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“Best hotel in Singapore”

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Grand Mercure Singapore Roxy
Ranked #65 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed October 17, 2012

Every Chinese New Year, we stay at this wonderful hotel. We always book early so we get our favourite rooms. They are at the end of a long corridor and they are connected:) In the morning, we would go and have a luxury buffet breakfast. If you have children, they would love the lion dance that happens every year.

Room Tip: Ask for connected rooms for families of 4 or more.
See more room tips
  • Stayed: February 2012, traveled with family
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Thank Mikel-Wong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded October 19, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your stay with us and were satisfied with our rooms, and enjoyed your breakfast with your family.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,


Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,964 - 2,970 of 4,866 reviews

Reviewed October 16, 2012

Last month me moved to Singapore to take a job at Changi Business Park. My company put me up at the Roxy - they upgraded me to a deluxe room and we spent a very happy 2 weeks there. Particularly liked the breakfast buffet and the proximity to the East Coast Park (you can walk there through an underpass).

Sleeps were good - we had a room at the end of the corridor. Views over the sea were lovely. Hard to fault.

  • Stayed: September 2012, traveled with family
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1  Thank Johan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded October 17, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and were satisfied with our location, rooms, and breakfast buffet selection.

Our hotel is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

It was wonderful to check-in to a bit of luxury after a long flight. The shuttle service from and to the airport is timeous and convenient. The 12h00 check-out is also very convenient as we had a late sleep-in. The room was very comfortable, clean and provided everything we needed. The bathroom was spacious and the toiletry items provided were above average standard. The bath is a decent size which is often not the case in hotels.
The location is perfect for over night stays but is a bit of a walk/drive from the main attractions.

  • Stayed: October 2012, traveled with family
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1  Thank VeroBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded October 16, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and were satisfied with our location, rooms, amenities, complimentary shuttle services and services rendered by our team.

Our hotel is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. It is of great fortune that our hotel is surrounded by various variety of local and international food to suit everyone’s taste buds.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

stayed here for 2 nites end of September, was advised to stay here from friends who have stayed here and was not let down.

courtesy bus picked us up very quickly from the airport, check in was a breeze, was my fathers first trip overseas and they gave us a free room upgrade and a couple of free drinks at the bar.

Rooms where very comfortable with amenities well stocked. bed was great to sleep in. air con worked well and shower had great flow and pressure

the guys at concierge desk were very help fully and knowledgeable with arranging tours and general info.

location is great, hawker food stalls and shopping center across the road. shopping center to the side of the hotel is great as well, wifi worked there while getting a massage in the shopping center!! the hawker food stalls were good but there were plenty of cheap restaurant and eating places on the street behind the hotel that seamed to have alot more people visiting them

short cab ride to Newton Circus, Botanical Garden and East Coast Seafood park - Chillie crab there is fantastic!!!

breakfast selection was amazing very fresh and tasty and heaps too choose from, just ask for a table not under the air con as it can get a little cold

shuttle bus back to the airport every 30 mins

will defiantly come back here when i return to Singapore

  • Stayed: September 2012, traveled with family
    • Value
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2  Thank Mafdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded October 16, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your stay with us; and were satisfied with our location, rooms, breakfast selection, complimentary internet services, complimentary shuttle services and services rendered by our team. Thank you for making us your preferred choice of accommodation in Singapore.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. It is of great fortune that our hotel is surrounded by various variety of local and international food to suit everyone’s taste buds.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

I had no idea that my partner and I would be so happy with The Grande Mercure Roxy Hotel prior to arriving. From the moment we walked in, until we walked out, we felt cared for and noticed. We will almost certainly go back there in April of 2013 when we will once again be passing through Singapore on the way back to Europe. The room was really nice and the bed was VERY good. Food was always good or better. The pool is heavenly. I like not being in the centre of Singapore; I think the East coast is much more relaxing, and East Beach Park (I think that is the correct name) is just a couple of blocks from the hotel, so you can stroll along the long beach, rent bikes (including those fabby tandem ones!), find lovely seafood restaurants.. Singapore has taken my heart this time around, and the hotel really helped in that process!

  • Stayed: October 2012, traveled with family
    • Value
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1  Thank Lindsay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded October 31, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your stay with us; and were satisfied with our room, dining options, newly renovated swimming pool, location, and services rendered by our team.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. It is of great fortune that our hotel is surrounded by various variety of local and international food to suit everyone’s taste buds.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

Very good service. Helpful and informative concierge team. Free shuttle to and from airport easy to arrange and free one-way bus to nearest MRT very handy to explore other areas cheaply and conveniently.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MrsK560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded October 15, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your stay with us; and were satisfied with the services rendered by our team.

Our hotel is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. It is of great fortune that our hotel is surrounded by various variety of local and international food to suit everyone’s taste buds.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2012

I stayed in Roxy many times because its value is quite good in Singapore compare to others, and it's one of the better Mercures that I've stayed. Overall impression is good, and the room service is very good. Location is quite convenience, easy to go out to look for food. But some of the rooms' carpet are quite dirty... Overall, it's still my choice of biz hotel in SG.

  • Stayed: August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank minicivic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded October 15, 2012

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your business stay with us; and were satisfied with our location and room services. Thank you for making us your preferred choice of accommodation in Singapore.

Our hotel is, indeed, conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries, shopping centres and many more; yet offers some serenity as compared to the hustles in the city area. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore. It is of great fortune that our hotel is surrounded by various variety of local and international food to suit everyone’s taste buds.

Getting around Singapore from the hotel is not an issue, as there are public transportations readily available in front of our hotel. We are glad that you, like most of our guests, have found our complimentary airport shuttle services to and from the Changi Airport and Paya Lebar MRT Station useful.

We have well noted your comments on the condition of our room carpets. It is a pleasure to share that we are in the midst of a comprehensive upgrading plan to progressively revamp the hotel in 2012 and early 2013.

At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Location: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Family Hotel in Singapore
#45 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range: $127 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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