: Ask your front desk staff smile and greet to guest sincerly.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SKhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, November 5, 2012
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

Please accept my most sincere apology as we did not meet with your desired level of service. Upon reading your comments, I have immediately further emphasized the service and cleanliness values, well deserving of a Grand Mercure standard, toward all my concerned Department Heads.

We have well noted your comments on the condition of our hotel. It is a pleasure to share that we have recently completed the upgrading works on the fourth floor; with a new landscape around the pool, new fitness centre, 11 new cabana style rooms with direct access to the pool, new function rooms and a brand new restaurant: breez bistro.bar, of which we hope you will be able to experience and enjoy during your next stay with us. We are also currently working on a comprehensive upgrading plan to progressively revamp the hotel in 2012 and early 2013.

Please allow me to explain that our complimentary shuttle services runs every 30minutes from Changi Airport Terminal 1, and hourly from Terminal 2 and 3. For guests who do not wish to wait for a long period at Terminal 2 and 3 for the next shuttle bus, they may take the Sky Train to Terminal 1 for an earlier shuttle service.

I am glad to read that despite the shortcomings you have mentioned, our Concierge team has impressed you. Your compliment will be shared with the team; and we are sure they will be highly motivated by your compliment.

We hope that you will not remain on this experience, and will give us another chance to serve your better during your next visit to Singapore.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bribie Island, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 30, 2012

We only stayed one night at the Grand Mercure Roxy Singapore when we were in transit from our holiday in Europe. The bedroom and bathroom were well appointed and had plenty of space. This is a very large and busy hotel, and they were very organised. We arrived very early in the morning well before we could check in. However our luggage was labeled and immediately put in to a secure store. The reception also arranged for us to have rooms as soon as possible as one of our family was sick. There is good security as the accommodation floors require a lift pass to access those areas. We were also able to arrange a late checkout and leave our luggage in secure storage until we needed to catch the shuttle in the evening.

We were very pleased with the buffet as the range of dishes met our varied dietary needs, and the quality encouraged us to be tempted. Breakfast was particularly good and catered with both asian and western dishes.

The concierge was very helpful with providing maps and suggestions about where we could visit during out short stay.

We were also really pleased to be able to use the free shuttle bus to and from the airport. This was the initial reason we chose this hotel. There are also big 2 shopping centres very close by - one across the road, and one behind the hotel. The public bus stop is also outside the hotel.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BribieLiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, November 5, 2012
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and were satisfied with our rooms, dining options, location, complimentary shuttle services and services rendered by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Singapore hotels
Joo Chiat
Village Hotel Katong by Far East Hospitality
Ibis Singapore on Bencoolen
#63 of 312 in Singapore
6,382 reviews
Mercure Singapore Bugis
#104 of 312 in Singapore
543 reviews
Show Prices
Show Prices
Show Prices
Joo Chiat
Hotel Indigo Singapore Katong
Hotel Indigo Singapore Katong
#12 of 312 in Singapore
306 reviews
One Farrer Hotel & Spa
#13 of 312 in Singapore
905 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Mercure Singapore Roxy? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Mercure Singapore Roxy

Property: Grand Mercure Singapore Roxy
Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#56 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotwire, Agoda, ACCOR, Hotels.com, Priceline, TripOnline SA, Cancelon, Cheap Tickets, getaroom.com, HotelQuickly and Hotel.de so you can book your Grand Mercure Singapore Roxy reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing