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“Tiny rooms”

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Fragrance Hotel - Riverside
Ranked #163 of 317 Hotels in Singapore
Reviewed November 24, 2013

I know it's at the cheaper end of hotels in Singapore but Riverside still comes in at UD 100 per night and is the flag ship of the Fragrance Singapore group. The rooms are astoundingly small - hardly even room to stretch my legs!

The breakfast was very poor - you have to make do with a choice of 4 fixed breakfasts - all are overloaded with cholesterol - no healthy food options; and the restaurant staff are particularly unhelpful when it comes to trying to negotiate a choice. Also, if you stay for a few nights - why would you always want the same breakfast?! Seems a baffling rigidity for guests to endure.

As a final sore point for me, I paid for internet yet was unable to detect their router for my entire stay. it seemed as if their ISP had blocked my IP address for some reason. This meant I had to go downstairs to the lobby every time I wanted to do anything online - hardly conveneient. Their IT dept were unable to resolve the problem for my entire 5 night stay.

The only consolation was that the manager gave me a free upgrade - from an impossibly small room to a very small room - this helped the hotel avoid a score of 1 from me. :)

Plus, the lobby staff are actually quite helpful and pleasant.

Note: you pay a huge premuim for being in this part of central Singapore - Clark Quay. Better to stay a little further out and getter a better hotel and prices, and catch the tube (MRT).

  • Stayed: November 2013, traveled as a couple
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Thank Zambezikid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 19, 2013

The room suited our purposes. The hotel is in a good location, close to MRT, China town and the river. $320 au for two nights executive double room which had a window. The bathroom is small and the shower is in the corner by the toilet with no cubicle so your just showering in the bathroom by the toilet. Check in process took awhile. Wifi $10 For 24 hrs and worked fine.
We were allowed to leave our bags there after check out which was very handy.

  • Stayed: November 2013, traveled as a couple
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1  Thank pazDunedin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2013 via mobile

We paid about $122 USD a night ($100 plus taxes and service charges) for this room, so my review is for hotels in this price range.

PROS:
- Relatively cheap. Singapore's an expensive city, and I didn't think I'd be able to find a decent hotel for $100 USD a night. You can easily pay $300 or more. Relatively low price is the #1 reason I would recommend this hotel. Price and...
- Great location! Convenient to the MRT and everything else downtown. Near the river that flows through the central area.
- Rooftop pool.
- Staff was friendly and provided excellent, fast service.

CONS:
- NO WINDOWS! Seriously, we were in a room that didn't have a window! In the U.S., fire codes would make that illegal!
- The room was VERY DAMP. Probably because it didn't have a window. It smelled mildewy. The windows were fogged up even when we hadn't showered recently.
- There is a single-room hot water heater, and it doesn't hold enough hot water for two sequential showers. You and your partner can take turns with who gets the lukewarm shower!
- Walls are very thin, we were woken up by people speaking at normal volume in the hallway. If you're out late the previous night, forget about trying to sleep in.
- Only one outlet in the entire room, and one in the closet. Luckily we brought a hub that charges multiple devices at once!
- Restaurant where you get the free breakfast is SLOW at peak times. Annoying when you're trying to get out the door in the morning. There are 4 breakfast dish options -- the first day, we were asked if one of the two that had meat in it was ok... uh... no. We were told that the one of two vegetarian options would take "a long time." So we got the other one, and 20 minutes later we still hadn't gotten our food! I asked about it, and were then asked if it was okay for them to make us something entirely different -- so had they not even started our order??? The other two days, we came at off-peak hours, and service was better.
- Wifi is flaky, every time it kicks you out, you have to reenter the access code. Regardless, you have to get a new code from the front desk every 24 hours.

Stayed: November 2013, traveled as a couple
Thank GGxGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2013

It seems to me that most budget hotels rooms are this sort of size so you would have to pay a lot more if you want big. We stayed here on the 8 November 2013 and can only say that the room was spotlessly clean as were the corridors, foyer and even the staircase. It's fairly near the the MRT Clarke Quay and all the amenities of that area. At the price paid we could not fault it.

  • Stayed: November 2013, traveled as a couple
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1  Thank Gunner47Beaconsfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

this is just what we need from a small hotel. despite the small rooms which is the same as other small hotel within price range, overall is quite good. the room is clean which is the most important for us. the location is very nice. 2-5 minutes walk to the MRT clarke quay station and bus stop. china town very close and clarke quay just across which you can hang out all night. the restaurant is very hip and makes the hotel more alive, lots of people coming in just for the drinks. we had wonderful time.

Room Tip: choose the deluxe room to get a window.
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  • Stayed: November 2013, traveled as a couple
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Thank Aji L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

The Riverside Hotel is a little out of the main tourist area and very close to the Great World shopping Centre which has lots of shops and a great food court. The hotel is clean and comfortable. Taxi to Orchard road, Chinatown or Garden by the bay is cheap enough. Would recommend to anyone who is not keen to be in the middle of the bustle of a city centre.

  • Stayed: September 2013, traveled with family
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2  Thank Janiece S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

We arrived at 5.00 am having flown in from Europe with no sleep, our room would not be available till 3.00 pm, but we could rest in the lobby! The lobby was the size of a shoe box, with the 3 seater couch the only furniture, a meter from the glass sliding front door and 3 meters from the Reception Desk. After carrying our suitcases up a steep flight of steps, no doorman to help. The Business Centre was a shelf opposite the reception desk with two computer terminals on it. No cafe or restaurant, but an arrangement with the cafe next door to provide breakfast if required, no suitable breakfast dishes available. It too was the size of a postage stamp, so long delays in getting a seat. No room in the bedrooms to open both suitcases, shower over the toilet, small hard double beds. Strong chemical smell in the lobby. On day of departure our luggage was secured with an alligator strap and sat out in the foyer along with lots of other people's as there was no room elsewhere. We would call this back packer accom in Australia. It was also quite noisy.

  • Stayed: October 2013, traveled as a couple
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Thank Sandy_3363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fragrance Hotel - Riverside

Address: 20 Hongkong Street Fragrance Hotel - Riverside, Singapore 059663, Singapore
Location: Singapore > Singapore
Amenities:
Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
Ranked #163 of 317 Hotels in Singapore
Price Range: $86 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fragrance Hotel - Riverside 2.5*
Number of rooms: 101
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Also Known As:
Fragrance Hotel - Riverside Singapore

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