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Quality Hotel Marlow
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      Reviews (323)
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      All reviewschoice hotelspiano loungelocal food stallsnice hotel to stayswimming poolfarrer parknearest mrt station isnon smokingsmall gymqueen bedbasic amenitiescomplimentary breakfastchoose this hotellittle indiaduty managerdayanfilipino
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      124 - 129 of 323 reviews
      Reviewed June 19, 2013

      The hotel is clean, spacious, bright and fresh-smelling, although it was the time when Singapore experienced a really bad haze spell. Food buffet had wonderful choices of Malaysian and Chinese food. Although the attendants were too eager to get the used dishes.

      The bathroom near the 2nd floor meeting room had this treshhold where I tripped often, as the lights turned on when I entered, so it was dark before the room brightens. I think that treshhold should be removed and the floors inside and outside the door way should be flush to prevent tripping.

      The meeting room was comfortable although the air conditioning control did not have thermostat that you had to turn off the air conditioning machine totally if the room became too cold and turn it back on again when you start to feel warm.

      • Stayed: June 2013, traveled on business
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      Thank EdProgayOz
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      Quality_Hotel_SG, Marcom Executive at Quality Hotel Marlow, responded to this reviewResponded September 12, 2013

      Dear Guest

      Thank you for your review.

      We very much appreciate your feedback and insights from your recent stay.

      We will look into the amenities and make the necessary changes. It will be our pleasure to welcome you again in the future.

      Warm Regards
      Faith Chen Fengyi
      Marcom Executive

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed June 1, 2013

      Reception staff were really helpful, meals were cheap (Except breakfast).
      But gym was really basic, could do with some improvement. Room service and cleaning were high quality, can't complain. Right next to a few bus stops so good transport links all round.

      Staff provided vital information about the town and where to go. Would gladly stay there again.

      Room Tip: Don't have breakfast here in the hotel, you will be charged around 30 SGD. Better to go eat elsewhere, for almost a sixth of the price. But for dinner the chef always knocked up some nice individual meals (not on the buffet though)
      • Stayed: July 2012, traveled on business
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      Thank AlBahati
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      Quality_Hotel_SG, Marcom Executive at Quality Hotel Marlow, responded to this reviewResponded September 12, 2013

      Dear Guest

      Thank you for your review.

      It's our pleasure to know that you have enjoyed your stay here.

      We have purchased new equipment for the gym. Yes, the bus stops are just in front of our hotel and this makes it convenient for you to travel to many major malls and tourist attractions within our proximity.

      Our staff were well trained to provide important travelling tips and information. We look forward to welcoming you back soon.

      Warm Regards
      Faith Chen Fengyi
      Marcom Executive

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed May 11, 2013

      The hotel has a beautiful exterior and convenient location, which is not far from the popular spots such as Orchard Road.

      The reception staff were efficient but it was a lengthy check in process. Our room was quite small and lacked character and decor.

      Breakfast presentation, service, and food quality were all below average & not what you expect from a four star hotel.

      Stayed: March 2013, traveled with family
      1  Thank AnnaJ1345
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      Quality_Hotel_SG, Marcom Executive at Quality Hotel Marlow, responded to this reviewResponded September 12, 2013

      Dear Guest

      Thank you for your review.

      Our goal is to provide a positively memorable experience to each of our guests and provide a home away from home. We apologise for the delay in your check-in. We have look into our processes and systems and we promise to make changes so as improve our services.

      We regret that the food did not meet your expectations. We are working with our team to improve on the standard.

      Warm Regards
      Faith Chen Fengyi
      Marcom Executive

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed March 22, 2013

      The brochure description was over-glossed - hotel/room did not match up to expectations at all. Room very disappointing, seemed smaller than average, not great bathroom either. Breakfast didn't come anywhere near good - ie: scrambled egg cold. Have stayed in cheaper hotels and enjoyed stay there far more. Would like to recommend, but in all honesty cannot.

      • Stayed: February 2013, traveled with friends
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      1  Thank Louise53
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      Quality_Hotel_SG, Marcom Executive at Quality Hotel Marlow, responded to this reviewResponded September 12, 2013

      Dear Guest

      Thank you for your review.

      We regret that our hotel did not meet your expectations.

      Our goal is to provide a positively memorable experience to each of our guests and provide a home away from home. Clearly, we failed you during your last visit. I would like the opportunity to speak to you in reference to your experience and work to resolve this as best possible. Please feel free to contact me at marcom@qualityhotelmarlow.com.sg to discuss this matter further.


      Warm Regards
      Faith Chen Fengyi
      Marcom Executive

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed March 4, 2013

      The room is typical for 3 star hotel.
      Just basic twin beds and small bathroom.
      It was OK for an overnigt accomodation.
      Worst nightmare was the breakfast buffet.
      The foods were terrible. I think the scramble egg was made out of powder.
      Horrible foods and coffee!!
      Never go back if I can help!!!

      • Stayed: March 2013, traveled as a couple
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      Thank irxraydoc
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      Quality_Hotel_SG, Marcom Executive at Quality Hotel Marlow, responded to this reviewResponded September 12, 2013

      Dear Guest

      Thank you for your review.

      We regret that our breakfast buffet did not meet your expectations. We value your response and it is through your valuable feedback that we are able to make progress in the services provided to our customers.

      We now offer an executive menu for breakfast at the lounge. We look forward to hosting you in our hotel for your next visit in Singapore.


      Warm Regards
      Faith Chen Fengyi
      Marcom Executive

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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