We stayed in Mercury Backpacker Hostel for three nights. We had reservated it 2 month before a room for three persons, because we knew that during holidays in August it is hard to find a cheap room in Singapore. When we arrived at 11.30 PM the staff told us, that there is no reservation for us. Luckily we had printed out the confirmation and showed it. After letting us wait 30 minutes, they find our reservation on their computer and told us, that they forgot it. That happens sometimes, so it would have been ok for us but they didn't even apologize for their fault and were very unfriendly to us. They told us, that we have reservated too early, so they forgot us. After letting us wait another 30 minutes, they said that they have dorm beds where we could stay, but the beds are more expensive than the private room we had booked, because the rates got higher now. We got this good rates because we reservated early - for this hostel it seems to be too early... They also told us, that we wouldn't find a three-person- room in Singapore now, because all cheap accommodations are fully booked - and we should be happy that they offer us the dorm beds. After some more discussing we got at least the dorm beds for the price we booked a private room and one night 30S$ discount. This was ok for us, but it was not right from the hostel. They knew that we had no chance to get another accommodation and saw a good way to make money with us.
The dorm bed room was for six persons and was small, but clean. There are up to 20 people on one floor which share four showers and only one toilet. The shared bathroom also could be cleaner. The jacuzzi and the furniture on the roof-deck are older than at the pictures on their homepage.
All in all I do not recommend this hostel. The staff is not very friendly and just wants to make profit. If you want that someone takes care of you as a guest and your reservation: do not stay at Mercury Backpacker Hostel!
- Official Description (provided by the hotel):
- Mercury Backpackers' Hostel is the largest backpackers' hostel in the vicinity of Lavender Street, Singapore. The hostel is new, comprising 4 1/2 storey building painted Orange, symbolizing "Bright & Lively". The hostel can accommodate 90 patrons, its entire premise are fitted with security cameras and is fire safety certified. The hostel stuff are in a brand new condition and rooms can accommodate 3 to 6 persons. The rooms are designed with different themes. Special rooms are created for Families and Female patrons. All bedding set used is equivalent to the standard of 4-5 stars hotels. Wooden bed frames were introduced to reduce noise. Patrons are issued with individual cupboards for safe-keeping of their belongings. Cupboards come with a special Magnetic Key Tag scan lock. Reading light, shelves and charging sockets are also provided. There are plenty of shared showers & toilets on every level as well as hot/cold water. Washing basins have Hair-blower devices. Coin-operated washing machine is also found within the vicinity. Vending machines for Cold drinks are sited at the reception area. We provide Warm & Hot water and free used of our microwave oven. The hostel reception is operated 24 Hours. Our friendly staff can help with your Questions & Queries. There is phone-intercom service to reception on every level. The premises have 'WIFI' and unlimited FREE internet access available, extra computers were also catered. Bonding area was introduced for interaction on all levels. The most attractive feature of the hostel is the 6 person's Relaxation Jacuzzi Pool on designed roof-top garden, Sun-Tanning beds and BBQ equipment are also available. We may have the best accommodation, security system and facilities provided but it is most important for us is to provide the best service to ensure you have the best, cosy, clean and comfortable stay with us during your visit. Mercury Backpackers' Hostel Rooms Details: Per Bed Space, Mixed Dorm/ Female Dorm - Shared Bathroom (Shared Double Bunk Bed, in 4 or 6 Bedded Room) Entire Room - Triangle Room, Mixed - Shared Bathroom (Room for 3 people - 1 double bunk bed & 1 single bed) - Family Room, Shared Bathroom (Room for max. 2 Adults & 2 Children's - 1 Queen Size & 1 Single Bed) ... more less
- Reservation Options:
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- Also Known As:
- Mercury Backpackers' Hostel Singapore