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“Lovely staff”

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Rucksack Inn @ Lavender
Ranked #31 of 223 Specialty Lodging in Singapore
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Lovely staff”
4 of 5 bubbles Reviewed December 30, 2013 via mobile

I stayed at this hostel together with a friend. Place is lovely! Staff is very very helpful. Give a lot of good recommendations. The hostel is also very clean! We stayed in a 14-bed mixed dorm, that was OK but the beds are so close to eachother, maybe a bit too close. I personally consider 14 beds as too much for such a small room (although I understand Singapore is very expensive when it comes to rent). But loved Singapore, keep up the good work!

Stayed December 2013, traveled with friends
Helpful?
1 Thank Anouk155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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255 reviews from our community

Traveler rating
    133
    86
    30
    3
    3
See reviews for
15
32
108
12
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 29, 2013

We stayed at Rucksack Inn, Lavender for total of 5 nights with my friend recommendation.We used to stay in a hotel before we decided to experience how life's living in a domitory with children. We really love it and miss our stay @Rucksack Inn Lavender. You will feel like home especially for family with Kids. The hostel provide free breakfast (bread, peanut, butter & jam) & free flows of coffee & tea, including unlimited free WIFI usage. Location is good, walking distance to Mustafa Mall & Boon Keng MRT station. Elina and her staffs were nice, friendly and attentive. With their great services and many extra things makes them sparkle. This is our most memorable stay in Singapore. I can't say enough good things about Rucksack Inn, Lavender.We enjoyed every minutes of our stay at Rucksack Inn, Lavender.

A BIG thank you to Elina & my dearest friend, Janet for an early birthday surprise @Rucksack Inn, Lavender. No words can describe how thankful, touching and best memorable birthday gift I had ever had.

Room Tip: Everything was hassle free about our stay@Rucksack Inn, Lavender. Staff are nice, friendly. Excellen...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JuneYong0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

It is really lovely place to stay! Very friendly staff that can help you to organize your time in Singapore. It is near to the lavender and boon keng mrt (~10min). If you prefer to walk you can go directly to the bras brasah mrt (~20-30min).

Perfect place to stay for a long time.

  • Stayed November 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelling_humpster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
64 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed December 19, 2013

The staff here is cool and will give you great tips to visit Singapore. Free wi-fi. 5-10 minutes walk from 2 metro stations, giving you access to the whole city.

However, following a change of plans, we decided to leave 1 day sooner. Even though we warned them 2 days before, they refused to reimburse us because we warned them "only" 43 hours in advance (and not 48 as stated in their policy). Of course, they were only sticking to their policy, but it really wasn't cool from them to be so inflexible.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Racal24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elina T, Owner at Rucksack Inn @ Lavender, responded to this review, December 25, 2013
Thank you for your positive comments about our staff and location. We will continue to do what we are best at - making our guests feel at home and making Singapore easy to navigate around from where we are. I am sorry that we were unable to meet your expectations with regards to the cancellation policy. I seek your understanding on this matter as we had to reject another guest's reservation due to your booking. I sincerely hope that you retain the good memories about your stay at Rucksack Inn as we had enjoyed interacting with you. We would be delighted to see you again if you come to Singapore in future. Here's wishing you success in your endeavors!

Sincerely,
Elina
Owner, Rucksack Inn @ Lavender
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi, Vietnam
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed December 13, 2013

I and my mum lived here for one night, that was the most terrible night in my life, 24 SGD each person, mixed room, very noisy, I couldn't sleep at all, the WC 's door is rotten. That night my mum fell stumbled and fell down, bled a lot. But then I asked receptionist for some First aid they said no, they said we could use tissue, oh my god.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vuthithuha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elina T, Owner at Rucksack Inn @ Lavender, responded to this review, December 25, 2013
Dear Vuthithuha

I read your comments with a heavy heart. All of us at the hostel try our utmost to make sure that every guest feels comfortable and cared for. Please accept my sincerest apologies for our receptionist having come across as insensitive and uncaring towards you & your mom during your stay with us in July 2013. We assure you that our guests' well-being is very important to us. Your experience has helped us to improve ourselves; there is now a well-equipped first aid box and we learn to be more aware of how our response may come across to our guests.

Regarding the bathroom / toilet door, I have to clarify that it is not broken; it is a sliding bi-fold door. As to the noise level you experienced in the dorm, while we try to encourage all guests to keep the noise level down after 11 pm, it is regrettable that there are some instances where we have problems enforcing the etiquette. We will continue to remind guests to keep their volume down after 11 pm.

Rucksack Inn is committed to making all guests feel welcomed and cared for; your feedback has helped us. Feel free to email me at elina@rucksackinn.com for further feedback. Thank you and here's wishing you & your mom good health.

Sincerely,
Elina
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed December 8, 2013

We ended up here by accident, but one we should be greatful for. We loved it. The facilities are very clean, with IMac computers, free and unlimited wi-fi and breakfast and a tv with movies, ideal for rainy nights in Singapore (almost everyone). The laundry is great and very important, considering the need to wash your clothes after hot days. But on top of all this, the best thing, by far, is the people working in it. The hostess could perfectly be a tourist guide of the city and will answer any question you ask her as precisely as it could be. In addition to this, some long term guests make the place feel like home and will also help you with anything you want to know about the city. Fabulous place in an amazing city, will certainly be back some day!

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pablo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 4, 2013

Went for 5 days and 4 nights stay here last October and it was awesomely great! Just like being home. The facilities were comfortable, clean and safe! The crews were so friendly, helpful and welcoming! Free wifi & breakfast! I love the vibrant, colourful and relaxing environment! Thank you so much for the heart warming services, will drop by again someday!

  • Stayed October 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank May m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rucksack Inn @ Lavender

Property: Rucksack Inn @ Lavender
Address: 280 Lavender Street, Singapore 338800, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service
Hotel Style:
Ranked #31 of 223 Specialty Lodging in Singapore
Price Range (Based on Average Rates): $
Hotel Class:2 star — Rucksack Inn @ Lavender 2*
Number of rooms: 7
Official Description (provided by the hotel):
Guests will find all of the finest amenities in this Singapore's most awarded hostel. We have expanded to accommodate 150 pax, BIGGER and BETTER! This is a service-oriented hotel that provides comfort and cleanliness at excellent value. Guests will find a wide range of options from dorm beds, to private rooms to the latest pod-style beds. There is also an alfresco rooftop for you to hang out at, for breakfast, to chill and to exchange travel stories with other travellers. Centrally located - 7-minutes walk from the nearest MRT subway station,3 minutes' walk to mouthwatering local food centre at local prices, less than half hour walk to heritage areas Kampong Glam and Little India, direct buses and trains to Chinatown, Orchard Road, Marina Bay Sands, Clarke Quay, Museums and Harbourfront (Universal Studio of SIngapore). It is ideal for visitors on transit and visa application as it is only 15-minute away from the Immigration Checkpoint Authority and direct buses lead to the embassies. Visitors going to and coming from Malaysia also find the hostel convenient as Singapore-Malaysia-Singapore buses are only 15 minutes away. Direct buses lead to cheap shopping areas like Bugis Street and Arab Street. Guests are entitled to special discounted tickets to tourist attractions such as Universal Studios, SEA Aquarium, Zoo, Night Safari, Gardens by the Bay and many others. You can get more information when you check in at the reception. ... more   less 
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