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“If you bring a cat, don't expect to swing it”

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Fragrance Hotel - Riverside
Ranked #154 of 314 Hotels in Singapore
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“If you bring a cat, don't expect to swing it”
Reviewed May 8, 2013

I'm not sure what other reviewers were expecting when they booked their stay at this place, but for the price you pay - even with the $20 upgrade to a room with a window - this is a bargain.

In a great location, the Fragrance Riverside is perfect for jaunts into Chinatown and Clarke Quay and only a short taxi ride to the hub of Orchard Road.

The rooms (albeit small) were decked out with all the mod cons you'd expect, with flat screen TV as standard.

The bathroom was morelike the Tardis with a shower head - if you're one of those romantic couples who like to go to toilet whilst the other takes a shower then 'cosy' is the only word.

Clean, tidy, we will return.

Room Tip: Must choose a room with a window
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Plungethethumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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838 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Woolgoolga, Australia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 6, 2013

My partner and I have just spent 5 nights in this hotel. the staff are very friendly, helpful and always greet you with a smile. the rooms are very small, but exceptionally clean. Only a 5 minute walk to chinatown, 2 minutes to Clarke Quay and MRT. Breakfast is provided by the next door restaurant/bar - found the choices limited and not value for money.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ailsa58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level 6 Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 2, 2013

We stayed at this hotel for one night. It's lovely from the outside, the foyer is lovely, great staff, nice smell, roof top pool is beautiful with an amazing night time view of the city. Great location, close to shops, Chinatown and Clarke Quay station. The room, however was a total let down. I had read that the rooms were small, but this was very small. The bathroom had a sink and toilet and the shower hose was almost above the toilet. Anyone over 80kg would struggle to comfortably shower themselves. The air con in the room was freezing when we arrived, as it was down the hallway. The room on the 3rd floor had no window so there was no ventilation. As a result, the walls became extremely damp and wet. This made the bed feel damp, our clothes damp and we wheezed throughout the night. WE were both too tired to ask to change rooms and put up with it. It was very claustrophobic. The room itself let the hotel down.

Room Tip: Ask for one with a window if possible.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buttons81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 2, 2013

I like this hotel is the location and friendly staff. There are restaurants and Bars nearby and MRT station. it is just a few minutes walk. Very convenient to me :) The bed is comfy, room and bathroom is clean and tidy. However, i not really like the smell inside the hotel..it is too strong for me.. The room is very small for 3 person..very narrow walkway. There is no sound proof. Me and my friends can heard noise very clear outside the room.. it is quite irritate me especially in the morning :(

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank akimotomichiyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
1 review
Reviewed April 30, 2013

we went here last week with my family.. we booked 3 rooms. all rooms are very clean. a bit small. the bed is very comfy. staff in the recep area are very friendly and helpful.
the hotel is very near the Central Mall where the Mtr is located. near the clarke quay river. the only thing is missing in this hotel is the breakfast. the one located in the hotel had a few choices of food. but the good side is there is a famous Bak Kut Teh restaurant near the hotel.
overall i would recomend this hotel to my friends.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fred C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 27, 2013

We stayed at the Fragrance Hotel Singapore the weekend of April 20/21 in 2013 and have nothing but good things to say about our stay.
In particular, we would like to extend special gratitude in thanking the staff at the Fragrance Hotel front desk (Irah and Camille) who were very friendly and helpful and went out of their way to go above and beyond with helping us when we needed assistance.
The location of the hotel was excellent and only a short walk to both Clarke Quay MRT station (purple line) and the Raffles Place MRT station (red and green lines) which made transport easy. The bars of Boat Quay were also only minutes away. We had an "inside"/ windowless room which was nevertheless clean and lovely and with excellent air-con! The breakfast set at the café next door was also very nice.

We would highly recommend Fragrance Hotel and want to thank them for providing such over and above service to us during our visit

Stayed April 2013, traveled as a couple
Helpful?
1 Thank Alicia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 25, 2013

You'd wonder why the hotel is named as such but that's because it really is fragrant along the corridors and the rooms, not the annoying powdery smell though :)

The location of this hotel is very ideal. It's just about 3-5min walk towards Clarke Quay Station, which doesn't seem to be as busy as the other stations. It's actually just across Central Mall holding the station entrance but the thing is, you need to cross via either the footbridge or the pedestrian lane which is like 2mins away hence the 3-5min walk overall.

It has a 711 as well as a restobar which opens up til the late hours just in case you get hungry. A good place to eat/drink though would be the Riverside which is just behind Central Mall - awesome ambiance down there.

As for the hotel, the only downside I could probably see is that it doesn't offer a mini-fridge in the unit to keep some drinks. It also doesn't offer free wifi even at the lobby. The charges for the wifi are reasonable though, so no need to fret of highly priced rates - and yes, internet was fast. The rooms are well-kept, the airconditioning is awesome despite the summer heat, and bathrooms are equipped with water heaters.

There's usually at least 1 Filipino receptionist on board so that's always a plus :) Oh and during our stay, we apparently made a double booking without our knowledge but the receptionists were kind enough to inform us early on and assist us in making a refund.

Plus this is one of those budget hotels which have a very decent rooftop pool.

Overall, the hotel is very comfortable to stay in. Most of what you'll need should be around.

Room Tip: Only a limited number of rooms have windows so make sure to ask for one for a bit of natural light...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wandermatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalPremiumHotels, Guest Relations Manager at Fragrance Hotel - Riverside, responded to this review, April 28, 2013
Thank you for your detailed review. I am delighted to hear that my hotel had met the expectations of your stay.

You may wished to know that some of the Executive and Family Rooms come equipped with a min-fridge (Subject to request and availability).

Once again, I thank you for your stay and look forward to seeing your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fragrance Hotel - Riverside

Property: Fragrance Hotel - Riverside
Address: 20 Hongkong Street Fragrance Hotel - Riverside, Singapore 059663, Singapore
Location: Singapore > Singapore
Amenities:
Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
Ranked #154 of 314 Hotels in Singapore
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fragrance Hotel - Riverside 2.5*
Number of rooms: 101
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Fragrance Hotel - Riverside Singapore

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