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“Good location, Good Value”

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Fragrance Hotel - Riverside
Ranked #140 of 312 Hotels in Singapore
Hong Kong, China
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good location, Good Value”
Reviewed December 27, 2013

The hotel is located 5 minutes from Clarke Quay MRT, about 10 mins walk from Chinatown, and walk to the Marina is easily doable.

We arrived at 3am after a late flight and the staff were helpful and efficient. We had free WiFi included in our stay and it was accessible from everywhere. The room we had was comfortable, although a little small (very common throughout Asian cities). The bathroom was a wet room, so remember to remove your towels before you shower! The room looked as though it had been renovated recently and the whole hotel was clean.

One day we had breakfast where they give the vouchers for, if you pay for it with your stay. I would avoid this it all costs, the breakfast was poor quality and we didn't go back. There are many places in Clarke Quay you can go to.

If you want to spend hours in your hotel, then you might mind the room small, but Singapore is there for exploring and you are in a great location at the Fragrance Riverside. We were only in our room to sleep and it was perfect and reasonably priced. There is a mini gym (one treadmill and one cross trainer) and a small pool as well at the hotel

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flyingbreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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811 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
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  • Swedish first
  • Thai first
  • Any
English first
Quezon City, Philippines
2 reviews
Reviewed December 20, 2013 via mobile

Rooms are small, fitting two single beds and some extra space for the dresser and a bit of storage space. But very comfortable if you know how to organize your stuff. It's not a room made for partying, but it's better to party outside anyway.

What I personally didn't like was the small bathroom. Whenever I showered, the toilet will always get wet. There is no way not to get it wet. It's just a pet peeve of mine when it comes to hotels.

The staff were also very friendly and helpful.

Stayed December 2013, traveled with friends
Helpful?
Thank justinbreathes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 16, 2013

The location of this hotel is pretty ideal, its a 5 minute walk away from the Clarke Quay MRT station which makes it very convenient for me & my friend to roam around Singapore city.

The walk from the lift to my room was horrible, like some of the reviews here, we had to run to our hotel room, the smell of the 'fragrance' was unbearable! We're just grateful our room does not smell as bad.

The room size was small as expected, most importantly, its clean and comfortable for our 2 nights stay.

Overall, if you're looking for a budget hotel around the city, this would be your best choice :)

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yuu92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exmouth, Australia
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 11, 2013

Stayed for 3 nights in November. Price is reasonable for what else Singapore has to offer, yes rooms are small but we weren't in Singapore for the hotel.Location is prime in relation to public transport system,China Town,Clark Quay etc.We chose to eat out with breakfasts nearby at "Hans" & main meals in China Town.Staff were friendly & helpfull. Would return here again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Exmouthviet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Douglas, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 7, 2013

Room the size of a shoe box. A $20 a day up grade gave me WiFi and a window! If you are claustrophobic this is definitely not the place for you. (Check if your room has a window, many dont). If you want hot water you have to turn the hot water service and the water was brown in the white sink. You have a wet room shower that they have managed to squeeze a toilet and basin in-everyrthing gets soaked when you have a shower. The pillows are rock hard and feel like they have sand or small beads in them. It is a good location and the staff were very nice. Dec 2014

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sleh2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Singapore hotels

Johor Bahru District, Malaysia
Level Contributor
234 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 355 helpful votes
Reviewed December 4, 2013

If you are looking for a place to stay for a short break in Singapore - this might just be what you have been looking for. The hotel is really well placed for some of the major tourist attractions, Clarke Quays is only a 5 minute stroll away, Raffles 20 minutes away. Check in was faultless, we arrived 3 hours early, expecting to leave our case with the hotel and check in
later. Fortunately our room was ready and waiting. Room albeit on the small side had everything you would need. It was exceptionally clean, high quality bed linen but best of all it was quite. Complimentary tea, coffee and water are supplied along with toiletries.
Great Place for a short break.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 4, 2013

We have booked for 4 nights for a family room (i.e. 3 adults). When we arrived at the hotel and check in it was almost midnight. The room they book us was so tiny (see other reviews about tiny rooms). Basically with our three luggages, you literally only have 3 steps and that's it! No more room to move! It was that tiny that we complain as this was misleading. We have booked for a family room, and the room they have book us was a double and trying to squeeze a tiny bed at the side. They told us they will look into this the next day.

The next morning they told us we have another bigger room at room 206 for us. This is where the nightmare begins!!....

As we move to room 206, we went out for the whole day, as most tourist would do. By the time we got back to the hotel, it was way pass 10pm. Not long inside the room we notice cockroaches!! Not one, or two....but dozen of them!! Even more than 20!!! They were crawling around on the floor, up the wall, beside the bed, and even a few of them in the bathroom!!!
It was so disgusting that we call someone to sort this out. They try to spray but nothing really work. These inserts just keep coming out. What makes matter worst was Singapore was our last stop over. We have traveled for 2 weeks to Japan and South Korea and were heading back to New Zealand. So during our visit to Japan & South Korea, we have purchased lots of foods and items from there to bring back to NZ. If anyone has been to NZ, they will understand how strict the quarantine rules are. If the custom officer find any sort of animals (dead or alive) everything will be destroy and we will have to be quarantine. We were so worried that cockroaches might be inside our bags. We were sorting our bags out till 3am in the morning! We didn't even have enough sleep that night.

The next morning, we couldn't stand another night at this hotel anymore. We moved out to another hotel and requested refund for 3 nights.

If you ask me what is good about this hotel, I will say nothing. There are so many other hotels in Singapore that is cheap as well as better location.

CONS:
• Service was really bad. The manager didn't bother to call us, nor did he want to take any responsibilities about the cockroaches. He even told us to write a complain email to the complain officer at head office and they will sort this out. Basically he has nothing to do with this.

• As of today (being 5 weeks) since the initial email from head office regarding my refund, I have not yet receive anything. You can see this company did not want to take any responsibilities nor pay you back.

• This hotel brand 'Fragrance' hotel is not only budget but they are associated by 'charging by the hour' - i.e. prostitute, this is especially true especially around the Geylang hotels. You can search online and will notice the 'love hotel' image associated with this group of Fragrance hotel.

• Tiny room, not even sound proof wall, and poor shower pressure. We can hear everything what is happening next door. Furthermore, shower is with the bathroom and you will get the whole floor as well as the bathroom seat all wet.

• I wouldn't even call this place 'budget'. Yes it close to MRT, but Singapore is small and you can get to any MRT easily. Plus the hotel we later stay, was so much better and the rate was the same! Plus free buffet breakfast!


All in all, if you want to stay in a tiny room with poor service - stay here. If you want to live with disgusting cockroaches and poor image of being a love hotel - then stay here. Otherwise.....AVOID AT ALL COSTS!!!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank laughogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fragrance Hotel - Riverside

Property: Fragrance Hotel - Riverside
Address: 20 Hongkong Street Fragrance Hotel - Riverside, Singapore 059663, Singapore
Location: Singapore > Singapore
Amenities:
Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
Ranked #140 of 312 Hotels in Singapore
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fragrance Hotel - Riverside 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Fragrance Hotel - Riverside Singapore

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