I have stayed at this hotel on three separate occasions and this past time will be my last. I was highly disappointed. I know that this is a "good value for money" place but I am willing to pay more to not have to put up with the headaches.
For starters, my room was dingy. My view was a brick wall and so very little light came into the room. The bathroom was grimy including a nasty rust stain that ran down the side of the toilet. The toilet leaked as well, which made for a rather wet bathroom floor.
The shower temperature was finicky, guaranteeing either a very hot or a very cold shower, no in between. The AC was noisy and didn't seem to really cool anything down during the day. At night it was freezing.
The rooms do have nice flatscreen TVs but limited TV channels and hardly any were in English.
The breakfast was unimaginative. Granted they tried to have some sort of a buffet but no nice touches at all. When I asked if they had sambal or some sort of sauce for the sausages, they flatly said no. The restaurant staff were not very pleasant. The worst thing about breakfast was the tour groups. One would think that perhaps if the hotel is checking in large groups, the could stagger the breakfast so that it wasn't a mad rush at 7am. Be prepared to actually be pushed and elbowed out of the way. Not a nice start to the day.
The internet was ridiculous. You get access for one device per person (which is a bit insane in this day and age) but that rarely worked. In the evenings the internet would be "Full or busy" and so often I was unable to get online. This is difficult for people traveling for work etc etc.
The pool was tiny and not clean and the gym was also extremely small and not actually open for early morning workouts. However, with only one treadmill and one bicycle, it was easier to get a decent workout by running outside.
A few of the front desk members were kind but generally they seemed resentful, worked slowly and didn't do much to solve any problems.
It's too bad because with a few upgrades to the rooms, better wifi and better management of tour groups, the hotel could be quite nice. I however, am frustrated by the whole experience and will not be returning.
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- Also Known As:
- Quality Inn Singapore
- Singapore Quality Inn
- Quality Hotel Singapore
- Quality Hotel Marlow Singapore