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All reviews fragrance hotel riverside clarke quay rooftop pool rooms are small place to sleep mrt station close to china town convenience store clean hotel fantastic location bars and restaurants central location bus stop min walk room size shopping mall little india
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Reviewed December 12, 2019 via mobile

It's walking distance to Clarke quay where many food restaurant are located, very busy street. Room was small hardly 1 bag can fit in. Bathroom door could not be latched, hence it was air conditioned as well. It's cheaper compared to many other hotels in Singapore, just wished it was a bit bigger and clean. Our room had no windows.

Date of stay: December 2019
Trip type: Traveled as a couple
Thank DJ P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Guest Experience Executive at ibis budget Singapore Clarke Quay, responded to this reviewResponded December 19, 2019

Dear DJ,

Thank you for sharing your feedback with the Hotel Team.

As a city-state island with one of the most densely populated countries in the world, land is scarce here and hence, many accommodation properties do not offer a very large room size.

We have taken note of your opinions for they are valuable and essential for us to continuously improve our services.

Best Regards,
Davin
Guest Experience Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2019 via mobile

This hotel suits a budget conscious traveller to singapore.
It's in a great location and about a 5 min walk from Clarke quay underground MRT station and Clarke quay itself.
Plenty of bars, shops and restaurants nearby at Clarke quay. Theres a 7/11 right next to the hotel too for soft drinks and such.
The room is compact but doesn't feel small. Its comfy and clean.
Looks as though its recently changed hands to IBIS and still has it's old name of Fragrance Hotel on the front.
Staff on the reception were friendly and helpful. You can buy tour tickets at a discounted rate from reception too.
The only downside is that the room has no safe.
Towels are provided along with shampoo and shower gel.
Overall I was very happy with this place.

Date of stay: December 2019
Trip type: Traveled solo
Thank michaelmQ5247UP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Guest Experience Executive at ibis budget Singapore Clarke Quay, responded to this reviewResponded December 19, 2019

Dear michaelmQ5247UP

Thank you for choosing to stay with us.

We are pleased that we were able to meet most of your stay expectations.

As this is an economy-tier hotel, not every room may have safes but we are striving towards providing one for every guest.

We appreciate your review and thank you for choosing ibis budget.

Best Regards,
Davin
Guest Experience Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2019

The room was small , aprox 9 m2, so small that i only could open one lugguage, my wife oppened hers after i have closdd mine. No place to put anything only a bed and a single aile on the side of it.
Don't even think on taking a bath on the rooftop pool.
The single thing to appreciate is that is close to 2 main metro(MRT) lines Little India and Rochor station.
Breakfast the same every day and spiced with no options.

Room tip: Close to Mrt -metro stations and clean
Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
Thank Jonilica81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Guest Experience Executive at ibis budget Singapore Clarke Quay, responded to this reviewResponded December 19, 2019

Dear Jonilica81,

We are sorry to hear that the rooms were not up to the standard you had come to expect from us.

With Singapore facing increasing land constraints, it is a common trait to see accommodation properties offering rooms that are small in size. This is also becoming an acceptable trend now, in consideration that many travellers spend their entire day out exploring the sights of Singapore and only return to the hotel at night for rest.

The Hotel Team looks forward to be of service to you again.

Best Regards,
Davin
Guest Experience Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2019 via mobile

Clean and friendly budget hotel.
Appreciated swimming pool and exercising equipmet.
Reception friendly facilitating.
Very good location and easy access to most of the visitable objects.
Available public transport and shopping malls next to it.

Date of stay: November 2019
Trip type: Traveled with friends
Thank 753mariusb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Owner at ibis budget Singapore Clarke Quay, responded to this reviewResponded November 28, 2019

Dear Guest,

Thank you for your perfect review and compliments for ibis budget - Clarke Quay, and our rooftop pool, in addition to the wide range of amenities readily available in our immediate vicinity!

It has been our utmost pleasure to have provided you with a wonderful ibis experience, and we certainly look forward to having you back with us very soon.

Best Regards,
Thaddaeus
Guest Experience Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2019

Great location, central,walking distance to Chinatown, riverwalk, many restaurants.,
Clean, quiet,comfortable rooms, swimming pool on top floor.
Front desk staff are friendly and helpful. Jessica was especially helpful with booking
More nights, and visas for Thailand! Thank You!
Great Value for location!

Room tip: 5 or 6 floor near pool.
Date of stay: November 2019
    • Value
    • Location
    • Service
Thank 555Ted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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